“This company is terrible when it comes to communication, receiving a check that's entitled to you, and they all have horrible attitudes. If you don't want to work at your job go get another one. This company sucks horribly and I will never use short term disability again it's coming off my check for sure especially while dealing with this company. It's a disgrace seriously”
“Very disappointing experience with Epic Coverage / Sedgwick.
After major ankle surgery, my doctor confirmed that I would likely be unable to ski for several years. I submitted medical documentation and filed an appeal exactly as instructed after my claim was denied.
Since March 2026, despite multiple follow-ups, I have received only automated responses repeating the same “30 business days” message with no actual update or indication that anyone reviewed the appeal.
What is most frustrating is not even the denial itself, but the complete lack of meaningful communication or customer service during a serious medical situation. Unfortunately, it feels that the company's priority is collecting customers’ money, while responsibility toward the customer is not.”
“HORRIBLE. I was rear-ended by an AT&T truck. The only policy listed in the police report is Sedgwick. IMPOSSIBLE to get someone in the phone. I had to seek legal assistance.”
“This company has the absolute weakest workforce. They can't seem to understand simple tasks and CONSTANTLY need to be told what procedures are taking place. They lost my wife's cancer treatment paperwork and they don't seem to know the difference between short term disability and intermittent FMLA is. They closed her FMLA paperwork while she was still well under treatment for cancer. It's sad to see such an unqualified company do business for Ascension”
“Sedgwick completely fails at handling paperwork. They don't care about the people they are supposed to be helping. Instead of doing their jobs, they force you to do all the heavy lifting and heavy paperwork yourself. Then, after you do all the work for them, they still manage to completely screw up the forms, dates, and documentation. It is an exhausting, unorganized mess.”
“They are not in the best interest for Walmarts employees. My doctor wrote a note for them and did they’re paperwork for an Intermittent LOA, I was diagnosed with a “serious condition requiring treatment and medication.” It got worse, and I have another note from the same doctor saying there was a change in my serious condition requiring me to miss more than originally planned. All documented and sent to Sedgwick. Not even requesting disability for it and I 100% qualify for it. Biggest mistake I made was doing intermittent instead of continuous. I didn’t want to cause my already short handed department to fall behind. My symptoms are physical, diahrra, nausea every morning, swelling in my groin and neck. A lot of prescription medications. Sedgwick didn’t care if I was dying or not. I’m lucky my store and management has basic common sense and can read doctors notes. I get it people try to miss work for all kinds of reasons. So now I have to make an appointment which will take weeks, to get the days I missed and have my doctor make another note to excuse those dates again. Fast forward to 5/8/2026. I contracted a viral infection, received treatment and had to quarantine for 3 days. Made a claim to protect my job, got denied with a doctors note. Wasn’t more than 3 days. So I’m being told one thing from Walmart and another from Sedgwick. I’m close to giving up at this point. I’m not asking for special treatment. Just fair treatment, why am I bothering my doctor with notes for work if they don’t mean anything. I’d rather not share my medical conditions with complete strangers who don’t have my best interest in mind. Walmarts only concern was for me to get healthy and I’m thankful for them.”
“They are not in the best interest for Walmarts employees. My doctor wrote a note for them and did they’re paperwork for an Intermittent LOA, I was diagnosed with a “serious condition requiring treatment and medication.” It got worse, and I have another note from the same doctor saying there was a change in my serious condition requiring me to miss more than originally planned. All documented and sent to Sedgwick. Not even requesting disability for it and I 100% qualify for it. Biggest mistake I made was doing intermittent instead of continuous. I didn’t want to cause my already short handed department to fall behind. My symptoms are physical, diahrra, nausea every morning, swelling in my groin and neck. A lot of prescription medications. Sedgwick didn’t care if I was dying or not. I’m lucky my store and management has basic common sense and can read doctors notes. I get it people try to miss work for all kinds of reasons. So now I have to make an appointment which will take weeks, to get the days I missed and have my doctor make another note to excuse those dates again. Fast forward to 5/8/2026. I contracted a viral infection, received treatment and had to quarantine for 3 days. Made a claim to protect my job, got denied with a doctors note. Wasn’t more than 3 days. So I’m being told one thing from Walmart and another from Sedgwick. I’m close to giving up at this point. I’m not asking for special treatment. Just fair treatment, why am I bothering my doctor with notes for work if they don’t mean anything. I’d rather not share my medical conditions with complete strangers who don’t have my best interest in mind. Walmarts only concern was for me to get healthy and I’m thankful for them.”
“Have not been paid in over a month despite being told all the paperwork is in. Absolutely no communication from the company. I have had to carry all the paperwork to the MD office since Sedgwick doesn’t seem to know how to fax anything. Also do not know where to find the fax the MDs office sends them. About to talk to an attorney about this situation.”
“I gotten injured (to my right shoulder) at my place of work on 4/18/2026 and when I filled out the claim process once I started getting treatment for said injury on 4/30/26 thru present so far, they denied the claim when it was an AT WORK INJURY and I am limited at certain roles at my place of work to do until the injury to my shoulder gets better. I should not have so many problems when it comes to work comp when I was really struggling to do my job during first the week and a half of the injury occuring til treatment was sought out. Plus, the person who handled my case was not that very friendly when I tried getting answers over the phone to understand why the claim got denied. In the email they sent me, the attached item basically had contradicting information on it so something seems sketchy on the whole claim denial, etc.”
““Very frustrating experience. I was out on leave for a month and experienced significant delays in receiving my disability payment. Communication was inconsistent—different representatives provided different information, and I was repeatedly told ‘it should be’ processed without any confirmed dates.
Even after being told my payment was reissued, I did not receive it, and no one could clearly confirm whether it had actually been sent. I had to involve my employer just to get escalation and basic answers.
This process created unnecessary stress during an already difficult time. There needs to be better communication, accountability, and faster resolution for employees who depend on these payments.””
“I have been calling every day about my situation. No one have call me back and Wesi market said: they don’t have nothing to do with the parking lots! I am so mad 😡 with company! I call Mirella everyday she don’t answer the phone I receive 5 different number and I email theme.”
“I've been trying to contact my examiner and her supervisor for two and a half weeks with no reply back at all Knowing that all of the material is time sensitive I attempted to be proactive and still end up in a bind due to the slow processing poor communication at absenteeism of the Sedgwick examiners for my short-term disability.”
“Absolutely terrible and horrendous experience. Adjusters avoid calls and close claims without any information. They are impossible to reach and I hope they get prosecuted by Fed for scamming customers.”
“Sedgwick could care less about the employee. Dignaosed with cancer ( surgery and radiation) and they would not approve my claim stating they needed surgery confirmation. My doctor signed dated and explained when my surgery was and everything and they did not accept that we had to fax in the surgery notes before they approved it by then all my bills were late but sedgwick expected me to continue to fax in paper after paper after paper which guess what costs money.”
“Kacie my claims adjuster sided with a lying Directv tech even though i have a photo of the unplugged ethernet cable from the main box saying don’t need it. I called him after he left and he said he didn’t do nothing to knock out our server solar. She denied the claim on the same day that I mailed her my evidence. This is a very bad way to treat a loyal Directv customer. I cc’d the executive office of Directv. I dislike liars and thieves. I won’t give up.”
“If I could get 0 stars I would.This company has been dragging their feet since Nov 6th. I have YET to get an answer on them replacing my daughter bedroom set from the water damage done by Home Depot. Ryan Leggins and the anyone trying to get a return call.... never return calls. He also never returns emails in a timely manner. Home Depot shoudlllld be ashamed that this is how their customers of being treated after when their installers do to people's homes. My kitchen and the basement bedroom below it were FLOODED after the installer did not install our dishwasher correctly. We will never buy another appliance from HD again. It is almost April and my daughter still does not have a bed! Here is the info he gives me that he never answers my calls and his CA#
Ryan Leggins | Liability Claims Representative
Sedgwick manages claims on behalf of The Home Depot, Inc.
CA license # 2549023
10 out 10 DO NOT RECOMMEND”
“I interacted with Brian Costa, MBA, AIC | Senior Professional Liability Claims Specialist regarding a claim with Carter’s. While I understand the points he was making, his manner was aggressive, accusatory, and unprofessional, which made the experience extremely upsetting.”
“Ended up having to get a lawyer just to get them to approve anything... Needed an MRI and wasn't unable to walk straight for several weeks and they took their time trying to approve anything... Lied to me over the phone on nine different occasions so I had to hire a lawyer. As soon as I got my lawyer hired and they started sending off all the emails and I threatened a lawsuit, they finally started working on my claim.
They will do anything and everything they can to not have to pay out a penny and to make sure that the company's as$ is covered but not you..
They purposely take a long time hoping that you'll get better before anything is approved that way they won't be liable for your work injury.
I can only hope that when their employees are injured, they have to use the same exact workman's comp people. That way they can see what it's like to have to wait weeks with debilitating conditions to be able to get any help.”
“IF you can talk to a human, you get the run around. Everything needs more info, more doctors visits, more documentation. In the mean time, no money, no way to get answers to a claim, everything takes 2-5 business days, but if you need to get paid they want everything yesterday. AVOID AT ALL POSSIBLE”
