Appalling! Cancelled order two weeks ago. Was informed that I would get a refund in 3-5 working days. When I called at the beginning of the (2nd) week, they had not even processed the refund. It's now two weeks on and they are still holding my money. They clear your account within seconds of placing the order, issue no invoice which I had to chase up. My experience ...the females answering the phones are really confrontational and challenging whereas the males seem to manage a courteous conversation and just get on with the business. Called them again today, message says call queue is 5 minutes, 30 minutes later message says leave name and phone number !! and end of phone call. Agree with previous 1 star reviews... appalling management of customer service. yet I still wait for my refund !