I ordered two screens with next day delivery. They didn't arrive on the Friday or the next week. I was extremely disappointed as they look lovely. The tracking code with the courier was wrong,eventually I was given the correct code and it looked like they had held on to the screens for a week. So I went to an online chat with the courier. It turns out they had only received notification the screens were going to them. I sent numerous emails to S.W.E and, in the beginning, I received friendly emails back. When I emailed to tell them the screens were not with the courier and I wanted to cancel my order I still received emails that didn't really address the problem. Luckily I paid using PayPal and took it straight to the resolution centre. Suddenly I received an email from the head of customer services - which I ignored one, because it was probably another delaying tactic and two, because I'd handed the case over to PayPal. I will in the future use a credit card or PayPal as it seems they tend to ignore the customer and only respond to bigger companies.