“Plano Sam's Club #8299 Auto/Tire Tech Alex V Outstanding Service
I had an excellent experience at the Auto & Tire Department thanks to Alex V. Their knowledge and dedication to customer service were outstanding. Alex went above and beyond to ensure I received the help I needed, making the entire process smooth and enjoyable. I truly appreciate the assistance and support provided. Thank you, Alex! Highly recommend!”
“Sam's Club is not military friendly. Their rule stating that you can only ship to 10 different addresses is discriminatory against military families. We utilize Sam's Club to ship items that we will use back home when we visit family and also to purchase gifts and ship directly to family.
This is not to include the amount of relocation that we are voluntold to do. This year alone we moved 3 times while we look for our forever home.
I cannot recommend Sam's Club any longer and would advise all military families to avoid this retailer.”
“Two deliveries in a row were not not delivered. There is no info or communication on why, or where my order is holding.
Every time I call you wait a long time until they pick up, they all sound apologetic but then almost every call ends up getting dropped and they don't call you back even though they confirmed a callback number.
Horrible customer service”
“I ordered a mattress then saw a lower price I didn’t cancel because I was told to wait for the tracking # to get the price match. The next day I was told they don’t price match. So check with Target before ordering from Sam’s. I could have saved $200.”
“10 Thumbs up for Lupe and Justin in the meat department, every time I go to get fresh fillets, Lupe cuts exactly what I want and how I want it. Justin always has been a pleasure to communicate with. Great job gentlemen”
“I had two separate transactions to complete at the register. They honored the first and they did not honor the second. They grinned as I was upset bc it made no sense. I had just renewed my membership and now I will no longer go there again. This was discrimination I’m sure of it. I want them fired!”
“We have been members for decades. I asked about what they do with empty buckets of icing that the bakery uses. I was told they sell them. If you pay for. A membership and shop there, why wouldn’t they just give you the buckets? A lot of businesses are jumping on the wagon. They are so money hungry. I figured that instead of buying a food grade plastic bucket, I would repurpose one that was already going to be recycled or thrown away. I am starting to hate giving them money.”
“It's sad, no one could help me. Back in April 2024, I applied for the $14.99 Sam's Club PROMOTIONAL Membership. An error occurred and told me to try again later, so I did. But when I tried again later, it tried to charge me for the FULL Membership cost of $50. I didn't want that. I wanted to try Sam's Club at tje $14.99 price for a trial run to see if I'd like it, and then RENEW at the $50 price if I did. I called the 1-800 number and spoke with a Gentleman that worked with me and tried to reset the promotion and told me to try again after 24 hours. I waited until the next day after 4pm and tried again, but the reset still didn't work and still tried to charge me the $50. So today, 6/7/2024 I went into the Sam's Club on W. Wendover and explained the situation to the Customer Service rep and she looked it up and said yes I'd have to pay the $50 to renew. Like explained to her, I NEVER HAD A MEMBERSHIP BECAUSE IT DIDN'T GO THROUGH, BUT IT LOOKS LIKE I HAD A PREVIOUS MEMBERSHIP because of the error that occurred. The Rep said they have nothing to do with the online promotions and therefore couldn't help me since I wasn't gone pay tje $50. I think it's all poor Customer Service and like told her I'm NOT renewing a membership I never had. So tje online Membership must be BOGUS AND A TRAP to get you to join at regular membership price. Guess I'll have to go elsewhere.”
“Called customer service to report overcharged membership fees on my credit card and they kept purposely hanging up on me! I called back 4 times. They were disrespectful, extremely rude, and would not listen. In addition, my credit card company has been reaching out to Sam's as well attempting to reverse these bogus charges from Sam's. These people hired by Sam's are totally unprofessional and a terrible representation!!”
“Went to my local Sam's club-location# 6540-JW Clay Blvd, Charlotte NC on 3/28/2024 and purchased items. Was on my way towards the door to exit, but needed to have receipt checked by an associate. I waited in a single filed line waiting to get checked, so another associate comes up to assist with checking receipts. As the person is being checked in front of me, the associate that came up called for the line to split and she would start checking receipts. As I tried to move over to her line to have my receipt checked, she starts to yell at me and tells me not me and refused to check my receipt. I asked the associate why she couldn't check my receipt, her excuse was that I was splitting the line. This was the most ridiculous thing I had heard. This associate was down right indignant. I asked the other associate checking receipts who the manager on duty was and this indignant associate blurts out, the manager is right over there and continues to argue and act totally ignorant while other customers are around. I went to the manager on duty who was running a register at the time to vent my frustrations with the associate and the Assistant Store Manager looked as though she was a deer in headlights. The Assistant Manager indicated the Store Manager was on vacation and would be back the following Monday. When I left the location, I called the complaint line for Sam's to report my experience. Needless to say, I had to call the complaint line back two times before I got a representative that even cared about my experience. I requested in my complaint to have the District Manager call me regarding my experience. Of course, I received a phone call back from the Assistant Manager I initially spoke with when the situation first happened. This Assistant Manager was well aware of what happened because it was explained to her previously. As you can see it is April 30, 2024 and I still have not received a call back from the Store Manager, District Manager, or received a resolution to my case. I do understand that Sam's is very inefficient when it comes to customer complaints and caring about how their customers are being treated. I've never had this experience with Costco and I had a membership with both. Even though Costco is further from my home, I will make Costco my main shopping big box store. I will never shop with Sam's again. I spend a considerable amount of money when I shop and if Sam's Club is so unconcerned about what happens with the customers that support their business, I don't need to have any dealings with them at all. I would encourage anyone to make sure you're respected wherever you spend your money. Sam's officially dropped the ball and the associates are so arrogant because they work for an organization and leadership that will allow such behavior to go on.”
“My husband placed an order and when it was received the box was wet and the product inside was ruined. Sam's refused to replaced the product or refund because they said in the picture of the box it looked fine. It was NOT! We have been Sam's customers for over 30 years, very disappointed and we are rethinking any future purchases with them.”
“I made a delivery and it was not delivered at all. No contact from the store to advise otherwise. Poor poor service! NO STARS
AND the Coral Spring's store does not answer the phone!! Extremely frustrating!”
“the workers there were very rude. i was shopping for a princess tent and to my surprise, i could not find one. now imagine how surprised i was when UNCLE SAM approached me and asked me for my tinder. i was flattered! but then, the ground started shaking and a hole opened up and swallowed us both. currently UNCLE SAM and i are living our best lives. however, the bread in aisle 9 was stale.”
“checkout is totally inept, with the resources sams has it is inexcusable to have the sorry self checkout system they have, it took 10 minutes for me to check out, wouldn't accept card at first and then prices were wrong , not what was posted on shelf. how can a company move items every time i shop. i absolutely hate a treasure hunt every time i shop. i have been ordering far more frequently on line from other sources , if i had good knees and abundant time i probably would enjoy a treasure hunt designed to get me to buy things i do not need”
