Bad enough service, but when you write to customer services it is even worse, four months to get any kind if response or apology, even the CEO is no better, an offer of £25 goodwill gesture is not what was needed, and understanding and genuine apology rather then excuses would have been far more welcomed. Booked seats, but carriage was closed, no seats, eventually was given a seat by a kind lady, only to be told to move trains to another platform, so lost it again! Unsafe definitely, packed like animals, (they get more space by law) no ability to see toilets let alone get to them, Scotrail should have paid me to suffer what I had to with them, and no one cares at Scotrail, £250 would not cover the pain suffered using what no one could ever call any kind of service.