Sedgwick Claims Management Services Reviews

Name: Sedgwick Claims Management Services
Rating: 1.07

1.1 Rating 951 Reviews

1 %

of reviewers recommend Sedgwick Claims Management Services

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1.1

Based on 951 reviews

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Communication Channels	Email, Telephone

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Sedgwick Claims Management Services 1 star review on 10th October 2025

Michele Kittredge

Sedgwick Claims Management Services 1 star review on 11th June 2025

Anonymous

Anonymous // 01/01/2019

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“Have not been paid in over a month despite being told all the paperwork is in. Absolutely no communication from the company. I have had to carry all the paperwork to the MD office since Sedgwick doesn’t seem to know how to fax anything. Also do not know where to find the fax the MDs office sends them. About to talk to an attorney about this situation.”

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Posted 1 day ago

“I gotten injured (to my right shoulder) at my place of work on 4/18/2026 and when I filled out the claim process once I started getting treatment for said injury on 4/30/26 thru present so far, they denied the claim when it was an AT WORK INJURY and I am limited at certain roles at my place of work to do until the injury to my shoulder gets better. I should not have so many problems when it comes to work comp when I was really struggling to do my job during first the week and a half of the injury occuring til treatment was sought out. Plus, the person who handled my case was not that very friendly when I tried getting answers over the phone to understand why the claim got denied. In the email they sent me, the attached item basically had contradicting information on it so something seems sketchy on the whole claim denial, etc.”

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Posted 1 day ago

““Very frustrating experience. I was out on leave for a month and experienced significant delays in receiving my disability payment. Communication was inconsistent—different representatives provided different information, and I was repeatedly told ‘it should be’ processed without any confirmed dates. Even after being told my payment was reissued, I did not receive it, and no one could clearly confirm whether it had actually been sent. I had to involve my employer just to get escalation and basic answers. This process created unnecessary stress during an already difficult time. There needs to be better communication, accountability, and faster resolution for employees who depend on these payments.””

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Posted 1 week ago

“I have been calling every day about my situation. No one have call me back and Wesi market said: they don’t have nothing to do with the parking lots! I am so mad 😡 with company! I call Mirella everyday she don’t answer the phone I receive 5 different number and I email theme.”

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Posted 2 weeks ago

“Lady named YOLONDA was very rude over the phone, and wouldn’t really listen nor let me talk .”

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Posted 3 weeks ago

“I've been trying to contact my examiner and her supervisor for two and a half weeks with no reply back at all Knowing that all of the material is time sensitive I attempted to be proactive and still end up in a bind due to the slow processing poor communication at absenteeism of the Sedgwick examiners for my short-term disability.”

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Posted 3 weeks ago

“Absolutely terrible and horrendous experience. Adjusters avoid calls and close claims without any information. They are impossible to reach and I hope they get prosecuted by Fed for scamming customers.”

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Posted 3 weeks ago

“Sedgwick could care less about the employee. Dignaosed with cancer ( surgery and radiation) and they would not approve my claim stating they needed surgery confirmation. My doctor signed dated and explained when my surgery was and everything and they did not accept that we had to fax in the surgery notes before they approved it by then all my bills were late but sedgwick expected me to continue to fax in paper after paper after paper which guess what costs money.”

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Posted 1 month ago

“Kacie my claims adjuster sided with a lying Directv tech even though i have a photo of the unplugged ethernet cable from the main box saying don’t need it. I called him after he left and he said he didn’t do nothing to knock out our server solar. She denied the claim on the same day that I mailed her my evidence. This is a very bad way to treat a loyal Directv customer. I cc’d the executive office of Directv. I dislike liars and thieves. I won’t give up.”

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Posted 1 month ago

“If I could get 0 stars I would.This company has been dragging their feet since Nov 6th. I have YET to get an answer on them replacing my daughter bedroom set from the water damage done by Home Depot. Ryan Leggins and the anyone trying to get a return call.... never return calls. He also never returns emails in a timely manner. Home Depot shoudlllld be ashamed that this is how their customers of being treated after when their installers do to people's homes. My kitchen and the basement bedroom below it were FLOODED after the installer did not install our dishwasher correctly. We will never buy another appliance from HD again. It is almost April and my daughter still does not have a bed! Here is the info he gives me that he never answers my calls and his CA# Ryan Leggins | Liability Claims Representative Sedgwick manages claims on behalf of The Home Depot, Inc. CA license # 2549023 10 out 10 DO NOT RECOMMEND”

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Posted 1 month ago

“I interacted with Brian Costa, MBA, AIC | Senior Professional Liability Claims Specialist regarding a claim with Carter’s. While I understand the points he was making, his manner was aggressive, accusatory, and unprofessional, which made the experience extremely upsetting.”

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Posted 1 month ago

“Ended up having to get a lawyer just to get them to approve anything... Needed an MRI and wasn't unable to walk straight for several weeks and they took their time trying to approve anything... Lied to me over the phone on nine different occasions so I had to hire a lawyer. As soon as I got my lawyer hired and they started sending off all the emails and I threatened a lawsuit, they finally started working on my claim. They will do anything and everything they can to not have to pay out a penny and to make sure that the company's as$ is covered but not you.. They purposely take a long time hoping that you'll get better before anything is approved that way they won't be liable for your work injury. I can only hope that when their employees are injured, they have to use the same exact workman's comp people. That way they can see what it's like to have to wait weeks with debilitating conditions to be able to get any help.”

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Posted 1 month ago

“IF you can talk to a human, you get the run around. Everything needs more info, more doctors visits, more documentation. In the mean time, no money, no way to get answers to a claim, everything takes 2-5 business days, but if you need to get paid they want everything yesterday. AVOID AT ALL POSSIBLE”

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Posted 1 month ago

“My experience with Sedgwick Claims Management Services was extremely frustrating and unnecessarily prolonged. Sedgwick acted as the third-party claims administrator for an insurance policy issued through Thimble Insurance (Verify Insurance Services LLC) after my brand-new vehicle was damaged while in the care of a business insured through that policy. The claim was filed in October 2025, and despite providing the requested documentation promptly, the process dragged on for several months. Throughout that time, communication was inconsistent and often nonexistent. Many emails and phone calls went unanswered, and I was repeatedly told that updates would be provided that never came. In many cases I had to initiate contact multiple times simply to receive a basic status update. The overall handling of the claim felt disorganized and extremely slow. Even after estimates were submitted, there were long periods without any meaningful communication or clear explanation of next steps. What should have been a straightforward property damage claim became a lengthy and exhausting process. In addition, only two days of rental vehicle coverage were approved even though my vehicle had to remain in the repair shop for approximately ten days, which created additional inconvenience. After months of delays and frustration, I ultimately accepted the payment offered simply to move forward and close the matter. While the claim was eventually paid, the amount of effort required on my part to obtain a resolution was unreasonable. A claims administrator should provide timely updates, clear communication, and consistent follow-through—none of which were present for most of this process. I strongly encourage Sedgwick to review and improve its claims communication and responsiveness so that future claimants do not have to go through a similarly prolonged and frustrating experience.”

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Posted 1 month ago

“Superb communication with reassuring tone I had never heard of Sedgwick until we experienced the misfortune of a frozen pipe bursting while we were away from home. The resulting flood caused extensive damage throughout the house and was an extremely upsetting and stressful situation for our family. When we contacted our home insurance company, Privilege Insurance, they passed our claim to Sedgwick, who I understand act as claims agents for many insurance companies. The very next morning, Michelle from Sedgwick — the secretary to the loss adjuster David — called us. She immediately understood how distressed we were and spoke with genuine empathy and reassurance. Her calm and understanding approach made a huge difference at a very difficult moment. She also informed us that John would visit the house the following day. True to their word, John travelled nearly 200 miles to our home in Ashford and arrived exactly at the time promised. He spent several hours carefully assessing the damage, taking photographs, and documenting everything thoroughly. Throughout the visit he was courteous, professional, and very friendly. From that point onward, Sedgwick essentially took over the enormous burden that follows a household disaster like this. Situations like ours require many different specialists — people to assess the damage, remove ruined items, dry the walls and floors, restore salvageable belongings, remove debris, and electricians to make wet electrical systems safe. Sedgwick coordinated all these different agencies in a very structured and organised manner so that each team arrived at the right time to carry out their work efficiently. What impressed us most was their excellent communication. Sedgwick kept us regularly informed by email about what was happening and what would happen next. They always provided the name, email address, and phone number of the agencies involved. In addition, every loss adjuster who contacted us shared their direct contact details and reassured us that we could reach them at any time if we had questions or concerns. This prompt communication and reassuring tone made a stressful situation far easier to cope with. I cannot praise John, Michelle, Jeannie, Paula, Joshua, and the rest of the Sedgwick team enough for their professionalism, dedication, and kindness. They have been outstanding and incredibly supportive throughout this difficult experience. Our house restoration is still ongoing. Sedgwick has already arranged for wall stripping to begin next week, and I understand that builders will then follow to start the rebuilding work. Based on the prompt, efficient, and friendly service we have received so far, I am confident they will continue to manage the process carefully and return our fully restored home to us in the coming months. Naturally, I would not wish a household disaster like this on anyone. However, if you ever find yourself facing such an unfortunate situation, I sincerely hope your insurance company appoints Sedgwick to manage your claim. If they do, you will be in very capable hands. In fact, when taking out household insurance, it may even be worth checking whether Sedgwick is involved in their claim-handling process. I highly recommend Sedgwick and their excellent team. Their professionalism, prompt responses to emails, and reassuring support have made a very difficult situation much easier to handle.”

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Posted 1 month ago

“I had to utilize their services through my job after a major car accident last year resulting in a bad concussion. I’ve been working FT with some restrictions since November. I’ve had to make 27 phone calls since then to keep repeating I’m back at work with restrictions. Each time I have to repeat the same information, they can’t find my claim, they can’t find my last correspondence, they can’t reference the voicemail they left me, the ask me to look up literally everything for them. I DO THEIR JOB FOR THEM. Since last year they have advised I speak with my examiner 9 seperate times. They say she has no extension or email and transfer me to her voicemail. I’ve never spoken to her. I tried reaching her in the portal, she responds that it’s better to speak on the phone. Here’s the kicker, they didn’t even pay out on my claim. CT state did. But I still had to deal with them regarding FMLA and mild work restrictions. If I did my job the way they do (or rather don’t!) I would be fired for my incompetence.”

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Posted 2 months ago

“The few times I called. I’ve been on hold for up to an hour each time. The last representative I spoke to had a quick dismissive attitude. They tell you information that contradicts information a different agent gave you… they are very slow to approve claims. It’s almost impossible to speak to your assigned claims examiner. It always says she’s helping somebody or is on the phone and then when you speak to different representatives they give you different answers…. People who have to use Sedgwick are in situations where they really need help. Sedgwick is awful.”

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Posted 2 months ago

“To begin with they never mailed me information I need to get started on filling out for being off due to injury. And was a pain to get the name of whom is handling my claim, but she can't bother to return phone calls, email nothing. Thanks to Sedgwick I can't pay my bills nothing. So not only am I in pain I have to worry about how I am going to pay for anything. And can't get anyone on the phone to talk to them about it. Never got any replies back.”

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Posted 2 months ago

“Walmart uses this 3rd party company as an arbiter and it's intended to confuse, deflect,and pass on the HR responsibility to the associate. Ideally, there will be some paperwork/online form error to fire you. Ideally, you will get so frustrated being told check with your manager, check with HR, check with Sedgewick, you will give up your claim or just resign from Walmart, which is what they want full-time associates with benefits to do. It's all by design.”

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Posted 2 months ago

“Our claim representative, Ortiz Vanessa was incompetent. Her complete lack of responsiveness to our phone calls and emails has been incredibly frustrating and unprofessional. Due to her negligence, we were forced to seek assistance externally, ultimately hiring a lawyer to navigate the claims process and and secure our compensation. Beyond the issues with our specific representative, Sedgwick is poorly organized.”

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Posted 2 months ago

Sedgwick Claims Management Services is rated 1.1 based on 951 reviews