"I am writing to express my extreme dissatisfaction with the recent tire service I received at your Ontario location on 06\/08\/2025. Following a tire inspection at my BMW dealership, I was advised that my front passenger tire had a puncture and that my front tires showed significant wear compared to the rear.\r\n\r\nI presented my vehicle for inspection at your tire shop. Initially, the technician performed a cursory visual examination, stating he found no issues. Despite my request for a more thorough inspection using a lift, my concerns were initially dismissed. After a significant wait, a second technician confirmed there were no problems.\r\n\r\nHowever, I provided video evidence from my BMW dealership clearly showing a puncture in the front passenger tire and uneven wear on the front tires. When this evidence was presented to the technician and a manager, Tim, their responses were unsatisfactory. The technician admitted to removing an object from the tire but claimed he couldn't locate it. Manager Tim's dismissive attitude and insistence that I would have to pay for a tire replacement, even after the evidence presented, were particularly unacceptable.\r\n\r\nThis experience has left me deeply concerned about the quality of service and the lack of accountability at your Ontario location. I request a full investigation into this matter so that this will never happen to another customer and a resolution that addresses the identified issues with my tires, considering the evidence I provided demonstrating the need for repair or replacement. \r\nDora Martha Limon"

"I am writing to express my extreme dissatisfaction with the recent tire service I received at your Ontario location on 06\/08\/2025. Following a tire inspection at my BMW dealership, I was advised that my front passenger tire had a puncture and that my front tires showed significant wear compared to the rear.\r\n\r\nI presented my vehicle for inspection at your tire shop. Initially, the technician performed a cursory visual examination, stating he found no issues. Despite my request for a more thorough inspection using a lift, my concerns were initially dismissed. After a significant wait, a second technician confirmed there were no problems.\r\n\r\nHowever, I provided video evidence from my BMW dealership clearly showing a puncture in the front passenger tire and uneven wear on the front tires. When this evidence was presented to the technician and a manager, Tim, their responses were unsatisfactory. The technician admitted to removing an object from the tire but claimed he couldn't locate it. Manager Tim's dismissive attitude and insistence that I would have to pay for a tire replacement, even after the evidence presented, were particularly unacceptable.\r\n\r\nThis experience has left me deeply concerned about the quality of service and the lack of accountability at your Ontario location. I request a full investigation into this matter so that this will never happen to another customer and a resolution that addresses the identified issues with my tires, considering the evidence I provided demonstrating the need for repair or replacement. \r\nDora Martha Limon"

"I am writing to express my extreme dissatisfaction with the recent tire service I received at your Ontario location on 06\/08\/2025. Following a tire inspection at my BMW dealership, I was advised that my front passenger tire had a puncture and that my front tires showed significant wear compared to the rear.\r\n\r\nI presented my vehicle for inspection at your tire shop. Initially, the technician performed a cursory visual examination, stating he found no issues. Despite my request for a more thorough inspection using a lift, my concerns were initially dismissed. After a significant wait, a second technician confirmed there were no problems.\r\n\r\nHowever, I provided video evidence from my BMW dealership clearly showing a puncture in the front passenger tire and uneven wear on the front tires. When this evidence was presented to the technician and a manager, Tim, their responses were unsatisfactory. The technician admitted to removing an object from the tire but claimed he couldn't locate it. Manager Tim's dismissive attitude and insistence that I would have to pay for a tire replacement, even after the evidence presented, were particularly unacceptable.\r\n\r\nThis experience has left me deeply concerned about the quality of service and the lack of accountability at your Ontario location. I request a full investigation into this matter so that this will never happen to another customer and a resolution that addresses the identified issues with my tires, considering the evidence I provided demonstrating the need for repair or replacement. \r\nDora Martha Limon"