Do not buy from Saxton 4x4! Where to start? Firstly, I wish I could give zero stars! Bought a Volvo XC90 from Saxton. The sales process was very frustrating. It took a week for the car to be prepared for collection and on arrival, not all of the paperwork was available (vehicle checks, log book etc). Saxton said they would forward it all on. Drove the car away and immediately noticed problems with a faulty wing mirror and electrics. Called them straight away to report the issues and 4 months on, we're still waiting for everything to be resolved with the car. Their promise to post me the log book (which had disappeared from when I first viewed the car) plus the correct car mats and a missing part for the in-car entertainment have never materialised. Once the sale is made, Saxton lose all interest. Customer care is non existent and Sales/Service/Management don't reply to emails or phone calls. In desperation I emailed the Directors and they didn't bother to reply either! The warranty supplied is worthless (read the small print and it covers hardly anything) and Saxton are not truthful. Lost paperwork, missing car checks, claims to have serviced the car which when I pushed for proof, turned out to be false. They hadn't serviced the car. The whole experience was unpleasant and stressful. When trying to get the faults repaired, and only after threatening to reject the car under consumer rights, Saxton asked me to take the car to a local garage to fix it (from the approved warranty list) and they would pay. £25 in lost cab fees and a day off work later, and the garage said they weren't skilled enough to deal with it and it would have to go to Volvo. More unanswered calls followed until finally, they agreed to pay Volvo to fix the car. They also promised that Volvo would supply me with the missing car parts at Saxton's cost. When I went to collect the car, Volvo informed me that Saxton had revoked the parts agreement and asked Volvo to tell me that they would be sending me the missing log book, car mats and entertainment part themselves. I'm still waiting and nobody at Saxton's returns my calls or emails. They are not a premium dealership. They are a quick turnover, dodgy outfit that happens to sell premium cars. There's a big difference. If you're lucky enough to buy a car from them that is fault free you may be OK, but if you need any after sales help be prepared to look up your legal customer rights and to settle in for a long battle. I wouldn't recommend them to anyone. If you search the reviews, you'll see a clear pattern with their failure to fix problems. I just wished I'd paid more attention to them and that I'd never bought from Saxton. I'm still waiting for my missing items. I've tried to contact them again today and have been told that the person who was dealing with the issues has left. Through my dealings with them over the last 4 months, the 3 staff members who I've managed to get a response from have left! I'll update my review if the issues are resolved.