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Anonymous
Do not use this company. Our experience with Saxton 4x4 was deeply disappointing, stressful, and costly. We were sold a vehicle that had been misrepresented in multiple serious ways, including: The advertised mileage was over 25,000 miles lower than the actual mileage on collection — a “typo” they claimed, even though the exact figure matched the last recorded service and appeared consistently across all adverts and paperwork. We were told the car had a full service history – it had not been serviced for over two years. The vehicle had mechanical faults identified within days, including leaking front shocks and steering issues, confirmed by both an independent garage and a main dealer. We were given inaccurate finance details, charged for extras without clarity, and were misled about pre-sale work that turned out to be over £1,000 — only disclosed after the deal was underway. Staff denied previous agreed figures, and post-sale communication was poor and dismissive. We ultimately returned the vehicle and exercised our right to a full refund under the Consumer Rights Act. The process of returning the vehicle was itself distressing: despite confirming our return visit in writing, no one at the dealership knew we were coming. The staff we had requested not to deal with approached us anyway, and one of us was reduced to tears in their showroom — not something that should ever happen when simply returning a mis-sold car. The company were not even prepared to reimburse us for out of pocket expenses such as the cost of our 4 hour round trip to the dealership or taxi to another dealership when we left with no means of transport. We’re reporting Saxton 4x4 to Trading Standards and The Motor Ombudsman, consumers deserve better than this. There are many reputable dealerships out there. This was not one of them.
2 weeks ago
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Saxton 4x4 has a 4.6 average rating from 600 reviews