Sedgwick Claims Management Services Reviews

Name: Sedgwick Claims Management Services
Rating: 1.08

1.1 Rating 837 Reviews

2 %

of reviewers recommend Sedgwick Claims Management Services

Company Reviews

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Metrics

1.1

Based on 837 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 4%
Accurate And Undamaged Orders	Greater than 46%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Sedgwick Claims Management Services 1 star review on 11th June 2025

Anonymous

Sedgwick Claims Management Services 1 star review on 25th January 2025

Anonymous

Anonymous // 01/01/2019

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“The absolute worst company I have ever dealt with. They do not make it easy for you. I have aging parents and my company has a policy that I can get up to 80 hours paid for the care of my parents. The paperwork is ridiculous. So many questions for the doctors to fill out. I submitted for start date of 5/19 as my dad was hospitalized. I had the hospital fill out the paperwork for continues care of my dad. The approval finally came in but start date of 6/3 . They only approved 2 hours per week of care for my dads appointments. I live an hour away. The approval pretty much only covers my drive time and then why only 2 hours per week???? The care requested was for intermittent, it was indicated could be up to 4 hours per day 5 days a week. When I contacted Sedgewick they told me I would need to have all paperwork completed again. This is just to much to deal with on top of the stress of my parents at the end of their lives. Way to go Sedgwick!!!! My sister lives in Oregon and had one form total to fill out and no obstacles. A few years prior I needed time off for my husbands surgery. They kept rejecting the paperwork from the doctor as not completed enough and kept denying it. I gave up after a while. They make it to hard for these doctors to fill out the forms appropriately, there is way to much paperwork and to many questions. I wouldnt even give this place one star , would give zero if that was option.”

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Posted 1 day ago

“This company is the biggest bait and switch. I rented a storage unit at a Public Storage facility in Douglasville, GA. They have a severe RAT problem. Rats got into the storage unit and destroyed over $17,000 worth of building materials. I read the brochure that was handed to me at the storage facility which stated that the coverage for vermin was a max of $2,500. I filed a claim and was told that I would receive $250. I went back and looked at the brochure and in fine print at the bottom it says "This is meant to serve as a general description only. For more details on the coverage, exclusions and requirements of the policy, please refer to the copy of the Certificate of Insurance." So I pull up the policy and it says a max of $250. This is a bait and switch if I have ever seen one.”

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Posted 3 days ago

“Horrible company. No communication unless you reach out to the supervisor and even then it’s minimal. Constant run around. I have had two adjusters stop working there and no communication at all that they have quit. I have had to call Sedgewick over and over to finally find out my so called adjuster who did nothing… quit… does anyone work here?!”

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Posted 4 days ago

“Thee worst of insurance companies. They play with people’s livelihood like it’s a sport! Melissa Cristobal and Shannon Gohr and just awful. Shannon does not meet deadlines and does not communicate as she should. Stop playing with people and respond to correspondence from attorneys and injured workers! Pay people what they are due and stop messing with people’s lives.”

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Posted 5 days ago

“Poor response time and very unprofessional”

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Posted 1 week ago

“Company is a joke! My case manager is never available and never returns calls. They always say they are missing paperwork. And you get the run around every time you call.”

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Posted 1 week ago

“This company gives insurance a bad name. I don't know how they can feel good about what they do. No returned calls, the adjuster Koy has never answered a call from me, this claim in now going on 5 months”

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Posted 1 week ago

“My son has been dealing with this company for a year this month. They don't return phone call, do not approve necessary procedures to correct the inquiry even when requested by the doctor. Sedgwi k does mot vwn respond to requests made by the lawyer. They continue to approve addictive pain medication rather than fix the problem. Frankly, I cannot believe Kroger would have such an unresponsive company providing service to their employees that have been hurt on the job.”

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Posted 1 week ago

“This company is the worst, they cut your money off when your on compensation with NO NOTICE. Sent messages and did not receive any answers at all. The worst.”

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Posted 1 week ago

“Member of "staff" lives near us tried to stop my elderly, poorly mother having her groceries delivered”

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Posted 2 weeks ago

“Very difficult to deal with, no phone calls are ever returned, the supervisors are horrible, they are rude and difficult to deal with, and the customer service is atrocious! I wish my company would chose a different company to work with.”

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Posted 2 weeks ago

“I was told that I was going to get a call by my supervisor. I have not received a call and have been calling constantly for no answer and not even the option to leave a voicemail. This service seems like a scam and the "employees" are just getting paid to do nothing.”

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Posted 2 weeks ago

“Terrible company. PolicyExpert outsource to these. Reported fault at 7am with no hot water. Confirmed it met all criteria and assured me someone would be in touch. Chased at 4pm and told no contractors available in Suffolk until Tuesday. No apology or explanation for complete lack of communication and told to ring policy expert back.”

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Posted 3 weeks ago

“it took over a year of me trying to process a claim for me to get my adjuster to make me do their job and after one year frustration, I decided to pay for the goods that were damaged under their care”

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Posted 3 weeks ago

“Still haven't been paid for my medical leave after over a month. No one will call me back or respond to messages.”

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Posted 3 weeks ago

“Wish I could make this 0 stars. Got hit by a Red Cross disaster relief van 2 months ago & this entire process has just been horrendous. I really couldn’t have picked a worse insurance company to have to deal with. I had to get my own insurance company involved even though I was parked & not even in the car at the time. I’m now paying for sedgwick’s utter neglect and lack of communication/customer service from multiple unanswered emails and voicemails. Avoid this company at all costs! Go through your own insurance & save yourself the headache.”

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Posted 3 weeks ago

“This company, Sedgwick, is terrible! My car was hit by a school bus and the claim is being serviced by them. I got a text indicating they'll be dealing with the claim via text. But you can't reply to that text. They also provided a phone number in the text. The number doesn't exist. A few weeks letter I get a letter in the mail with contact info. A month later they have still not reached out to even look at my car.”

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Posted 3 weeks ago

“6 months on and I’m still receiving the bill from the hospital for a work place injury. The case manager provided no support ever and didn’t even reply until her higher up was contacted and asked her to deal with the issue.”

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Posted 4 weeks ago

“I spoke to 3 reps today. The first one said they haven’t received the documents I sent via fax yesterday and told me to resend it. I said no, I paid 26 dollars to send those. When I said that I have the confirmation report, she said , wait a minute, “ yeah it’s here , all 12 pages”. Why deny when you haven’t even checked it yet. Second rep, hang up on me. Third rep, was very nice . When we talked about the documents that I sent, she said they only received one page and it’s not “ LEGIBLE”. I told her that the representative before her confirmed that y’all received all 12 pages. And now you’re saying you only received one page? And how can it be not legible when it’s typewritten in bold letters! On May 13, rep said they received the email of the restriction from the NP, and it came as 4 pages and it’s only half a page for all 4 pages. That’s also a lie, because the picture that my husband attached to the email is a full picture of the document. My is Sedgwick giving me a hard time ? I had a kidney transplant. If I go back to work on an untimely manner, and messed up my surgery, that would mean another another hospitalization, another out of pocket copay, and another missed days at work !! It will do more damage than waiting for the right time. Kidney transplant is once in a lifetime gift of life. This is not an ordinary removal of your gallbladder, appendix, or kidney stones. People wait for years and years to get a kidney. Once you have it, you take care of it . Added stress to me is when Sedgwick representatives lie to my face about not getting the documents needed so I can heal completely. Please tell your reps to have some sympathy and empathy for the employees or patients. I’m not playing with you all. My claims are legitimate and I hope you won’t get kidney failure so you won’t call Sedgwick and experience what I have experienced with y’all.”

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Posted 4 weeks ago

“After suffering a serious work injury i have been forced to spend more time pushing papers than recovering. The representatives seem over worked as they just cannot keep up to date on basic case information. It's delay after delay.”

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Posted 1 month ago

Sedgwick Claims Management Services is rated 1.1 based on 837 reviews