Broken, Rotten, Missing Products and Lack of Customer Service Sam's Club used to have exceptional customer service and the quality of their products were good (not great, but good). Lately, though, every time I purchase fresh produce it is rotten or moldy. Their customer service has also declined. I have returned items that were broken, bad or reported missing items for curb side pick-up, and because of this they have reported me as a high volume returns member. I am reporting them as a high volume poor product seller. What on earth is going on with Sam's Club as of recent? When did they stop appreciating their members? I will be changing my membership, regretfully. I used to love being a Sam's Club customer. Now, though, those sentiments are in the past.