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Jason
This has to do with Sam's Club Travel. Booked a short 2 night stay, 13 days before my arrival. Money was paid and deducted from my bank account. Arrived at our destination and found out our reservation was canceled to over booking. Tried calling Sam's Club Travel to get a resolution and they were totally incompetent. Couldn't even help relocate me in a reasonable time frame. Was given the run around by service agents and Supervisors. They would not accept that it was thier fault. The blamed the property. Sorry not my issue of who to blame, im the customer and should have been taken care of. Issue still not resolved 24hrs after the fact. Please be cautious when booking a place, maybe confirm with the property yourself?
3 days ago
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Sam's Club has a 1.7 average rating from 40 reviews