“Disappointed in your delivery of products. You deliveried part of my order to wrong address. I am confused with your communication about my delivery. Some of my order is now out of stock. I am buying for 3 nursing homes and I need better service. I am not happy with in store or online. Difficult to get in touch and get problem s resolved. I can't afford to do business with sams.”
“Fake delivery dates generated by Samsclub.com when Samsclub.com knows they can not meet the generated delivery date. We ordered and paid for Washer and Dryer on 2/26/25 We were told by Sams the items would arrive by 3/7/25. The delivery company texted on 3/2/25 and said that the soonest the delivery could be made was 3/17/25. Called Samsclub corporate only to get excuse after excuse. Be aware and question your delivery date before you order. Its a delivery date scam!”
“I need to share an incredibly frustrating and disappointing experience I had today with Sam’s Club regarding an online order pickup. I placed an order online and added my mother as the pickup person, just like their website allows. The email confirmation stated she needed to check in via the app upon arrival, but she doesn’t have the app, and I couldn’t check in for her because the app requires location tracking.
Despite my mother having the order number and a valid ID—exactly as their policy states—the store refused to give her the order. Instead, they told me I had to download the app and check in from 30 minutes away, which obviously wasn’t possible.
When I called the store, the first employee put me on hold without even asking my name, and after nearly 10 minutes, the call was dropped. When I called back, another person answered with no introduction, so I politely asked for their name. Instead of answering, they became defensive and refused to tell me. Turns out, this was the store manager, who STILL wouldn’t give me their name and escalated the situation instead of resolving it.
Meanwhile, my mother was stuck in the parking lot for almost an hour with a child in the car. When the manager finally came outside, she was rude, yelled at my mother instead of helping, and told her to move her car without even introducing herself or resolving the issue. Then she had the audacity to blame my mother for the delay, saying she should have known she needed the app—even though the ordering process never stated this.
What made this situation even worse was that my young cousin, who was in the car with my mother, became so upset and scared by the manager’s aggressive behavior that he had to put his board game up to hide his face. No child should feel that level of distress just because of an order pickup.
To top it off, when I tried reaching customer service, the wait times were ridiculous, and the chat support was completely unhelpful. Instead of addressing my concerns, they offered me a $6 credit, which is honestly insulting after everything we went through.
Nowhere in their process does it say the app is REQUIRED for pickup. The confirmation email even states that if someone else is picking up, they should speak with a team member. So why was my mother treated so poorly and refused service?
Because of this awful experience, I will NOT be renewing my Sam’s Club membership and will be switching to Costco. If this is how they choose to treat their paying members, then they don’t deserve my business. Something needs to change, and I hope they take accountability for their lack of professionalism, misleading policies, and terrible customer service.”
“Sam’s club Food Court on 95th St. in Overland
Psrk, KS is filthy and messy all the time,
The tables are dirty and there is trash on
the floor. I complained several times but
to date nothing has been done.
The Health Department should investigate.”
“Management's new idea to make the app required to order food makes no sense super frustrating. Slows done already busy lines. Saw three people walk off in front of us because they didn't want to deal with it. Luck I was with my parents when they wanted to order food as they don't has smart phones.... Corporate has to think how this actually effects people and employees.”
“I made an order online, I paid for express delivery, I gave a 20% tip. I was told my items would be delivered between 10:58 am and 1:58 pm and at 5:30 pm my order was still not delivered. The only information I could get was that it was delayed so I cancelled the order. The items I ordered were important to me but not Sam's club. I will shop elsewhere.”
“I was a forever shopper here till last year inon Oct 20 I bought a shrimp cocktail platter here at the store on miller Lane. And before I could catch my flight that early morning to attend the breast cancer awareness walk in Atlanta with family I'm now in ER. About to be admitted for 3 days. Oxygen dropping . All type emergency went back the next night by ambulance again just don't buy anything from here but pantry food great for that's exp dates on food package but Sam's does not know when or where that food comes from and they do not stand behind they food products. It took me 3 months to get that where it came from info. And still nothing was given to me as a name and address a lmost died from this”
“NEVER USE SAMS CLUB TRAVEL. We booked an “all inclusive” vacation package over the phone and repeatedly asked and were told that YES this package is all inclusive. The whole reason we even phoned in was to verify that the package was all inclusive and if not, how to make it all inclusive prior to booking online. The rep would not let us get off the phone as she said it would only be all inclusive if we booked with her over the phone! Spent a hour on the phone as they were having problems with processing payment. She was adamant for us to keep trying and then tells us owe they just changed the prices so now it’s a little cheaper and that is why the payment wouldn’t go through. Keep in mind it was difficult to understand her and the line kept breaking up..but we have manners and obviously wanted this booking.
We call the hotel to book our transportation and they tell us it’s NOT all inclusive and to call the company back to make it right. We spent days and hours on the phone to get this escalated just to receive a call that there is nothing they can do.. they admitted they were wrong and listened to the recorded call and said the best they could do was offer a 100 dollar giftcard to a restaurant, and give us a refund which was already the only option available. What an insult.
We were refunded our money, had to book with a diff hotel as the one we booked with was sold out and spend over 1k extra bc all hotels were almost sold out.
They DO NOT take care of their customers and make false promises just to meet their quota !! RUN.. DO NOT TRUST this company.. use expedia.. apple vacations… costco travel or just book straight from the website of hotel - they often have sales that are cheaper anyway.
This felt like a major scam to meet their quotas for the month. They did NOTHING to correct the situation besides potentially write up or fire the original rep who sold us the package. The only fair option would have been to pay the difference to the hotel to ensure our booked vacation was what was promised which the hotel said they have seem companies do in the past.”
“I ORDERED CHECKS, THEY CAME ALMOST A WEEK LATE!!! THEY STARTED ON THE WRONG NUMBER!! THEY SENT 4 PACKS WITH THE SAME CHECK NUMBERS!!!! ONE PACK IS TOTALLY MISSING!!!! WHEN I ASK WHAT THEY WERE GOING TO DO ABOUT THE LOST CHECKS, THEY TOLD ME THEY WERE MOT THEIR PROBLEM!!! I HAD TO FREEZE THAT ACCOUNT. 134 MISSING CHECKS!!!!!! THEY FINALLY GAVE ME A REFUND!!! ( I'M SURE IT WAS BECAUSE I PAID WITH AMEX AND THEY KNEW THEY WOULD REFUND ME!!!) I WILL NOT RENEW MY MEMBERSHIP!!! I AM GOING TO COSTCO!!! I HAVE BEEN A MEMBER SINCE THEY OPENED, AND THIS IS THE WAY THEY TREAT ME!!!!!!!!!!!!”
“This concerns the Sam’s Club store, No. 4861, at 1725 34th St North, St Petersburg, FL 33713.
With this past visit, every one of the pick-up parking spaces was occupied... 95% of the parking spaces were filled with a vehicle withOUT a driver. I actually had to wait for someone to come out of the store, from doing their in-store shopping, before a pick-up space became available.
I have reported this, in after-purchase surveys, over & over; yet, nothing gets done about the problem!
The wife and I are seriously considering switching to Costco because of this continuing problem.”
“Sam's Club is not military friendly. Their rule stating that you can only ship to 10 different addresses is discriminatory against military families. We utilize Sam's Club to ship items that we will use back home when we visit family and also to purchase gifts and ship directly to family.
This is not to include the amount of relocation that we are voluntold to do. This year alone we moved 3 times while we look for our forever home.
I cannot recommend Sam's Club any longer and would advise all military families to avoid this retailer.”
“Two deliveries in a row were not not delivered. There is no info or communication on why, or where my order is holding.
Every time I call you wait a long time until they pick up, they all sound apologetic but then almost every call ends up getting dropped and they don't call you back even though they confirmed a callback number.
Horrible customer service”
“I ordered a mattress then saw a lower price I didn’t cancel because I was told to wait for the tracking # to get the price match. The next day I was told they don’t price match. So check with Target before ordering from Sam’s. I could have saved $200.”
“I had two separate transactions to complete at the register. They honored the first and they did not honor the second. They grinned as I was upset bc it made no sense. I had just renewed my membership and now I will no longer go there again. This was discrimination I’m sure of it. I want them fired!”
“We have been members for decades. I asked about what they do with empty buckets of icing that the bakery uses. I was told they sell them. If you pay for. A membership and shop there, why wouldn’t they just give you the buckets? A lot of businesses are jumping on the wagon. They are so money hungry. I figured that instead of buying a food grade plastic bucket, I would repurpose one that was already going to be recycled or thrown away. I am starting to hate giving them money.”
“It's sad, no one could help me. Back in April 2024, I applied for the $14.99 Sam's Club PROMOTIONAL Membership. An error occurred and told me to try again later, so I did. But when I tried again later, it tried to charge me for the FULL Membership cost of $50. I didn't want that. I wanted to try Sam's Club at tje $14.99 price for a trial run to see if I'd like it, and then RENEW at the $50 price if I did. I called the 1-800 number and spoke with a Gentleman that worked with me and tried to reset the promotion and told me to try again after 24 hours. I waited until the next day after 4pm and tried again, but the reset still didn't work and still tried to charge me the $50. So today, 6/7/2024 I went into the Sam's Club on W. Wendover and explained the situation to the Customer Service rep and she looked it up and said yes I'd have to pay the $50 to renew. Like explained to her, I NEVER HAD A MEMBERSHIP BECAUSE IT DIDN'T GO THROUGH, BUT IT LOOKS LIKE I HAD A PREVIOUS MEMBERSHIP because of the error that occurred. The Rep said they have nothing to do with the online promotions and therefore couldn't help me since I wasn't gone pay tje $50. I think it's all poor Customer Service and like told her I'm NOT renewing a membership I never had. So tje online Membership must be BOGUS AND A TRAP to get you to join at regular membership price. Guess I'll have to go elsewhere.”
“Called customer service to report overcharged membership fees on my credit card and they kept purposely hanging up on me! I called back 4 times. They were disrespectful, extremely rude, and would not listen. In addition, my credit card company has been reaching out to Sam's as well attempting to reverse these bogus charges from Sam's. These people hired by Sam's are totally unprofessional and a terrible representation!!”
“Went to my local Sam's club-location# 6540-JW Clay Blvd, Charlotte NC on 3/28/2024 and purchased items. Was on my way towards the door to exit, but needed to have receipt checked by an associate. I waited in a single filed line waiting to get checked, so another associate comes up to assist with checking receipts. As the person is being checked in front of me, the associate that came up called for the line to split and she would start checking receipts. As I tried to move over to her line to have my receipt checked, she starts to yell at me and tells me not me and refused to check my receipt. I asked the associate why she couldn't check my receipt, her excuse was that I was splitting the line. This was the most ridiculous thing I had heard. This associate was down right indignant. I asked the other associate checking receipts who the manager on duty was and this indignant associate blurts out, the manager is right over there and continues to argue and act totally ignorant while other customers are around. I went to the manager on duty who was running a register at the time to vent my frustrations with the associate and the Assistant Store Manager looked as though she was a deer in headlights. The Assistant Manager indicated the Store Manager was on vacation and would be back the following Monday. When I left the location, I called the complaint line for Sam's to report my experience. Needless to say, I had to call the complaint line back two times before I got a representative that even cared about my experience. I requested in my complaint to have the District Manager call me regarding my experience. Of course, I received a phone call back from the Assistant Manager I initially spoke with when the situation first happened. This Assistant Manager was well aware of what happened because it was explained to her previously. As you can see it is April 30, 2024 and I still have not received a call back from the Store Manager, District Manager, or received a resolution to my case. I do understand that Sam's is very inefficient when it comes to customer complaints and caring about how their customers are being treated. I've never had this experience with Costco and I had a membership with both. Even though Costco is further from my home, I will make Costco my main shopping big box store. I will never shop with Sam's again. I spend a considerable amount of money when I shop and if Sam's Club is so unconcerned about what happens with the customers that support their business, I don't need to have any dealings with them at all. I would encourage anyone to make sure you're respected wherever you spend your money. Sam's officially dropped the ball and the associates are so arrogant because they work for an organization and leadership that will allow such behavior to go on.”
