Here’s my story so far! I ordered 6 screens and 7 posts on 6th June, an order totalling over £1700! With the promised next day delivery I expected my order by 8th. I got a dispatch notice and tracking number on 7th. A few days after this date had passed, I still hadn’t received my screens and the tracking number didn’t work so I contacted them by email, they replied saying the courier must have lost my order and they will contact them. I chased them again and was told by somebody else that my order hadn’t in fact been dispatched because the screens I chose were out of stock. They said if I chose an alternative my screens would be with me the next day. So I replied saying I’d swap from MOUCHARABIYA to VERDURE. I didn’t hear back, so chased again and received another tracking number with delivery due on 18th. The tracking number just lead to PDX website, so I contacted them and they said they’d had several similar phone calls regarding screen with envy, it appears they are booking in the courier and then cancelling, so we get a tracking number but nothing moves on the tracking as there are no goods for PDX to collect. Just another delay tactic. I was then promised a full refund by 5pm on Monday, of course it never arrived. I then had a message yesterday to say I can’t be refunded as the courier has lost the item. It’s truly laughable. I have been watching them closely and notice they challenge trust pilot reviews and have them removed to buy time, they delete all negative comments on social media and block anyone who leaves a bad comment. They are still running huge advertising campaigns and promising next day delivery. I’m so outraged with them that I have collected everything together, sent the information to my bank to claim a chargeback. I will also be reporting them to visa & MasterCard fraud departments and shopify merchant fraud. I have logged a report to watchdog online and will be doing the same with citizens advice consumer fraud department as well as reporting their tactics to trust pilot & Facebook and Instagram advertising as a scam. I have also started to message potential customers that I see post on their social media to warn them. This may seem extreme to some, but I am £1700 out of pocket and am sick of their blatant lies & sneaky underhand tactics. I am also angry that they are still taking people’s money even now, knowing full well the order will not be fulfilled. I am sure if enough people report them to the right people this company can be stopped in their tracks. As for trust pilot reviews, the manager has been messaging old customers with a sob story to get the invited good reviews! Just go to detailed overview and look at the organic reviews for the real true picture. Please also see Facebook group screen with envy real reviews to see lots of others bad experiences. Also check out their account son companys house, CCJ’s etc. The company is being run into the ground.