“My go-to for more than just deals; it's a proudly American company that makes me feel good about where I shop. They offer fantastic value on high-quality products where my family and community benefit.”
“Early last year I purchased a plus membership. I added my mother Kim (both of us live at the same address) on as the extra household member as I have significant medical issues and disabilities which at times restricts me. I have a primary immunodeficiency combination that many know as the “bubble boy” disease. Part of our treatment is to avoid other who may be sick. Picking up a bug can quickly become dangerous to life threatening.
At first everything seemed to be ok until one day I couldn’t sign in. I contacted customer service and explained. They said they “fixed” it. I went to log in and my name was changed to Kim. I’ve tried a few times to resolve this with no luck.
My closest store is over an hour drive away with average traffic. A week to two back I tried to go. I was with a friend and my mom didn’t come. They wouldn’t let me purchase because I’m not Kim. I showed them the account in my phone and all and they didn’t care. So I had to leave and drive the hour back home empty handed. I did request this to get fixed and it’s still not. I needed to go to the store and don’t want to drive an hour+ to find out the account was not fixed and denied the ability to shop.
The other issue is I ordered some paw patrol shirts for my 3 nephews (3 orders, 1 for each kid as kids like mail) The order had the correct address. Other orders from Sam’s had been delivered just fine. This time none of the orders were received. 2/3 has a delivery photo of someone’s house that my sister didn’t even know. She lives in a trailer. Sam’s was quite adamant they were delivered and quite harsh. I explained numerous times the situation, they didn’t care. I contacted FexEx and they were trying to help since it was their error. However the claim had to been either done on Sam’s end completely or Sam’s send a letter on their letterhead to FexEx giving me permission to file the claim. Sam’s refused to comply.
These two issues went in for months. Sam’s didn’t address everything in a message. They ignored parts. They accused me of not cooperating because I sent screenshots of over a dozen sent emails (see attached SS) proving I been trying. They refuse to change my name when that was my error. They refuse to cooperate with FedEx. They pretended I never responded (again sent emails either timestamps prove that but they didn’t like it). Every time they did respond they would ask if I’m sure I want to cancel my membership still! Yes of course I did, I have no desire to shop them after those few months of getting nowhere. Unfortunately I paid with a gift card so I’m going to take that as a loss but I’m also done with Sams force. Buyer beware.”
“A proudly American company that makes me feel great about where I shop. Fantastic value on high-quality products that help me and my family thrive. The staff take pride in what they do and if its a company that supports our country and offers great value to their customers they have my support!”
“It continues to be a fantastic destination for bulk shopping and great savings. Though I have seen so mixed feedback from others, I believe their stored deliver excellent value and their staff are helpful and friendly. I have not experienced anything that otherwise degrades my experience with them.”
“Sam's Club has its moments for being that great go-to for bulk savings. Staff are friendly and helpful, like the employees in the tire center. However, the store's quality and customer service can be really inconsistent. Long checkout lines are still present. Experience is a bit of a mixed bag.”
“It used to be a great go-to for bulk savings, but I've noticed dips in quality and overall store management recently. While the idea of getting more for less is appealing, the reality is often disappointing. A recent purchase of pork chops I had was a complete let down. False quality and packaging issues are noticeable. Very long checkout lines. Fix it up!”
“If there was a 0, i would give a 0. I am a new Sam's club customer and this is my second order. I ordered 10 items from the Evanston Club and the only delivery time was a 6p,-8pm slot. The club closes at 8pm. I got my order at 7:42pm. Surprise! I was missing an item. When i called the Evanston club, the phone was left to ring for several minutes. Finally when staff answered, he kept wanting me to repeat my order number so time would closer to 8pm. Then he said he couldn't issue me a refund and he had to transfer me to curbside pickup. Of course nobody was going to answer at 7:58pm. They don't care about customers. Whatever you're saving isn't worth the hassle and bad customer service. AVOID!!!!”
“This has to do with Sam's Club Travel. Booked a short 2 night stay, 13 days before my arrival. Money was paid and deducted from my bank account. Arrived at our destination and found out our reservation was canceled to over booking. Tried calling Sam's Club Travel to get a resolution and they were totally incompetent. Couldn't even help relocate me in a reasonable time frame. Was given the run around by service agents and Supervisors. They would not accept that it was thier fault. The blamed the property. Sorry not my issue of who to blame, im the customer and should have been taken care of. Issue still not resolved 24hrs after the fact. Please be cautious when booking a place, maybe confirm with the property yourself?”
“Today July 15 2023 I was at the Sam Club in Dale Mabry Highway it was., it was about to rain and this employee name JJ he was so kind and helpful. So I just want to let him know that I am so Grateful thank you.”
“Sam's Club and Serta don't hornor the warranty on mattresses. I will not renew my membership. I have been a member for 30 + years. It's only 2 years old.
Judy S.”
“If Sam's Club goes only to scan and go will not renew membership. I like a real person to check me out, if I don't have time to be checked out, then I shouldn't be shopping. That may be good for some, but being retired I have plenty of time to enjoy going shopping.”
“I am writing to express my extreme dissatisfaction with the recent tire service I received at your Ontario location on 06/08/2025. Following a tire inspection at my BMW dealership, I was advised that my front passenger tire had a puncture and that my front tires showed significant wear compared to the rear.
I presented my vehicle for inspection at your tire shop. Initially, the technician performed a cursory visual examination, stating he found no issues. Despite my request for a more thorough inspection using a lift, my concerns were initially dismissed. After a significant wait, a second technician confirmed there were no problems.
However, I provided video evidence from my BMW dealership clearly showing a puncture in the front passenger tire and uneven wear on the front tires. When this evidence was presented to the technician and a manager, Tim, their responses were unsatisfactory. The technician admitted to removing an object from the tire but claimed he couldn't locate it. Manager Tim's dismissive attitude and insistence that I would have to pay for a tire replacement, even after the evidence presented, were particularly unacceptable.
This experience has left me deeply concerned about the quality of service and the lack of accountability at your Ontario location. I request a full investigation into this matter so that this will never happen to another customer and a resolution that addresses the identified issues with my tires, considering the evidence I provided demonstrating the need for repair or replacement.
Dora Martha Limon”
“Broken, Rotten, Missing Products and Lack of Customer Service
Sam's Club used to have exceptional customer service and the quality of their products were good (not great, but good). Lately, though, every time I purchase fresh produce it is rotten or moldy. Their customer service has also declined. I have returned items that were broken, bad or reported missing items for curb side pick-up, and because of this they have reported me as a high volume returns member. I am reporting them as a high volume poor product seller.
What on earth is going on with Sam's Club as of recent? When did they stop appreciating their members? I will be changing my membership, regretfully. I used to love being a Sam's Club customer. Now, though, those sentiments are in the past.”
“I am 67 years old and HATE having to SCAN my own groceries, bag my own groceries and have no one available any longer at the checkouts to help me! I'm not a TECHY! Yesterday I had issues with my Sam's Club account and credit card so I had to wait 20 minutes in the CUSTOMER SERVICE line to check out because no one is working the check out lines anymore! There are more workers now at the CS center than at the Checkout lines! Sam's Club lack of CUSTOMER SERVICE to its customers will make me go back to the local grocery store even if it costs😕 a little more! At least some local people will have JOBS!!! Sam's Club is causing its own demise! Sorry to see a decent company treat customers like trash!”
“Now Sam's club is offering scan and go savings. So if you want to pay cash you will have to pay full price. Just another reason not to renew your membership. If cash isn't good enough neither is Sam's club. See you at Costco 😃”
“Disappointed in your delivery of products. You deliveried part of my order to wrong address. I am confused with your communication about my delivery. Some of my order is now out of stock. I am buying for 3 nursing homes and I need better service. I am not happy with in store or online. Difficult to get in touch and get problem s resolved. I can't afford to do business with sams.”
