My story is the same as everyone else. My order was in stock but as soon as I paid they said it wasnt in stock and I would have to wait 4 weeks. The following month I received an email to say my order had been dispatched. I tried to follow the tracking details but the number wasn't recognised. I emailed SWE several times but no reply so I phoned the courier who said they did not know anything about my order but would look into it. A few hours later the courier phoned to say my order was damaged and had to be returned to SWE. After ignoring several emails from me SWE eventually replied saying it would be another month to wait. They then emailed me to say they were delighted my order had been delivered! It hadn't. After several more emails, which were mostly ignored, they eventually agreed to refund me once senior management had approved it. 2 months on I am still waiting for my refund and they do not reply to my emails or answer the phone. I have never left a bad review in my life but Screen With Envy need to be named and shamed for the absolute con artists they are. My bank is trying to get my refund now. They need to be struck off. I don't know how the founder, Sophie Birkett, can sleep at night. Watchdog will be on to them next. Watch this space!