Saxton 4x4 Reviews

Name: Saxton 4x4
Address: WestwayChelmsfordCM1 3BH, Chelmsford
Rating: 4.53

4.5 Rating 604 Reviews

89 %

of reviewers recommend Saxton 4x4

Company Reviews

Questions

Metrics

4.5

Based on 604 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01245351234

Email:

m.poole@saxton4x4.co.uk

Location:

WestwayChelmsfordCM1 3BH
Chelmsford
CM1 3BH

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Saxton 4x4 1 star review on 11th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We cannot thank you enough! Outstanding customer service and attention to detail through out the whole buying process. Would highly recommend using Saxton’s and especially Elliot Bruce who has certainly gone above and beyond.”

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Posted 4 years ago

Hi Jordan! Thank you for your lovely review! Your kind comments will be passed on to Elliot. Kind regards Saxton 4x4

Posted 4 years ago

“From my very first contact with their team, I was met with professionalism, empathy, and genuine care. They took the time to truly understand my concerns, responded with impressive speed, and provided clear, thoughtful direction every step of the way. What stood out most was their commitment to delivering solutions tailored specifically to my needs — not just quick fixes. Their expertise, patience, and consistency transformed what began as a stressful situation into one filled with reassurance and trust.”

Saxton 4x4 1 star review on 30th October 2025

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Posted 1 week ago

“Thank you”

Saxton 4x4 2 star review on 16th October 2025

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Posted 3 weeks ago

“"With deep gratitude to Mrs. Doris Ashley,”

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Posted 1 month ago

“From Panic to Relief — Alpha Recovery Handled Everything!”

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Posted 2 months ago

“Email: sophiamaddison270–@gmail.com”

Saxton 4x4 1 star review on 3rd August 2025

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Posted 3 months ago

“Do not use this company. Our experience with Saxton 4x4 was deeply disappointing, stressful, and costly. We were sold a vehicle that had been misrepresented in multiple serious ways, including: The advertised mileage was over 25,000 miles lower than the actual mileage on collection — a “typo” they claimed, even though the exact figure matched the last recorded service and appeared consistently across all adverts and paperwork. We were told the car had a full service history – it had not been serviced for over two years. The vehicle had mechanical faults identified within days, including leaking front shocks and steering issues, confirmed by both an independent garage and a main dealer. We were given inaccurate finance details, charged for extras without clarity, and were misled about pre-sale work that turned out to be over £1,000 — only disclosed after the deal was underway. Staff denied previous agreed figures, and post-sale communication was poor and dismissive. We ultimately returned the vehicle and exercised our right to a full refund under the Consumer Rights Act. The process of returning the vehicle was itself distressing: despite confirming our return visit in writing, no one at the dealership knew we were coming. The staff we had requested not to deal with approached us anyway, and one of us was reduced to tears in their showroom — not something that should ever happen when simply returning a mis-sold car. The company were not even prepared to reimburse us for out of pocket expenses such as the cost of our 4 hour round trip to the dealership or taxi to another dealership when we left with no means of transport. We’re reporting Saxton 4x4 to Trading Standards and The Motor Ombudsman, consumers deserve better than this. There are many reputable dealerships out there. This was not one of them.”

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Posted 3 months ago

“Great service from Sunny; his knowledge and understanding were greatly appreciated.”

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Posted 4 months ago

“Amazing service from Cali today, thanks!”

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Posted 7 months ago

“Sunny was fantastic when I purchased my car over the weekend, he made the process easy and efficient. I would highly recommend Sunny at Saxon!”

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Posted 7 months ago

“I cannot recommend Brett enough! From the moment I walked in, he made the entire car-buying process smooth, stress-free, and even enjoyable. He listened to exactly what I was looking for, provided honest and insightful recommendations, and never once pressured me into making a decision. His knowledge of the vehicles, financing options, and overall industry was truly impressive. He went above and beyond to ensure I got the best deal possible, and I couldn't be more thrilled with my new car! Thanks Brett!!”

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Posted 8 months ago

“My dream car turned into a nightmare, and I have Saxton 4x4 to thank for that—along with Ross Chalis and Carl Murphy. They are completely careless. Before buying, they answer your calls and emails promptly, treating you with respect—it feels like a dream. But the moment you have a problem, they disappear. I bought a G63 for £140,000 on August 29th. By September 5th, I noticed that when changing gears, my car was shaking. After insisting, Saxton finally took it to their authorized Mercedes garage—but not an AMG specialist. At first, they claimed it was just a battery issue. But after I pushed them to investigate properly (because I don’t think they even used a computer to diagnose it), they said a rodent might have caused damage to the gearbox. At this point, I was still within the three-month warranty. However, when I tried to extend it, the management held a meeting and decided not to allow me to do so. So, I took the car myself to an AMG specialist. After three weeks of in-depth investigation and sending the analysis to Germany, they confirmed that the rodent issue had nothing to do with the gearbox failure. Meaning, I now have to pay for the repairs myself. I have started the process to reject the car. Please avoid Saxton 4x4—once they have your payment, you’re out of their system. This experience has left me feeling depressed and deeply disappointed.”

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Posted 9 months ago

“Very disappointing and unacceptable experience. I would never recommend this place to anyone. My car was initially valued at one price for a part exchange, but on the day I went to pick up my new car and drop off my old one, things changed drastically just two hours before. 1. They told me my MOT needed at least three months to be valid and demanded a £500 deposit until a new MOT was done the next day. 2. They also required another £500 deposit until my logbook arrived. 3. On top of this, they claimed a few thousand miles difference on my car’s mileage and reduced the agreed price by £700. After heated discussions, they dropped the price again by £500 at the last minute, right as the paperwork was being finalized. This felt intentional, as they knew we liked the new car and had come prepared to complete the deal. I went in with a happy mindset, excited to buy a new car, but they ruined my mood and left me feeling cheated. If my bank loan hadn’t already gone through, I would have canceled the purchase on the spot. This kind of behavior is shocking from such a large company, and it’s clear they use underhanded tactics to make money off customers. I left with my new car feeling upset and disappointed. The sales manager, Ali Charmi, is the worst. Don’t trust him. He talks nicely and comes across as professional, but he’s actually very corrupt, trying to take money in dishonest ways. After my bad experience, I asked around and found that many people mentioned his name as well. Be very careful with this guy. God sees everything, and I believe they’ll regret treating customers this way one day. Date of experience: 04 December 2024”

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Posted 10 months ago

“Avoid this dealer if you can Avoid this dealer if you can! I showed interest on a car on a Saturday. They convinced me to pay a 1000 pound deposit despite me making clear that I needed to be sure I could insure the car properly. The car was also missing a key. I cancelled my interest on a Monday after telling them on the Sunday that the car was not insurable. They refused to give me my deposit back claiming they had carried works on the car (coating) which clearly never happened on a Sunday! Please avoid and go to a proper approved Land Rover retailer!”

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Posted 11 months ago

“AVOID! I called to see if I could come and view a Range Rover I told Heather I just wanted to come and have a look at a few they had on the website. I was told by Heather I needed to pay a £500 reservation fee, I said i just wanted to come and have a look but Heather said they could not guarantee a viewing if i did not pay. I reluctantly paid the £500. The car was a state and I told them I was not going to go ahead and was assured by the manager Ali that I would receive my reservation fee back within 3-5 working days they asked for my long card number and address details for the refund which I found strange as the payment could have been made by bank transfer. It has now been 3 weeks and I still have not had my money back! This is £500 to view a car that I didn’t want to pay in the first place that I still do not have it back. My calls are now being ignored and I am told they will call me back but never get a call back. They are crooks they will make you send them money that they know they are not going to give back! AVOID AT ALL COSTS THE CARS ARE AWFUL AND THEY STEAL YOUR MONEY!”

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Posted 1 year ago

“Firstly, I should state that I put up this review six months ago. The manager of Saxton 4x4 phoned me and asked me to remove it "while they sorted the issue". Pretty sure that's illegal. If not then it's unethical. I agreed though as I'm always keen to give someone a chance to fix a problem. However, they have failed to uphold their end of the bargain. I purchased a Porshe Macan in July 2024. I felt I'd overpaid a little but the car was clean and in excellent condition. The salesman assured me it had a full service history and waved away further questions saying he'd send me the service book which "had been mislaid". I did a part-exchange with a vehicle which I'd meticulously taken to an Audi garage to preserve the history so it was something I brought up several times. Fast forward a few months. There's no sign of my service book. I wrote 4 emails to Saxton 4x4 and phoned them twice. Each time I was told someone would phone back in 24 hours. They never did. The vehicle then experienced an Adblue leak. I took it to a Porshe garage who told me that: a) This should have been easily spotted if it had been serviced before I'd bought the vehicle (as claimed by Saxton). b) There was no record of the vehicle having ever had a service in the Porshe network. So I was lied to about this car having a full service record. It does not. It also didn't have a satisfactory service (if one at all) when it was sold. Saxton 4x4 have since been unable to provide ANY documentation showing the vehicle has ever had a service - even in their garage when I bought it from them. In short: If you are looking for a car that's been cleaned and don't really care about it's road-worthiness or history then they do a great job. However, if you want a vehicle that has been serviced professionally, honesty about a service record and any form of post-sales customer service then you should absolutely avoid this company.”

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Posted 1 year ago

“I am writing to express my utter frustration and dissatisfaction with the shocking service I have received regarding the vehicle I intended to purchase from your dealership. After placing a deposit on a car, I traveled to collect it, only to discover that the car was damaged. The vehicle was absolutely not in a condition suitable for collection, and I rightfully refused to accept it in such a state. Since then, 20 days have passed, and despite repeated attempts to resolve this, I have been left with no alternative vehicle or acceptable solution. Even more outrageously, my deposit still has not been returned, despite the clear fault lying with Saxton 4x4 for presenting a damaged car. I have now made four separate trips from London, wasting considerable time, effort, and money on fuel, only to be treated with an appalling lack of professionalism. During this ordeal, I have had the misfortune of dealing with your manager, Ali, who has shown a complete disregard for customer service. Not only did he fail to resolve the situation, but he also had the audacity to suggest that the damage to the car was somehow my fault, a claim which is both insulting and entirely untrue. As someone who has purchased five cars from various dealerships in the past, I can confidently say that I have never encountered such poor treatment and incompetence. This entire experience has been nothing short of a nightmare.”

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Posted 1 year ago

“Thank you James H, fantastic service from viewing the car to collection of the car. Made Katie’s 2nd car purchase a happy one, one happy customer!”

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Posted 1 year ago

“Struggling to give even a 1 star review. Very poor before, during and after purchasing a car. If it wasn't the car I wanted we would have gone elsewhere. Before: several calls from different people confirming when we were planning a visit, neither had the information we had previously given. Ok not too bad. However when turning up on the day only an hour early we left after 3 and half hours with only 20 mins interaction during that time. Have a look at the car, change the offer on my trade in several times and sign some papers. Agree to return a week later on the following Sunday to collect the car providing everything agreed. No call received to say finance accepted yet email received to sign paperwork. Had to make a call to check this was genuine. This paperwork was wrong. 3 phonecalls later received replacement paperwork. Every time I rang with a query the call ended with see you Friday and see you Saturday 'no we will be there on Sunday' Arrived Sunday. Signed paperwork, car signed over, there's your keys. Really? No let's look over, are you happy, any questions? Told you'll receive a call or email on Monday regarding the Service and MOT paperwork and will find out where the 2nd key is. I called about 8 times from Tuesday onwards as no calls were made to myself during the week each time saying to not call my husband as he works nights, call my number its my car. My husband had some missed calls, I've not had any. Still outstanding the details for the service, MOT and my spare key. I've given up ringing!!! Date of experience: 14 July”

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Posted 1 year ago

“I’m calling them to get refund 3 times a day more then 1 Week!!! Still waiting for call back!!! Only to get refund set up!!!! Customer service is 0”

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Posted 1 year ago

“Where do I start I come to the showroom looking for a new car and not only waited 1.5 hours for my appointment salesman but then the car was not ready to view still have not had my deposit back. Avoid avoid avoid….”

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Posted 1 year ago

Saxton 4x4 is rated 4.5 based on 604 reviews