“Bought a 10 pack package of Members Mark Four Pepper Chicken Burgers. Awful. I cooked as directed. The first burger had a bone in it. The texture and taste was awful.
Greasy as can be. They must have ground the skin of the whole chicken into these burgers. Finally, the seasoning, maybe the peppers, are just awful. I don't think I can cook these things in any manner to kill the bad taste. Avoid.”
“Sam’s Club did not make me happy today. I placed a $300 order and one item for $38 had to be shipped. They charged me an extra eight dollars to have it shipped even though I spent a lot more on pick up. They need to change their policy; if you spend a total of $50 and one item needs to be shipped they should ship it for free So today I will give them two stars. On the other hand, Walmart will deliver or ship any item for free regardless of how much you spend.”
“I was a member of Sam’s Club for many years until they closed my account because I stopped a double account balance payment which/payoff. I guess they could use over 1,900 dollars extra since my account had a zero balance. Additionally, they charged me a return check fee on a double balance payment that my bank stopped. Fraudulent, can’t trust the fraudsters.”
“Curbside pickup 6-7, emailed at 6 being delayed. I did a chat call, I called the store & spoke to someone, who was gonna check on updates. Asked me to hold - over 30 minutes! Never came back, then call got dropped at 8 when the store closed! But I also got another email at 8, stating they’ll send an email when it’s ready for pick up! Store closed at 8! Unacceptable!”
“Sam’s Club charged my card for a membership belonging to my daughter, Ebony Lovett. However, when she visited the Sam’s Club location in Virginia Beach, she was informed that her membership is not active. This proves that the charge was not valid and that Sam’s Club did not provide the service they claim.
I am submitting this escalation because:
I did not authorize a renewal for my daughter’s membership.
Sam’s Club charged my card without permission.
The membership they charged me for is not active, meaning no service was provided.
The merchant’s rebuttal does not match the facts.
Under the Fair Credit Billing Act, unauthorized charges must be removed when the cardholder did not approve the transaction and the merchant cannot prove authorization. Sam’s Club has not provided any proof that I approved this charge.
Please reopen and escalate this dispute with the new information provided. I request a full reversal of the $110.00 charge.”
“I’m so tired of going to Sam’s Club on Grayson rd Harrisburg for rotisserie chickens. I drive there all the time to get chickens and they never have them. I went there today again no chicken there wasn’t even any in the ovens. I ask a guy and he said at those time 2:00pm they won’t be making anymore. With GAS prices being so high all I do is waste gas because that’s all I needed this time . I shop the weekends for my other groceries there . Guess it’s time to just go to Costco's and drop my membership here.”
“I am a Sam's Club Member and I have added my daughter that lives with me as a complimentary household member. She did not get her own membership number and has not gotten a Blue Card as the stores do not have any in stock. I have sent several emails to the CEO of Sam's Club with no response. Poor Communications and Poor Leadership.”
“they know my apartment number but delivered to my mailroom…. anyone can take my order… I tried to get refund and was denied… lousy customer service… automated system can’t handle complaints… puts you on hold for like an hour”
“I went to the cafe inside of sam's club to grab a slice of pizza.It looked slightly undercooked, I asked if they could cook it a little bit longer, and the young lady had an attitude when I asked her she said I did not know what I was talking about, that. They are fully cooked slices of pizza.”
“Ive purchased a sams club membership 2 years in a row and never received a card to shop with. Ive sent several messages to let them know but I get nothing in return not even a response. Im done trying!”
“AGAIN, CASES BLOCKING ACCESS TO HARDBACK BOOKS IN THE ALEXANDRIA, LA sam’s club. Seems to be a recurring problem. Move the overall book rack down away from the battery rack. That would allow for more room by the hardback book display. Or an employee take the things in the cases and put them on the racks where they should be, NOT BLOCKING THE HARDBACK RACK.”
“So, we go to Sam's club 2x a month.
Today buying and looking at items and prices. Prices weren't good, I find cheaper prices at Winco, for the same item.
We live in Boulder City, we try not to go to Albertsons, since its the biggest rip off there is. We go to Winco in Henderson. All the supermarkets have their price gouging and try to get the most from the customer. But Sam's club is getting a little out of control.
We usually buy the same items, as far as food and toiletries go. Some prices are pretty good, others too high.
We are hoping that all supermarket prices go down. Between food and gas, we are hurting as a state.”
“Today I arrived in the store with my husband and service animal. Was greeted with a friendly smile and hello from a lovely lady named kendra. She informed my husband and I that for my service animal to be in the cart there needed to be a barrier between them. She suggested grabbing a cardboard box from the exit and that we would be fine. My husband proceedes to the exit door to grab one. While he’s gone this extremely rude and nasty women Molly comes over and starts yelling at me that my dog can’t be in the cart, that I need a barrier. First of all I was already politely informed of that, but she didn’t need to insert herself in something that did not pertain to her. She was extremely rude and had a horrible attitude. Not pleasant at all!”
“They just charged my unauthorized credit card for auto renewal
So I guess they just find any previously used credit card and just charge you without your authorization
Very disappointing”
“Today is December 27. I went to Sam’s Club after putting $250 of groceries in my cart. I didn’t understand at first what was going on only two tellers working self checkout was completely a disaster. It was closed and two tellers checking people out lines were so long people were just leaving their carts and walking out. Turns out I waited an hour and 10 minutes online when I get to TELLER she says your card is not loading. The computer is down. It’s not working right the guy in front of me had $250 worth of groceries. The same thing happened to his card and he had to leave all the groceries there like I did, I will never go to Sam’s Club again and the workers are nasty there they all have attitudes. I am done with that place. They need to really fire everybody. I’m going to Costco all the way that experience what a day and no food. all of self checkout was completely closed. Only two people check in groceries out in the whole store. What a disaster. It looked like something you see in the movies. Sam’s Club in Cape Coral is the worst place ever”
“HELP. Bristol Sams Club
We left our hangup bag full of clothes on a cart in parking lot. We are traveling to parents house and stopped to get food for them. We laid it out to load groceries then didnt put it back in the car. The store has our contact information
🙏”
“I ordered a $2,000 necklace online and it was way to short and I am now on the hamster wheel trying to return it! I am waiting for an email to return to the vendor (I don't know why, I purchased it on Sam's club online), apparently Sam's club washes their hands with certain products purchased online. You are not able to contact ANYONE in the states so good luck! The staff in the Philippines that handles all their customer service is nice but way to keep the jobs in America!”
“DONT ORDER YOUR TIRES FROM HERE! Love the warehouse, avoid the tire shop. They lie and never call you back and when you call them the warehouse phone just rings and rings and rings to further add to your confusion and frustration.
My story:
Ordered tires on November 7th, waited to get some type of notification my order was ready. Never got one. I finally called on December 4th, (Sam's La Habra didnt answer phone so was sent to call center). to see when they would be coming in, to be told they were sent back on December 3rd.
The call center then transferred me to the la habra tire center,( the only way to get a hold of the tire shop) The person i spoke with named Jason, said they he sent them back the day before. Why? No one called me or let me know were received. He said thats what they do. And that he sent back 4 orders that day. He had no answer as to why no one called me just that my tires were sent back. I then asked for a manager and he said he was. Jason said he was the manager. After a few more words exchanged, it comes out he LIED and he isnt the manager Rosanna is. Said she or the store manager would call me with corporates number later that day or the next. NO CALL.
I called the LA Habra club December 5th to get ahold of Rosanna or the corporates number. The phone just rang and rang and rang and rang. I finally was able to get through to the call center and told them my situation and they said someone would call me back from corporate.
Rosanna called Monday, December 8th to tell me she had my tires on hold and to call her at 562-697-9281. So i returned the call, the phone just rang and rang and rang and rang. Got through to the tire center again and they "escalated" my complaint, after the representative called the club and couldnt get through either.
I am still waiting for a phone call. Not expecting one as i believe Sam's doesnt care whether they get my tire sale or not. Poor customer service. Empty promises and many lies.
I usually buy my tires at their competitor Costco, but thought id give Sam's a try. NOPE DONT DO THE SWITCH! Give your hard earned money to people who care and wont lie. Do better Sam's!”
“Beware of Sam’s Club Scan&Go. Had Sam’s Club Card for Decades, I get frustrated when they change Scan&go every 6 months. Now to use Scan&Go you’re required to use store Wi-Fi, can't use my more secure cell data. I called Sam’s Club Corp to ask why. First I got call center in El Salvador, I asked for Corporate, then transferred to Philippines. Finally got a US call center (never got Corp). They could not explain why they forced us to use store Wi-Fi. I don't know what Sam’s Club is up to, but they obviously put their own wants above the security of their customers. Very sad - Sam must be spinning in his grave.”
“used to have a Sam Club membership but never used it so I let it laps, I now get ad emails to join for $20 instead of the $50 renewal they won't let me have the $20 one. I am complaining about the 10 google email ads I get every day and they won't stop them I have called and emailed them multiple times without sucess”
