This company is NOT manufacturing anything at all. The customer service is AWFUL. They are an absolute SCAM. We ve ordered a Sliding gate worth £1700 middle of August. 3-4 weeks lead time they said (next day on their website). On september 15, marked as despatched. Call them for the following 3 days telling us it has been despatched and will be delivered next day. After 3 days, call TNT Directly and they never collected the parcel. Call them they said “we ve made a mistake, our apologies, we ve got the composite infills but missing the gate frame.” So for 3 days we called them they confirmed it was despatched but we had to find out ourselves they be made a “mistake”. Then call them on 1st week of October they said “we will have the frame next week will be delivered the following week” We call the following week “sorry it’s not ready we have the frame but not the infill”???? A joke! Now 25 of October, call them (because they never do) we’ve got everything ready it getting packed and will be delivered in the next few days. Following week after nothing turned up “sorry we just realised that we are missing the frame and the trellis, it will be another 3-4 weeks” We request to cancel the order, no response. We called them, they cut the line.. This company should be reported and shut down. They may deliver few things to some lucky customers when they received their cargo from China but if you re unlucky and order the wrong product (in our case sliding gates) you’re going towards an absolute nightmare. I WILL ADVISE ANYONE TO FIND ANOTHER COMPANY AS YOU MAY EXPERIENCE ONE OF THE WORST BUYING EXPERIENCE OF YOUR LIFE WITH THIS PEOPLE. My review is 100% genuine, I know it’s sounds absolutely insane but it’s true. I’ve got all emails to prove my says.
3 months ago
Read Reviews has a 1.75 average rating from 16 reviews

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