I ordered some handle bar tape through E Bay - the postage took a long time but that I believe was down to E Bay. I contacted Scotby Cycles about the delay and their response was immediate, professional and informative leaving me confident in the customer care service. However, when I received the oder I found that it was not as described, the tape was not supplied with cork/wood bar ends but with plastic ones this is as much the fault of Brooks as Scotby cycles as the Brooks box describes the end plugs as natural cork and wood. I used the tape and fashioned some plugs from champagne corks BUT is was not at all happy as the product sold to me had been misrepresented. Consequently my trust has been diminished and I will not eagerly return to shop there