“they know my apartment number but delivered to my mailroom…. anyone can take my order… I tried to get refund and was denied… lousy customer service… automated system can’t handle complaints… puts you on hold for like an hour”
“I went to the cafe inside of sam's club to grab a slice of pizza.It looked slightly undercooked, I asked if they could cook it a little bit longer, and the young lady had an attitude when I asked her she said I did not know what I was talking about, that. They are fully cooked slices of pizza.”
“Ive purchased a sams club membership 2 years in a row and never received a card to shop with. Ive sent several messages to let them know but I get nothing in return not even a response. Im done trying!”
“AGAIN, CASES BLOCKING ACCESS TO HARDBACK BOOKS IN THE ALEXANDRIA, LA sam’s club. Seems to be a recurring problem. Move the overall book rack down away from the battery rack. That would allow for more room by the hardback book display. Or an employee take the things in the cases and put them on the racks where they should be, NOT BLOCKING THE HARDBACK RACK.”
“Today I arrived in the store with my husband and service animal. Was greeted with a friendly smile and hello from a lovely lady named kendra. She informed my husband and I that for my service animal to be in the cart there needed to be a barrier between them. She suggested grabbing a cardboard box from the exit and that we would be fine. My husband proceedes to the exit door to grab one. While he’s gone this extremely rude and nasty women Molly comes over and starts yelling at me that my dog can’t be in the cart, that I need a barrier. First of all I was already politely informed of that, but she didn’t need to insert herself in something that did not pertain to her. She was extremely rude and had a horrible attitude. Not pleasant at all!”
“They just charged my unauthorized credit card for auto renewal
So I guess they just find any previously used credit card and just charge you without your authorization
Very disappointing”
“I ordered a $2,000 necklace online and it was way to short and I am now on the hamster wheel trying to return it! I am waiting for an email to return to the vendor (I don't know why, I purchased it on Sam's club online), apparently Sam's club washes their hands with certain products purchased online. You are not able to contact ANYONE in the states so good luck! The staff in the Philippines that handles all their customer service is nice but way to keep the jobs in America!”
“DONT ORDER YOUR TIRES FROM HERE! Love the warehouse, avoid the tire shop. They lie and never call you back and when you call them the warehouse phone just rings and rings and rings to further add to your confusion and frustration.
My story:
Ordered tires on November 7th, waited to get some type of notification my order was ready. Never got one. I finally called on December 4th, (Sam's La Habra didnt answer phone so was sent to call center). to see when they would be coming in, to be told they were sent back on December 3rd.
The call center then transferred me to the la habra tire center,( the only way to get a hold of the tire shop) The person i spoke with named Jason, said they he sent them back the day before. Why? No one called me or let me know were received. He said thats what they do. And that he sent back 4 orders that day. He had no answer as to why no one called me just that my tires were sent back. I then asked for a manager and he said he was. Jason said he was the manager. After a few more words exchanged, it comes out he LIED and he isnt the manager Rosanna is. Said she or the store manager would call me with corporates number later that day or the next. NO CALL.
I called the LA Habra club December 5th to get ahold of Rosanna or the corporates number. The phone just rang and rang and rang and rang. I finally was able to get through to the call center and told them my situation and they said someone would call me back from corporate.
Rosanna called Monday, December 8th to tell me she had my tires on hold and to call her at 562-697-9281. So i returned the call, the phone just rang and rang and rang and rang. Got through to the tire center again and they "escalated" my complaint, after the representative called the club and couldnt get through either.
I am still waiting for a phone call. Not expecting one as i believe Sam's doesnt care whether they get my tire sale or not. Poor customer service. Empty promises and many lies.
I usually buy my tires at their competitor Costco, but thought id give Sam's a try. NOPE DONT DO THE SWITCH! Give your hard earned money to people who care and wont lie. Do better Sam's!”
“Beware of Sam’s Club Scan&Go. Had Sam’s Club Card for Decades, I get frustrated when they change Scan&go every 6 months. Now to use Scan&Go you’re required to use store Wi-Fi, can't use my more secure cell data. I called Sam’s Club Corp to ask why. First I got call center in El Salvador, I asked for Corporate, then transferred to Philippines. Finally got a US call center (never got Corp). They could not explain why they forced us to use store Wi-Fi. I don't know what Sam’s Club is up to, but they obviously put their own wants above the security of their customers. Very sad - Sam must be spinning in his grave.”
“used to have a Sam Club membership but never used it so I let it laps, I now get ad emails to join for $20 instead of the $50 renewal they won't let me have the $20 one. I am complaining about the 10 google email ads I get every day and they won't stop them I have called and emailed them multiple times without sucess”
“I’m sorry. I’ve been a faithful customer for years. In the years past , people that couldn’t afford to buy a membership they were gifted a membership anyone with a food card can come in and shop without a membership. Now you can get a membership for 15 dollars and 50 dollars for the vip for new customers. Nothing for an existing customers. I’m sorry I’m out. Trying Costco this year. Your choice.”
“Sam's Club charged my renewal fees to may bank account without my permission and did it twice! Customer service was no help and did not care. Had to contact my bank to get my money back, cancel my bank card, file a fraud claim. Hours of paperwork to resolve the issue. We will not be renewing our membership of 15 years. Walmart has many of the same items at the same price with no membership fees. Costco is closer to us and will be getting our business for bulk items from now on.”
“A few weeks back was buying eggs, I opened the carton to see it full of water, the employee stated " during shipping,that happens a lot ,water in carton, but has no effect on the eggs'.
Needless to say, I went elsewhere for eggs.”
“The person that dropped off my cokes, cut the package open and stole a Coke. Yes, I get on one star cause now my whole pack of Coke is contaminated. I don’t know what else they did to it. They cut the whole top open to one Coke out in Sam’s Club hires people like this. And I try to get a hold of Sam’s Club no response back the run around.”
“Early last year I purchased a plus membership. I added my mother Kim (both of us live at the same address) on as the extra household member as I have significant medical issues and disabilities which at times restricts me. I have a primary immunodeficiency combination that many know as the “bubble boy” disease. Part of our treatment is to avoid other who may be sick. Picking up a bug can quickly become dangerous to life threatening.
At first everything seemed to be ok until one day I couldn’t sign in. I contacted customer service and explained. They said they “fixed” it. I went to log in and my name was changed to Kim. I’ve tried a few times to resolve this with no luck.
My closest store is over an hour drive away with average traffic. A week to two back I tried to go. I was with a friend and my mom didn’t come. They wouldn’t let me purchase because I’m not Kim. I showed them the account in my phone and all and they didn’t care. So I had to leave and drive the hour back home empty handed. I did request this to get fixed and it’s still not. I needed to go to the store and don’t want to drive an hour+ to find out the account was not fixed and denied the ability to shop.
The other issue is I ordered some paw patrol shirts for my 3 nephews (3 orders, 1 for each kid as kids like mail) The order had the correct address. Other orders from Sam’s had been delivered just fine. This time none of the orders were received. 2/3 has a delivery photo of someone’s house that my sister didn’t even know. She lives in a trailer. Sam’s was quite adamant they were delivered and quite harsh. I explained numerous times the situation, they didn’t care. I contacted FexEx and they were trying to help since it was their error. However the claim had to been either done on Sam’s end completely or Sam’s send a letter on their letterhead to FexEx giving me permission to file the claim. Sam’s refused to comply.
These two issues went in for months. Sam’s didn’t address everything in a message. They ignored parts. They accused me of not cooperating because I sent screenshots of over a dozen sent emails (see attached SS) proving I been trying. They refuse to change my name when that was my error. They refuse to cooperate with FedEx. They pretended I never responded (again sent emails either timestamps prove that but they didn’t like it). Every time they did respond they would ask if I’m sure I want to cancel my membership still! Yes of course I did, I have no desire to shop them after those few months of getting nowhere. Unfortunately I paid with a gift card so I’m going to take that as a loss but I’m also done with Sams force. Buyer beware.”
“If there was a 0, i would give a 0. I am a new Sam's club customer and this is my second order. I ordered 10 items from the Evanston Club and the only delivery time was a 6p,-8pm slot. The club closes at 8pm. I got my order at 7:42pm. Surprise! I was missing an item. When i called the Evanston club, the phone was left to ring for several minutes. Finally when staff answered, he kept wanting me to repeat my order number so time would closer to 8pm. Then he said he couldn't issue me a refund and he had to transfer me to curbside pickup. Of course nobody was going to answer at 7:58pm. They don't care about customers. Whatever you're saving isn't worth the hassle and bad customer service. AVOID!!!!”
“This has to do with Sam's Club Travel. Booked a short 2 night stay, 13 days before my arrival. Money was paid and deducted from my bank account. Arrived at our destination and found out our reservation was canceled to over booking. Tried calling Sam's Club Travel to get a resolution and they were totally incompetent. Couldn't even help relocate me in a reasonable time frame. Was given the run around by service agents and Supervisors. They would not accept that it was thier fault. The blamed the property. Sorry not my issue of who to blame, im the customer and should have been taken care of. Issue still not resolved 24hrs after the fact. Please be cautious when booking a place, maybe confirm with the property yourself?”
“Sam's Club and Serta don't hornor the warranty on mattresses. I will not renew my membership. I have been a member for 30 + years. It's only 2 years old.
Judy S.”
“I am writing to express my extreme dissatisfaction with the recent tire service I received at your Ontario location on 06/08/2025. Following a tire inspection at my BMW dealership, I was advised that my front passenger tire had a puncture and that my front tires showed significant wear compared to the rear.
I presented my vehicle for inspection at your tire shop. Initially, the technician performed a cursory visual examination, stating he found no issues. Despite my request for a more thorough inspection using a lift, my concerns were initially dismissed. After a significant wait, a second technician confirmed there were no problems.
However, I provided video evidence from my BMW dealership clearly showing a puncture in the front passenger tire and uneven wear on the front tires. When this evidence was presented to the technician and a manager, Tim, their responses were unsatisfactory. The technician admitted to removing an object from the tire but claimed he couldn't locate it. Manager Tim's dismissive attitude and insistence that I would have to pay for a tire replacement, even after the evidence presented, were particularly unacceptable.
This experience has left me deeply concerned about the quality of service and the lack of accountability at your Ontario location. I request a full investigation into this matter so that this will never happen to another customer and a resolution that addresses the identified issues with my tires, considering the evidence I provided demonstrating the need for repair or replacement.
Dora Martha Limon”
