They will hold payments, stop payments before you see the doctor or the day you have a surgery, and they will not pay you the 2/3rds they are supposed to. They do not answer emails or phone calls not matter rather it is you or your lawyer calling or emailing. They are rude, unprofessional, liars, unethical, break the federal and state workers compensation laws! Any company who uses them should be ashamed. This 3rd party processor is a complete joke and the government should shut them down! They should be held accountable for messing with people's lives!