We have used Screen with Envy for two orders and, in both cases, the product was substandard and the customer service was not good. The slatted screens of one order were assembled slapdash and distorted and we eventually got those replaced, which is why I gave the company another chance. In the next order, slats were damaged inside the box, the box was intact from shipping so the company obviously has no quality control. In addition, the slat colours had two distinctly different shades within the same batch (we ordered one pack). Customer service keeps saying that they try to offer excellent quality while referring to their terms and conditions, which basically exonerate the company from providing a substandard product. All along the way, there wasn't even a single gesture of goodwill considering the hassle they caused. I will not be dealing with this supplier again.