Saxton 4x4 Reviews

Name: Saxton 4x4
Address: WestwayChelmsfordCM1 3BH, Chelmsford
Rating: 4.51

4.5 Rating 609 Reviews

88 %

of reviewers recommend Saxton 4x4

Company Reviews

Questions

Metrics

4.5

Based on 609 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01245351234

Email:

m.poole@saxton4x4.co.uk

Location:

WestwayChelmsfordCM1 3BH
Chelmsford
CM1 3BH

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Saxton 4x4 1 star review on 11th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am writing to express my utter frustration and dissatisfaction with the shocking service I have received regarding the vehicle I intended to purchase from your dealership. After placing a deposit on a car, I traveled to collect it, only to discover that the car was damaged. The vehicle was absolutely not in a condition suitable for collection, and I rightfully refused to accept it in such a state. Since then, 20 days have passed, and despite repeated attempts to resolve this, I have been left with no alternative vehicle or acceptable solution. Even more outrageously, my deposit still has not been returned, despite the clear fault lying with Saxton 4x4 for presenting a damaged car. I have now made four separate trips from London, wasting considerable time, effort, and money on fuel, only to be treated with an appalling lack of professionalism. During this ordeal, I have had the misfortune of dealing with your manager, Ali, who has shown a complete disregard for customer service. Not only did he fail to resolve the situation, but he also had the audacity to suggest that the damage to the car was somehow my fault, a claim which is both insulting and entirely untrue. As someone who has purchased five cars from various dealerships in the past, I can confidently say that I have never encountered such poor treatment and incompetence. This entire experience has been nothing short of a nightmare.”

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Posted 1 year ago

“Thank you James H, fantastic service from viewing the car to collection of the car. Made Katie’s 2nd car purchase a happy one, one happy customer!”

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Posted 1 year ago

“Struggling to give even a 1 star review. Very poor before, during and after purchasing a car. If it wasn't the car I wanted we would have gone elsewhere. Before: several calls from different people confirming when we were planning a visit, neither had the information we had previously given. Ok not too bad. However when turning up on the day only an hour early we left after 3 and half hours with only 20 mins interaction during that time. Have a look at the car, change the offer on my trade in several times and sign some papers. Agree to return a week later on the following Sunday to collect the car providing everything agreed. No call received to say finance accepted yet email received to sign paperwork. Had to make a call to check this was genuine. This paperwork was wrong. 3 phonecalls later received replacement paperwork. Every time I rang with a query the call ended with see you Friday and see you Saturday 'no we will be there on Sunday' Arrived Sunday. Signed paperwork, car signed over, there's your keys. Really? No let's look over, are you happy, any questions? Told you'll receive a call or email on Monday regarding the Service and MOT paperwork and will find out where the 2nd key is. I called about 8 times from Tuesday onwards as no calls were made to myself during the week each time saying to not call my husband as he works nights, call my number its my car. My husband had some missed calls, I've not had any. Still outstanding the details for the service, MOT and my spare key. I've given up ringing!!! Date of experience: 14 July”

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Posted 1 year ago

“I’m calling them to get refund 3 times a day more then 1 Week!!! Still waiting for call back!!! Only to get refund set up!!!! Customer service is 0”

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Posted 1 year ago

“Where do I start I come to the showroom looking for a new car and not only waited 1.5 hours for my appointment salesman but then the car was not ready to view still have not had my deposit back. Avoid avoid avoid….”

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Posted 1 year ago

“Outstanding service as always from Sam, Tarik and Jenna. Quick and efficient. Thank you for the VIP treatment”

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Posted 1 year ago

“Darren and Fahan were great in organising test drives for me for three vehicles at short notice this busy bank holiday weekend. Although we did not agree to a mutually agreeable price, Darren’s customer service was of the most highest standard. Thank you Guys”

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Posted 1 year ago

“Tom was a total pleasure to deal with You have been fantastic… very supportive… not the usual car sales type.. quite refreshing. Thank you for your support today hugely appreciated. Thanks again.”

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Posted 1 year ago

“Collected our car today very happy with the service given by Tom all questions were answered and nothing was too much trouble.”

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Posted 1 year ago

“Long story but short version is they charged me for a ceramic coating and didn't apply it properly. Had car 4 weeks and still not resolved. Requested refund and nothing yet. Now having to start a claim with the small claims court.”

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Posted 1 year ago

“Drove for 8 hours straight to the dealership and met Brett Robert’s - he could not have been any more helpful, he assured us he would look after us which he did- we have had the car for a month now and we are extremely satisfied- the missus has shocked me by saying we will definitely be back there, and I have already recommended Saxton to family and friends which is something I very rarely do as people have their own tastes - I would also say it is definitely a no pressure sales environment & the choice & quality of cars on show is worth a visit on it’s own, thanks to Brett Luke & Brittany for your assistance Date of experience: 22 February 2024”

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Posted 1 year ago

“Purchased a defender RK70DYU £50500 with a defective passenger front headlight. On day of collecting Saxton 4x4 informed me they had swapped the light with another defender they had in stock!! After telling me an new one would be fitted? I refuse to complete the sale and end contact by phone from sales person Charley and called a Wanker for cocking!! Keep a lookout for the telephone conversation on YouTube??”

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Posted 2 years ago

“Bought a Jaguar F Pace from Saxton 4x4 mid October faced major issues straight away, sent it for repairs for three weeks, got it back in the same condition. Saxton 4x4 is unresponsive to complaints. Discouraged potential buyers from considering them due to poor customer support and unresolved issues. An absolute nightmare!”

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Posted 2 years ago

“Thank you Tom, great service. Nothing was too much trouble, the whole process was made very easy. 10/10.”

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Posted 2 years ago

“I come down to collect my new car today Tom and Britney were great very easy process indeed.”

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Posted 2 years ago

“A huge thanks to Matt Pacey at Saxton 4 x 4 for looking after me. He really went above and beyond. Great service, informative product awareness, professional approach and superb attention to detail. Matt would be a real asset to any employer.”

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Posted 2 years ago

“Superb Service throughout, from the reception staff to the one to one service provided by the salesman who dealt with me, (Charles Wheeler) the service is 2nd to none, (Charles's is a credit to your company) this is my 3rd purchase from Saxton and I wont be going anywhere else to purchase my next vehicle.”

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Posted 2 years ago

“From the start of the process - sales with Ellie Johnson and then with administration with Jenna. Very happy with the service”

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Posted 2 years ago

“A very professional company supplying an outstanding buying experience. Joe and the team are amazing and very very good at what they do which is to match potential buyers with very special motor vehicles. Thanks guys you come with a 100% recommendation.”

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Posted 2 years ago

“Excellent customer service received from Charles and Jenna today. Very welcoming and friendly from the get go. Professional and very helpful.”

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Posted 2 years ago

Saxton 4x4 is rated 4.5 based on 609 reviews