If there was a 0, i would give a 0. I am a new Sam's club customer and this is my second order. I ordered 10 items from the Evanston Club and the only delivery time was a 6p,-8pm slot. The club closes at 8pm. I got my order at 7:42pm. Surprise! I was missing an item. When i called the Evanston club, the phone was left to ring for several minutes. Finally when staff answered, he kept wanting me to repeat my order number so time would closer to 8pm. Then he said he couldn't issue me a refund and he had to transfer me to curbside pickup. Of course nobody was going to answer at 7:58pm. They don't care about customers. Whatever you're saving isn't worth the hassle and bad customer service. AVOID!!!!