“Bought a 10 pack package of Members Mark Four Pepper Chicken Burgers. Awful. I cooked as directed. The first burger had a bone in it. The texture and taste was awful.
Greasy as can be. They must have ground the skin of the whole chicken into these burgers. Finally, the seasoning, maybe the peppers, are just awful. I don't think I can cook these things in any manner to kill the bad taste. Avoid.”
“I was a member of Sam’s Club for many years until they closed my account because I stopped a double account balance payment which/payoff. I guess they could use over 1,900 dollars extra since my account had a zero balance. Additionally, they charged me a return check fee on a double balance payment that my bank stopped. Fraudulent, can’t trust the fraudsters.”
“Curbside pickup 6-7, emailed at 6 being delayed. I did a chat call, I called the store & spoke to someone, who was gonna check on updates. Asked me to hold - over 30 minutes! Never came back, then call got dropped at 8 when the store closed! But I also got another email at 8, stating they’ll send an email when it’s ready for pick up! Store closed at 8! Unacceptable!”
“Sam’s Club charged my card for a membership belonging to my daughter, Ebony Lovett. However, when she visited the Sam’s Club location in Virginia Beach, she was informed that her membership is not active. This proves that the charge was not valid and that Sam’s Club did not provide the service they claim.
I am submitting this escalation because:
I did not authorize a renewal for my daughter’s membership.
Sam’s Club charged my card without permission.
The membership they charged me for is not active, meaning no service was provided.
The merchant’s rebuttal does not match the facts.
Under the Fair Credit Billing Act, unauthorized charges must be removed when the cardholder did not approve the transaction and the merchant cannot prove authorization. Sam’s Club has not provided any proof that I approved this charge.
Please reopen and escalate this dispute with the new information provided. I request a full reversal of the $110.00 charge.”
“I’m so tired of going to Sam’s Club on Grayson rd Harrisburg for rotisserie chickens. I drive there all the time to get chickens and they never have them. I went there today again no chicken there wasn’t even any in the ovens. I ask a guy and he said at those time 2:00pm they won’t be making anymore. With GAS prices being so high all I do is waste gas because that’s all I needed this time . I shop the weekends for my other groceries there . Guess it’s time to just go to Costco's and drop my membership here.”
“I am a Sam's Club Member and I have added my daughter that lives with me as a complimentary household member. She did not get her own membership number and has not gotten a Blue Card as the stores do not have any in stock. I have sent several emails to the CEO of Sam's Club with no response. Poor Communications and Poor Leadership.”
“they know my apartment number but delivered to my mailroom…. anyone can take my order… I tried to get refund and was denied… lousy customer service… automated system can’t handle complaints… puts you on hold for like an hour”
“I went to the cafe inside of sam's club to grab a slice of pizza.It looked slightly undercooked, I asked if they could cook it a little bit longer, and the young lady had an attitude when I asked her she said I did not know what I was talking about, that. They are fully cooked slices of pizza.”
“Ive purchased a sams club membership 2 years in a row and never received a card to shop with. Ive sent several messages to let them know but I get nothing in return not even a response. Im done trying!”
“AGAIN, CASES BLOCKING ACCESS TO HARDBACK BOOKS IN THE ALEXANDRIA, LA sam’s club. Seems to be a recurring problem. Move the overall book rack down away from the battery rack. That would allow for more room by the hardback book display. Or an employee take the things in the cases and put them on the racks where they should be, NOT BLOCKING THE HARDBACK RACK.”
“Today I arrived in the store with my husband and service animal. Was greeted with a friendly smile and hello from a lovely lady named kendra. She informed my husband and I that for my service animal to be in the cart there needed to be a barrier between them. She suggested grabbing a cardboard box from the exit and that we would be fine. My husband proceedes to the exit door to grab one. While he’s gone this extremely rude and nasty women Molly comes over and starts yelling at me that my dog can’t be in the cart, that I need a barrier. First of all I was already politely informed of that, but she didn’t need to insert herself in something that did not pertain to her. She was extremely rude and had a horrible attitude. Not pleasant at all!”
“They just charged my unauthorized credit card for auto renewal
So I guess they just find any previously used credit card and just charge you without your authorization
Very disappointing”
“I ordered a $2,000 necklace online and it was way to short and I am now on the hamster wheel trying to return it! I am waiting for an email to return to the vendor (I don't know why, I purchased it on Sam's club online), apparently Sam's club washes their hands with certain products purchased online. You are not able to contact ANYONE in the states so good luck! The staff in the Philippines that handles all their customer service is nice but way to keep the jobs in America!”
“DONT ORDER YOUR TIRES FROM HERE! Love the warehouse, avoid the tire shop. They lie and never call you back and when you call them the warehouse phone just rings and rings and rings to further add to your confusion and frustration.
My story:
Ordered tires on November 7th, waited to get some type of notification my order was ready. Never got one. I finally called on December 4th, (Sam's La Habra didnt answer phone so was sent to call center). to see when they would be coming in, to be told they were sent back on December 3rd.
The call center then transferred me to the la habra tire center,( the only way to get a hold of the tire shop) The person i spoke with named Jason, said they he sent them back the day before. Why? No one called me or let me know were received. He said thats what they do. And that he sent back 4 orders that day. He had no answer as to why no one called me just that my tires were sent back. I then asked for a manager and he said he was. Jason said he was the manager. After a few more words exchanged, it comes out he LIED and he isnt the manager Rosanna is. Said she or the store manager would call me with corporates number later that day or the next. NO CALL.
I called the LA Habra club December 5th to get ahold of Rosanna or the corporates number. The phone just rang and rang and rang and rang. I finally was able to get through to the call center and told them my situation and they said someone would call me back from corporate.
Rosanna called Monday, December 8th to tell me she had my tires on hold and to call her at 562-697-9281. So i returned the call, the phone just rang and rang and rang and rang. Got through to the tire center again and they "escalated" my complaint, after the representative called the club and couldnt get through either.
I am still waiting for a phone call. Not expecting one as i believe Sam's doesnt care whether they get my tire sale or not. Poor customer service. Empty promises and many lies.
I usually buy my tires at their competitor Costco, but thought id give Sam's a try. NOPE DONT DO THE SWITCH! Give your hard earned money to people who care and wont lie. Do better Sam's!”
“Beware of Sam’s Club Scan&Go. Had Sam’s Club Card for Decades, I get frustrated when they change Scan&go every 6 months. Now to use Scan&Go you’re required to use store Wi-Fi, can't use my more secure cell data. I called Sam’s Club Corp to ask why. First I got call center in El Salvador, I asked for Corporate, then transferred to Philippines. Finally got a US call center (never got Corp). They could not explain why they forced us to use store Wi-Fi. I don't know what Sam’s Club is up to, but they obviously put their own wants above the security of their customers. Very sad - Sam must be spinning in his grave.”
“used to have a Sam Club membership but never used it so I let it laps, I now get ad emails to join for $20 instead of the $50 renewal they won't let me have the $20 one. I am complaining about the 10 google email ads I get every day and they won't stop them I have called and emailed them multiple times without sucess”
“I’m sorry. I’ve been a faithful customer for years. In the years past , people that couldn’t afford to buy a membership they were gifted a membership anyone with a food card can come in and shop without a membership. Now you can get a membership for 15 dollars and 50 dollars for the vip for new customers. Nothing for an existing customers. I’m sorry I’m out. Trying Costco this year. Your choice.”
“Sam's Club charged my renewal fees to may bank account without my permission and did it twice! Customer service was no help and did not care. Had to contact my bank to get my money back, cancel my bank card, file a fraud claim. Hours of paperwork to resolve the issue. We will not be renewing our membership of 15 years. Walmart has many of the same items at the same price with no membership fees. Costco is closer to us and will be getting our business for bulk items from now on.”
“A few weeks back was buying eggs, I opened the carton to see it full of water, the employee stated " during shipping,that happens a lot ,water in carton, but has no effect on the eggs'.
Needless to say, I went elsewhere for eggs.”
“The person that dropped off my cokes, cut the package open and stole a Coke. Yes, I get on one star cause now my whole pack of Coke is contaminated. I don’t know what else they did to it. They cut the whole top open to one Coke out in Sam’s Club hires people like this. And I try to get a hold of Sam’s Club no response back the run around.”
