Stuart Toogood
I really wish I went with my gut and researched this company first. Had I done I would’ve never had ordered as it seems everyone had a few is currently experiencing the same issues we are. We ordered the trellis and large screen bundle (5 of each) and the first box appeared within a few days. It was ripped and the product slightly damaged but as I had two tracking codes I thought that’s the large screens, trellises are on their way. After a few more days nothing arrived so checked with the courier where the other box was; they told me they are waiting to collect it from screen with envy. Called screen with envy and you can’t get through - red flag - it’s just a voicemail, they never call you Sent an email and took over 3 more days and a second email to get a response telling me courier had the items and they would chase… found it all very weird. The next box arrived a few days later wet and damaged again. We opened the boxes to find 2 large screens in one and 3 large screens in the other… no trellises….and no tracking codes for any other parcels. Contacted customer services again and took 2 chases to get a response a week later asking for pictures of the tickets so make sure you keep photo proof of delivery tickets and the product themselves or they will say items are delivered and not their problem Next up they say they will chase the warehouse and will get new tracking codes… I’ve been waiting three weeks for this and the last comms I had was over a week ago telling me they are moving warehouse but they will send out Monday just gone… that’s never happened either and reading their comments on social they’ve been telling people they have been moving warehouse for the last month or so now so again this seems another excuse Really wish this company wasn’t here to scam people. They have a good product that people want but they can’t fulfil anything or offer any service, it’s hugely disappointing as I like thousands of others it seems would continue to buy their product but they can’t be trusted now and luckily we have chargeback requests to protect us as it seems I’ll have to use that now to get my money back rather than spend more with these guys. Use at your own risk here - it’s not worth the wasted time and stress trying to deal with them
5 months ago
Read Reviews has a 1.2 average rating from 510 reviews

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