Sam's Club Reviews

"Early last year I purchased a plus membership. I added my mother Kim (both of us live at the same address) on as the extra household member as I have significant medical issues and disabilities which at times restricts me. I have a primary immunodeficiency combination that many know as the \u201cbubble boy\u201d disease. Part of our treatment is to avoid other who may be sick. Picking up a bug can quickly become dangerous to life threatening.\r\n\r\nAt first everything seemed to be ok until one day I couldn\u2019t sign in. I contacted customer service and explained. They said they \u201cfixed\u201d it. I went to log in and my name was changed to Kim. I\u2019ve tried a few times to resolve this with no luck. \r\n\r\nMy closest store is over an hour drive away with average traffic. A week to two back I tried to go. I was with a friend and my mom didn\u2019t come. They wouldn\u2019t let me purchase because I\u2019m not Kim. I showed them the account in my phone and all and they didn\u2019t care. So I had to leave and drive the hour back home empty handed. I did request this to get fixed and it\u2019s still not. I needed to go to the store and don\u2019t want to drive an hour+ to find out the account was not fixed and denied the ability to shop. \r\n\r\nThe other issue is I ordered some paw patrol shirts for my 3 nephews (3 orders, 1 for each kid as kids like mail) The order had the correct address. Other orders from Sam\u2019s had been delivered just fine. This time none of the orders were received. 2\/3 has a delivery photo of someone\u2019s house that my sister didn\u2019t even know. She lives in a trailer. Sam\u2019s was quite adamant they were delivered and quite harsh. I explained numerous times the situation, they didn\u2019t care. I contacted FexEx and they were trying to help since it was their error. However the claim had to been either done on Sam\u2019s end completely or Sam\u2019s send a letter on their letterhead to FexEx giving me permission to file the claim. Sam\u2019s refused to comply.\r\n\r\nThese two issues went in for months. Sam\u2019s didn\u2019t address everything in a message. They ignored parts. They accused me of not cooperating because I sent screenshots of over a dozen sent emails (see attached SS) proving I been trying. They refuse to change my name when that was my error. They refuse to cooperate with FedEx. They pretended I never responded (again sent emails either timestamps prove that but they didn\u2019t like it). Every time they did respond they would ask if I\u2019m sure I want to cancel my membership still! Yes of course I did, I have no desire to shop them after those few months of getting nowhere. Unfortunately I paid with a gift card so I\u2019m going to take that as a loss but I\u2019m also done with Sams force. Buyer beware."

"Early last year I purchased a plus membership. I added my mother Kim (both of us live at the same address) on as the extra household member as I have significant medical issues and disabilities which at times restricts me. I have a primary immunodeficiency combination that many know as the \u201cbubble boy\u201d disease. Part of our treatment is to avoid other who may be sick. Picking up a bug can quickly become dangerous to life threatening.\r\n\r\nAt first everything seemed to be ok until one day I couldn\u2019t sign in. I contacted customer service and explained. They said they \u201cfixed\u201d it. I went to log in and my name was changed to Kim. I\u2019ve tried a few times to resolve this with no luck. \r\n\r\nMy closest store is over an hour drive away with average traffic. A week to two back I tried to go. I was with a friend and my mom didn\u2019t come. They wouldn\u2019t let me purchase because I\u2019m not Kim. I showed them the account in my phone and all and they didn\u2019t care. So I had to leave and drive the hour back home empty handed. I did request this to get fixed and it\u2019s still not. I needed to go to the store and don\u2019t want to drive an hour+ to find out the account was not fixed and denied the ability to shop. \r\n\r\nThe other issue is I ordered some paw patrol shirts for my 3 nephews (3 orders, 1 for each kid as kids like mail) The order had the correct address. Other orders from Sam\u2019s had been delivered just fine. This time none of the orders were received. 2\/3 has a delivery photo of someone\u2019s house that my sister didn\u2019t even know. She lives in a trailer. Sam\u2019s was quite adamant they were delivered and quite harsh. I explained numerous times the situation, they didn\u2019t care. I contacted FexEx and they were trying to help since it was their error. However the claim had to been either done on Sam\u2019s end completely or Sam\u2019s send a letter on their letterhead to FexEx giving me permission to file the claim. Sam\u2019s refused to comply.\r\n\r\nThese two issues went in for months. Sam\u2019s didn\u2019t address everything in a message. They ignored parts. They accused me of not cooperating because I sent screenshots of over a dozen sent emails (see attached SS) proving I been trying. They refuse to change my name when that was my error. They refuse to cooperate with FedEx. They pretended I never responded (again sent emails either timestamps prove that but they didn\u2019t like it). Every time they did respond they would ask if I\u2019m sure I want to cancel my membership still! Yes of course I did, I have no desire to shop them after those few months of getting nowhere. Unfortunately I paid with a gift card so I\u2019m going to take that as a loss but I\u2019m also done with Sams force. Buyer beware."

"Early last year I purchased a plus membership. I added my mother Kim (both of us live at the same address) on as the extra household member as I have significant medical issues and disabilities which at times restricts me. I have a primary immunodeficiency combination that many know as the \u201cbubble boy\u201d disease. Part of our treatment is to avoid other who may be sick. Picking up a bug can quickly become dangerous to life threatening.\r\n\r\nAt first everything seemed to be ok until one day I couldn\u2019t sign in. I contacted customer service and explained. They said they \u201cfixed\u201d it. I went to log in and my name was changed to Kim. I\u2019ve tried a few times to resolve this with no luck. \r\n\r\nMy closest store is over an hour drive away with average traffic. A week to two back I tried to go. I was with a friend and my mom didn\u2019t come. They wouldn\u2019t let me purchase because I\u2019m not Kim. I showed them the account in my phone and all and they didn\u2019t care. So I had to leave and drive the hour back home empty handed. I did request this to get fixed and it\u2019s still not. I needed to go to the store and don\u2019t want to drive an hour+ to find out the account was not fixed and denied the ability to shop. \r\n\r\nThe other issue is I ordered some paw patrol shirts for my 3 nephews (3 orders, 1 for each kid as kids like mail) The order had the correct address. Other orders from Sam\u2019s had been delivered just fine. This time none of the orders were received. 2\/3 has a delivery photo of someone\u2019s house that my sister didn\u2019t even know. She lives in a trailer. Sam\u2019s was quite adamant they were delivered and quite harsh. I explained numerous times the situation, they didn\u2019t care. I contacted FexEx and they were trying to help since it was their error. However the claim had to been either done on Sam\u2019s end completely or Sam\u2019s send a letter on their letterhead to FexEx giving me permission to file the claim. Sam\u2019s refused to comply.\r\n\r\nThese two issues went in for months. Sam\u2019s didn\u2019t address everything in a message. They ignored parts. They accused me of not cooperating because I sent screenshots of over a dozen sent emails (see attached SS) proving I been trying. They refuse to change my name when that was my error. They refuse to cooperate with FedEx. They pretended I never responded (again sent emails either timestamps prove that but they didn\u2019t like it). Every time they did respond they would ask if I\u2019m sure I want to cancel my membership still! Yes of course I did, I have no desire to shop them after those few months of getting nowhere. Unfortunately I paid with a gift card so I\u2019m going to take that as a loss but I\u2019m also done with Sams force. Buyer beware."

"Early last year I purchased a plus membership. I added my mother Kim (both of us live at the same address) on as the extra household member as I have significant medical issues and disabilities which at times restricts me. I have a primary immunodeficiency combination that many know as the \u201cbubble boy\u201d disease. Part of our treatment is to avoid other who may be sick. Picking up a bug can quickly become dangerous to life threatening.\r\n\r\nAt first everything seemed to be ok until one day I couldn\u2019t sign in. I contacted customer service and explained. They said they \u201cfixed\u201d it. I went to log in and my name was changed to Kim. I\u2019ve tried a few times to resolve this with no luck. \r\n\r\nMy closest store is over an hour drive away with average traffic. A week to two back I tried to go. I was with a friend and my mom didn\u2019t come. They wouldn\u2019t let me purchase because I\u2019m not Kim. I showed them the account in my phone and all and they didn\u2019t care. So I had to leave and drive the hour back home empty handed. I did request this to get fixed and it\u2019s still not. I needed to go to the store and don\u2019t want to drive an hour+ to find out the account was not fixed and denied the ability to shop. \r\n\r\nThe other issue is I ordered some paw patrol shirts for my 3 nephews (3 orders, 1 for each kid as kids like mail) The order had the correct address. Other orders from Sam\u2019s had been delivered just fine. This time none of the orders were received. 2\/3 has a delivery photo of someone\u2019s house that my sister didn\u2019t even know. She lives in a trailer. Sam\u2019s was quite adamant they were delivered and quite harsh. I explained numerous times the situation, they didn\u2019t care. I contacted FexEx and they were trying to help since it was their error. However the claim had to been either done on Sam\u2019s end completely or Sam\u2019s send a letter on their letterhead to FexEx giving me permission to file the claim. Sam\u2019s refused to comply.\r\n\r\nThese two issues went in for months. Sam\u2019s didn\u2019t address everything in a message. They ignored parts. They accused me of not cooperating because I sent screenshots of over a dozen sent emails (see attached SS) proving I been trying. They refuse to change my name when that was my error. They refuse to cooperate with FedEx. They pretended I never responded (again sent emails either timestamps prove that but they didn\u2019t like it). Every time they did respond they would ask if I\u2019m sure I want to cancel my membership still! Yes of course I did, I have no desire to shop them after those few months of getting nowhere. Unfortunately I paid with a gift card so I\u2019m going to take that as a loss but I\u2019m also done with Sams force. Buyer beware."

"I am writing to express my extreme dissatisfaction with the recent tire service I received at your Ontario location on 06\/08\/2025. Following a tire inspection at my BMW dealership, I was advised that my front passenger tire had a puncture and that my front tires showed significant wear compared to the rear.\r\n\r\nI presented my vehicle for inspection at your tire shop. Initially, the technician performed a cursory visual examination, stating he found no issues. Despite my request for a more thorough inspection using a lift, my concerns were initially dismissed. After a significant wait, a second technician confirmed there were no problems.\r\n\r\nHowever, I provided video evidence from my BMW dealership clearly showing a puncture in the front passenger tire and uneven wear on the front tires. When this evidence was presented to the technician and a manager, Tim, their responses were unsatisfactory. The technician admitted to removing an object from the tire but claimed he couldn't locate it. Manager Tim's dismissive attitude and insistence that I would have to pay for a tire replacement, even after the evidence presented, were particularly unacceptable.\r\n\r\nThis experience has left me deeply concerned about the quality of service and the lack of accountability at your Ontario location. I request a full investigation into this matter so that this will never happen to another customer and a resolution that addresses the identified issues with my tires, considering the evidence I provided demonstrating the need for repair or replacement. \r\nDora Martha Limon"

"I am writing to express my extreme dissatisfaction with the recent tire service I received at your Ontario location on 06\/08\/2025. Following a tire inspection at my BMW dealership, I was advised that my front passenger tire had a puncture and that my front tires showed significant wear compared to the rear.\r\n\r\nI presented my vehicle for inspection at your tire shop. Initially, the technician performed a cursory visual examination, stating he found no issues. Despite my request for a more thorough inspection using a lift, my concerns were initially dismissed. After a significant wait, a second technician confirmed there were no problems.\r\n\r\nHowever, I provided video evidence from my BMW dealership clearly showing a puncture in the front passenger tire and uneven wear on the front tires. When this evidence was presented to the technician and a manager, Tim, their responses were unsatisfactory. The technician admitted to removing an object from the tire but claimed he couldn't locate it. Manager Tim's dismissive attitude and insistence that I would have to pay for a tire replacement, even after the evidence presented, were particularly unacceptable.\r\n\r\nThis experience has left me deeply concerned about the quality of service and the lack of accountability at your Ontario location. I request a full investigation into this matter so that this will never happen to another customer and a resolution that addresses the identified issues with my tires, considering the evidence I provided demonstrating the need for repair or replacement. \r\nDora Martha Limon"

"I am writing to express my extreme dissatisfaction with the recent tire service I received at your Ontario location on 06\/08\/2025. Following a tire inspection at my BMW dealership, I was advised that my front passenger tire had a puncture and that my front tires showed significant wear compared to the rear.\r\n\r\nI presented my vehicle for inspection at your tire shop. Initially, the technician performed a cursory visual examination, stating he found no issues. Despite my request for a more thorough inspection using a lift, my concerns were initially dismissed. After a significant wait, a second technician confirmed there were no problems.\r\n\r\nHowever, I provided video evidence from my BMW dealership clearly showing a puncture in the front passenger tire and uneven wear on the front tires. When this evidence was presented to the technician and a manager, Tim, their responses were unsatisfactory. The technician admitted to removing an object from the tire but claimed he couldn't locate it. Manager Tim's dismissive attitude and insistence that I would have to pay for a tire replacement, even after the evidence presented, were particularly unacceptable.\r\n\r\nThis experience has left me deeply concerned about the quality of service and the lack of accountability at your Ontario location. I request a full investigation into this matter so that this will never happen to another customer and a resolution that addresses the identified issues with my tires, considering the evidence I provided demonstrating the need for repair or replacement. \r\nDora Martha Limon"