Ollie
Ordered an Assos Cycling jacket around the middle of January. Order shipped with Royal Mail. Initial delivery failed on 2 occasions; which was frustrating but, understandable not Scotby’s fault. However, the third delivery that was attempted was scanned by Royal Mail as signed for and delivered - despite me receiving a card through my door advising that delivery had been unsuccessful and that I need to either rearrange delivery or collect the parcel from my local depot. I brought this to Scotby’s attention, who were quick to blame Royal Mail for their mistake. However, since then, no solution has been reached. Simon, from their customer care team, has been waiting for a callback from Royal Mail for a number of days but has not offered any actual solution that leaves me with either a jacket or a refund. So far, I’m not hopeful I’ll receive either and Scotby’s Cycles will keep my money and continue to blame Royal Mail - whilst leaving their customer unsatisfied and overall really disappointed. One of the downsides of using such a small retailer. It’s a shame that their customer service doesn’t match larger companies in instances such as this. An update to my previous review: RM Have concluded their investigation and confirm the delivery of my order - despite it not being with me. Simon from Scotby seemed delighted to tell me there was 'nothing more he could do' and that it was now up to me to contact RM to claim for their mistake, claiming it's 'Always how they've done business' TLDR: Ordered from Scotby. Item never delivered. Poor customer service and I'm ultimately left £215 out of pocket and with no jacket. I wouldn't trust this company again and would recommend to stay away when ordering online and shop elsewhere.
2 years ago
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Scotby Cycles has a 4.92 average rating from 2,562 reviews

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Alice, Customer Support

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