Absolutely disgusting customer service. Ordered my screen, no delivery. Chased and chased and chased via email, phone, Messenger. Either no reply at times and left hanging or when did reply, it was to fob me off with delays. Requested refund as clearly goods were never going to show up. More chasing, chasing, chasing, then ‘the refund manager is off sick’ (why they couldn’t have refunded before I don’t know). Now escalating to the Consumer Ombudsman as they still have money 2 months later and I still have no screen and no refund.
2 years ago
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