“A few weeks back was buying eggs, I opened the carton to see it full of water, the employee stated " during shipping,that happens a lot ,water in carton, but has no effect on the eggs'.
Needless to say, I went elsewhere for eggs.”
“The person that dropped off my cokes, cut the package open and stole a Coke. Yes, I get on one star cause now my whole pack of Coke is contaminated. I don’t know what else they did to it. They cut the whole top open to one Coke out in Sam’s Club hires people like this. And I try to get a hold of Sam’s Club no response back the run around.”
“Early last year I purchased a plus membership. I added my mother Kim (both of us live at the same address) on as the extra household member as I have significant medical issues and disabilities which at times restricts me. I have a primary immunodeficiency combination that many know as the “bubble boy” disease. Part of our treatment is to avoid other who may be sick. Picking up a bug can quickly become dangerous to life threatening.
At first everything seemed to be ok until one day I couldn’t sign in. I contacted customer service and explained. They said they “fixed” it. I went to log in and my name was changed to Kim. I’ve tried a few times to resolve this with no luck.
My closest store is over an hour drive away with average traffic. A week to two back I tried to go. I was with a friend and my mom didn’t come. They wouldn’t let me purchase because I’m not Kim. I showed them the account in my phone and all and they didn’t care. So I had to leave and drive the hour back home empty handed. I did request this to get fixed and it’s still not. I needed to go to the store and don’t want to drive an hour+ to find out the account was not fixed and denied the ability to shop.
The other issue is I ordered some paw patrol shirts for my 3 nephews (3 orders, 1 for each kid as kids like mail) The order had the correct address. Other orders from Sam’s had been delivered just fine. This time none of the orders were received. 2/3 has a delivery photo of someone’s house that my sister didn’t even know. She lives in a trailer. Sam’s was quite adamant they were delivered and quite harsh. I explained numerous times the situation, they didn’t care. I contacted FexEx and they were trying to help since it was their error. However the claim had to been either done on Sam’s end completely or Sam’s send a letter on their letterhead to FexEx giving me permission to file the claim. Sam’s refused to comply.
These two issues went in for months. Sam’s didn’t address everything in a message. They ignored parts. They accused me of not cooperating because I sent screenshots of over a dozen sent emails (see attached SS) proving I been trying. They refuse to change my name when that was my error. They refuse to cooperate with FedEx. They pretended I never responded (again sent emails either timestamps prove that but they didn’t like it). Every time they did respond they would ask if I’m sure I want to cancel my membership still! Yes of course I did, I have no desire to shop them after those few months of getting nowhere. Unfortunately I paid with a gift card so I’m going to take that as a loss but I’m also done with Sams force. Buyer beware.”
“If there was a 0, i would give a 0. I am a new Sam's club customer and this is my second order. I ordered 10 items from the Evanston Club and the only delivery time was a 6p,-8pm slot. The club closes at 8pm. I got my order at 7:42pm. Surprise! I was missing an item. When i called the Evanston club, the phone was left to ring for several minutes. Finally when staff answered, he kept wanting me to repeat my order number so time would closer to 8pm. Then he said he couldn't issue me a refund and he had to transfer me to curbside pickup. Of course nobody was going to answer at 7:58pm. They don't care about customers. Whatever you're saving isn't worth the hassle and bad customer service. AVOID!!!!”
“This has to do with Sam's Club Travel. Booked a short 2 night stay, 13 days before my arrival. Money was paid and deducted from my bank account. Arrived at our destination and found out our reservation was canceled to over booking. Tried calling Sam's Club Travel to get a resolution and they were totally incompetent. Couldn't even help relocate me in a reasonable time frame. Was given the run around by service agents and Supervisors. They would not accept that it was thier fault. The blamed the property. Sorry not my issue of who to blame, im the customer and should have been taken care of. Issue still not resolved 24hrs after the fact. Please be cautious when booking a place, maybe confirm with the property yourself?”
“Sam's Club and Serta don't hornor the warranty on mattresses. I will not renew my membership. I have been a member for 30 + years. It's only 2 years old.
Judy S.”
“I am writing to express my extreme dissatisfaction with the recent tire service I received at your Ontario location on 06/08/2025. Following a tire inspection at my BMW dealership, I was advised that my front passenger tire had a puncture and that my front tires showed significant wear compared to the rear.
I presented my vehicle for inspection at your tire shop. Initially, the technician performed a cursory visual examination, stating he found no issues. Despite my request for a more thorough inspection using a lift, my concerns were initially dismissed. After a significant wait, a second technician confirmed there were no problems.
However, I provided video evidence from my BMW dealership clearly showing a puncture in the front passenger tire and uneven wear on the front tires. When this evidence was presented to the technician and a manager, Tim, their responses were unsatisfactory. The technician admitted to removing an object from the tire but claimed he couldn't locate it. Manager Tim's dismissive attitude and insistence that I would have to pay for a tire replacement, even after the evidence presented, were particularly unacceptable.
This experience has left me deeply concerned about the quality of service and the lack of accountability at your Ontario location. I request a full investigation into this matter so that this will never happen to another customer and a resolution that addresses the identified issues with my tires, considering the evidence I provided demonstrating the need for repair or replacement.
Dora Martha Limon”
“Broken, Rotten, Missing Products and Lack of Customer Service
Sam's Club used to have exceptional customer service and the quality of their products were good (not great, but good). Lately, though, every time I purchase fresh produce it is rotten or moldy. Their customer service has also declined. I have returned items that were broken, bad or reported missing items for curb side pick-up, and because of this they have reported me as a high volume returns member. I am reporting them as a high volume poor product seller.
What on earth is going on with Sam's Club as of recent? When did they stop appreciating their members? I will be changing my membership, regretfully. I used to love being a Sam's Club customer. Now, though, those sentiments are in the past.”
“I am 67 years old and HATE having to SCAN my own groceries, bag my own groceries and have no one available any longer at the checkouts to help me! I'm not a TECHY! Yesterday I had issues with my Sam's Club account and credit card so I had to wait 20 minutes in the CUSTOMER SERVICE line to check out because no one is working the check out lines anymore! There are more workers now at the CS center than at the Checkout lines! Sam's Club lack of CUSTOMER SERVICE to its customers will make me go back to the local grocery store even if it costs😕 a little more! At least some local people will have JOBS!!! Sam's Club is causing its own demise! Sorry to see a decent company treat customers like trash!”
“Now Sam's club is offering scan and go savings. So if you want to pay cash you will have to pay full price. Just another reason not to renew your membership. If cash isn't good enough neither is Sam's club. See you at Costco 😃”
“Disappointed in your delivery of products. You deliveried part of my order to wrong address. I am confused with your communication about my delivery. Some of my order is now out of stock. I am buying for 3 nursing homes and I need better service. I am not happy with in store or online. Difficult to get in touch and get problem s resolved. I can't afford to do business with sams.”
“Fake delivery dates generated by Samsclub.com when Samsclub.com knows they can not meet the generated delivery date. We ordered and paid for Washer and Dryer on 2/26/25 We were told by Sams the items would arrive by 3/7/25. The delivery company texted on 3/2/25 and said that the soonest the delivery could be made was 3/17/25. Called Samsclub corporate only to get excuse after excuse. Be aware and question your delivery date before you order. Its a delivery date scam!”
“I need to share an incredibly frustrating and disappointing experience I had today with Sam’s Club regarding an online order pickup. I placed an order online and added my mother as the pickup person, just like their website allows. The email confirmation stated she needed to check in via the app upon arrival, but she doesn’t have the app, and I couldn’t check in for her because the app requires location tracking.
Despite my mother having the order number and a valid ID—exactly as their policy states—the store refused to give her the order. Instead, they told me I had to download the app and check in from 30 minutes away, which obviously wasn’t possible.
When I called the store, the first employee put me on hold without even asking my name, and after nearly 10 minutes, the call was dropped. When I called back, another person answered with no introduction, so I politely asked for their name. Instead of answering, they became defensive and refused to tell me. Turns out, this was the store manager, who STILL wouldn’t give me their name and escalated the situation instead of resolving it.
Meanwhile, my mother was stuck in the parking lot for almost an hour with a child in the car. When the manager finally came outside, she was rude, yelled at my mother instead of helping, and told her to move her car without even introducing herself or resolving the issue. Then she had the audacity to blame my mother for the delay, saying she should have known she needed the app—even though the ordering process never stated this.
What made this situation even worse was that my young cousin, who was in the car with my mother, became so upset and scared by the manager’s aggressive behavior that he had to put his board game up to hide his face. No child should feel that level of distress just because of an order pickup.
To top it off, when I tried reaching customer service, the wait times were ridiculous, and the chat support was completely unhelpful. Instead of addressing my concerns, they offered me a $6 credit, which is honestly insulting after everything we went through.
Nowhere in their process does it say the app is REQUIRED for pickup. The confirmation email even states that if someone else is picking up, they should speak with a team member. So why was my mother treated so poorly and refused service?
Because of this awful experience, I will NOT be renewing my Sam’s Club membership and will be switching to Costco. If this is how they choose to treat their paying members, then they don’t deserve my business. Something needs to change, and I hope they take accountability for their lack of professionalism, misleading policies, and terrible customer service.”
“Sam’s club Food Court on 95th St. in Overland
Psrk, KS is filthy and messy all the time,
The tables are dirty and there is trash on
the floor. I complained several times but
to date nothing has been done.
The Health Department should investigate.”
“Management's new idea to make the app required to order food makes no sense super frustrating. Slows done already busy lines. Saw three people walk off in front of us because they didn't want to deal with it. Luck I was with my parents when they wanted to order food as they don't has smart phones.... Corporate has to think how this actually effects people and employees.”
“I made an order online, I paid for express delivery, I gave a 20% tip. I was told my items would be delivered between 10:58 am and 1:58 pm and at 5:30 pm my order was still not delivered. The only information I could get was that it was delayed so I cancelled the order. The items I ordered were important to me but not Sam's club. I will shop elsewhere.”
“I was a forever shopper here till last year inon Oct 20 I bought a shrimp cocktail platter here at the store on miller Lane. And before I could catch my flight that early morning to attend the breast cancer awareness walk in Atlanta with family I'm now in ER. About to be admitted for 3 days. Oxygen dropping . All type emergency went back the next night by ambulance again just don't buy anything from here but pantry food great for that's exp dates on food package but Sam's does not know when or where that food comes from and they do not stand behind they food products. It took me 3 months to get that where it came from info. And still nothing was given to me as a name and address a lmost died from this”
“NEVER USE SAMS CLUB TRAVEL. We booked an “all inclusive” vacation package over the phone and repeatedly asked and were told that YES this package is all inclusive. The whole reason we even phoned in was to verify that the package was all inclusive and if not, how to make it all inclusive prior to booking online. The rep would not let us get off the phone as she said it would only be all inclusive if we booked with her over the phone! Spent a hour on the phone as they were having problems with processing payment. She was adamant for us to keep trying and then tells us owe they just changed the prices so now it’s a little cheaper and that is why the payment wouldn’t go through. Keep in mind it was difficult to understand her and the line kept breaking up..but we have manners and obviously wanted this booking.
We call the hotel to book our transportation and they tell us it’s NOT all inclusive and to call the company back to make it right. We spent days and hours on the phone to get this escalated just to receive a call that there is nothing they can do.. they admitted they were wrong and listened to the recorded call and said the best they could do was offer a 100 dollar giftcard to a restaurant, and give us a refund which was already the only option available. What an insult.
We were refunded our money, had to book with a diff hotel as the one we booked with was sold out and spend over 1k extra bc all hotels were almost sold out.
They DO NOT take care of their customers and make false promises just to meet their quota !! RUN.. DO NOT TRUST this company.. use expedia.. apple vacations… costco travel or just book straight from the website of hotel - they often have sales that are cheaper anyway.
This felt like a major scam to meet their quotas for the month. They did NOTHING to correct the situation besides potentially write up or fire the original rep who sold us the package. The only fair option would have been to pay the difference to the hotel to ensure our booked vacation was what was promised which the hotel said they have seem companies do in the past.”
