“Went to my local Sam's club-location# 6540-JW Clay Blvd, Charlotte NC on 3/28/2024 and purchased items. Was on my way towards the door to exit, but needed to have receipt checked by an associate. I waited in a single filed line waiting to get checked, so another associate comes up to assist with checking receipts. As the person is being checked in front of me, the associate that came up called for the line to split and she would start checking receipts. As I tried to move over to her line to have my receipt checked, she starts to yell at me and tells me not me and refused to check my receipt. I asked the associate why she couldn't check my receipt, her excuse was that I was splitting the line. This was the most ridiculous thing I had heard. This associate was down right indignant. I asked the other associate checking receipts who the manager on duty was and this indignant associate blurts out, the manager is right over there and continues to argue and act totally ignorant while other customers are around. I went to the manager on duty who was running a register at the time to vent my frustrations with the associate and the Assistant Store Manager looked as though she was a deer in headlights. The Assistant Manager indicated the Store Manager was on vacation and would be back the following Monday. When I left the location, I called the complaint line for Sam's to report my experience. Needless to say, I had to call the complaint line back two times before I got a representative that even cared about my experience. I requested in my complaint to have the District Manager call me regarding my experience. Of course, I received a phone call back from the Assistant Manager I initially spoke with when the situation first happened. This Assistant Manager was well aware of what happened because it was explained to her previously. As you can see it is April 30, 2024 and I still have not received a call back from the Store Manager, District Manager, or received a resolution to my case. I do understand that Sam's is very inefficient when it comes to customer complaints and caring about how their customers are being treated. I've never had this experience with Costco and I had a membership with both. Even though Costco is further from my home, I will make Costco my main shopping big box store. I will never shop with Sam's again. I spend a considerable amount of money when I shop and if Sam's Club is so unconcerned about what happens with the customers that support their business, I don't need to have any dealings with them at all. I would encourage anyone to make sure you're respected wherever you spend your money. Sam's officially dropped the ball and the associates are so arrogant because they work for an organization and leadership that will allow such behavior to go on.”
“My husband placed an order and when it was received the box was wet and the product inside was ruined. Sam's refused to replaced the product or refund because they said in the picture of the box it looked fine. It was NOT! We have been Sam's customers for over 30 years, very disappointed and we are rethinking any future purchases with them.”
“I made a delivery and it was not delivered at all. No contact from the store to advise otherwise. Poor poor service! NO STARS
AND the Coral Spring's store does not answer the phone!! Extremely frustrating!”
“the workers there were very rude. i was shopping for a princess tent and to my surprise, i could not find one. now imagine how surprised i was when UNCLE SAM approached me and asked me for my tinder. i was flattered! but then, the ground started shaking and a hole opened up and swallowed us both. currently UNCLE SAM and i are living our best lives. however, the bread in aisle 9 was stale.”
“checkout is totally inept, with the resources sams has it is inexcusable to have the sorry self checkout system they have, it took 10 minutes for me to check out, wouldn't accept card at first and then prices were wrong , not what was posted on shelf. how can a company move items every time i shop. i absolutely hate a treasure hunt every time i shop. i have been ordering far more frequently on line from other sources , if i had good knees and abundant time i probably would enjoy a treasure hunt designed to get me to buy things i do not need”
