I ordered a sample pack and then chose the trellis screens based on the samples. What arrived was a totally different colour. I showed them a photo and they said they would go to warehouse to pick screens nearer the sample colour. They did say it can vary in shade and this is in their terms and conditions. This I feel is very sneaky when all images show darker grey but sample is off white grey. They then backtracked and refused to replace. I had thrown packaging away, expecting new ones to arrive. They then refused to accept return without the packaging. Customer service is terrible. They do reply but with repetitive stock replies. I was willing to accept a small refund but no. I have given up but want to make sure people are aware of the small print and what you see isn’t what you get. The link below shows the sample and the screen together. You decide if it’s just production shade variation or an entirely different product. Since found a much better company with fab reviews.