Sedgwick Claims Management Services Reviews

Name: Sedgwick Claims Management Services
Rating: 1.07

1.1 Rating 911 Reviews

1 %

of reviewers recommend Sedgwick Claims Management Services

Company Reviews

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Metrics

1.1

Based on 911 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 3%
Accurate And Undamaged Orders	Greater than 42%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Sedgwick Claims Management Services 1 star review on 10th October 2025

Michele Kittredge

Sedgwick Claims Management Services 1 star review on 11th June 2025

Anonymous

Anonymous // 01/01/2019

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“Ai fobbed me off, will not renew my insurance.”

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Posted 6 days ago

“Wish I could leave a zero this is the worst company ever had one adjuster Imari Gilmore said to send in the notarized paperwork I did almost a month ago absolutely no communication after that then they assigned another person Nicole Parks 1 month ago I left 7 messages over 3 weeks no return call then I finally figure out to go on the website and there was paperwork to do!! Do you think Gilmore told more about this website or the other paperwork absolutely NOT.I left 4 messages on their site it says 24 hrs someone would respond back,lol nope.Its been 6 days no response this company isn't better than the dirt on the bottom of my shoes.They need put out of business.HORRIBLE!!!!”

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Posted 1 week ago

“Please avoid this company. We took out insurance with John Lewis for our claim to be handed by Sedgwick. They are deceitful, manipulative and untrustworthy. And I don't say that lightly. Their communication is unprofessional and consistently delayed. I honestly cannot believe that a company like this is still in existence given the overwhelming negative reviews. They have no integrity and will actively contradict previous statements they have made and then gaslight you and tell you that is not what they said. The 'communication log" that is added to is a long list of paraphrased conversations that purposely omit things for their benefit. They have also changed the log on occasion when caught in a lie. I have raised a formal complaint which I am sure will be treated like we were; with utter contempt and disregard. Absolutely disgusting practice. They do not deserve one star. Avoid at all costs.”

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Posted 1 week ago

“Sedgwick is the worst company to deal with for claim management. I am dealing with mental health issues and two psychiatrists have sent information to them. I am currently in a facility seeking mental health support and they are still denying the claim. They are causing additional stress with is causing my mental health condition to worsen. Absolutely horrible customer service. I requested a call from a supervisor and Heather has yet to return my call.”

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Posted 1 week ago

“They do not do what they promise to do. They approved my claim quickly in the beginning,then started lying about the check being mailed. Absolutely TERRIBLE,even the supervisors won't respond”

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Posted 3 weeks ago

“These people have absolutely no interest in getting employees back to work. The claims representative is lazy and incompetent. Absolutely horrific.”

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Posted 3 weeks ago

“Office workers don't know what they are doing. They can't help me. Keep referring me from another to another person, no-stop since 3 weeks ago. I haven't got paid and this is my 4th week! So sad!!!!!!!”

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Posted 3 weeks ago

“Claim reps are the worst they never return calls,Horrible company Working on my second rep absolutely no better Imani Gilmore and Nicole Parks need fired”

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Posted 3 weeks ago

“Victoria Tobias was supposed to handle my claim instead she closed it! No communication what so ever I was in my job when my vehicle was rearended. Tons of emails and phone calls later no response!”

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Posted 4 weeks ago

“Impossible, not helpful at all.”

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Posted 1 month ago

“Dealing with Sedgwick is a waking NIGHTMARE!!! I have been out for about 3+ months, have NEVER spoken with my examiner not even once. The amount of paperwork they require is ridiculous. Reviews are late, claims denied then when they finally get around to the new set of paperwork its approved for about a week then more paperwork is required. Its a never-ending circle. The customer service agents that take the initial calls are very nice, helpful and professional. Cannot say the same for the examiners: no idea how nice, professional or helpful they are since I have never actually spoken with one”

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Posted 1 month ago

“Had surgery major surgery on 10/3, doctor filled out forms for 12 week leave. Sedgwick called me and told me I needed to return to work on 10/28 while having a post op infection, on narcotic pain meds, unable to drive, unable to walk without assistance. My leave has been extended but even with the extension Sedgwick has tried to demand I return to work earlier than what my doctor has recommended.”

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Posted 1 month ago

“The 2 stars are for 3 our of 4 peiple I spoke with, who were respectful, patient and trying ti be helpful. However, never have an emergency 😅 Sunday 1300 claim put in, after numerous chase-ups, they call a day later to give you a whole day window appt for the following day. Flooding through the roof - 3 days of being locked in the house as if you don't have a job or any resoknsibilities. 3 days for an emergency...unacceptable”

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Posted 1 month ago

“Sedgwick: Worst communication skills ever, they love making everything extra complicated. Endless forms orgies. Even if you don't get benefits or pay while on leave of abscence they treat you like a fraud. Horrible reaction times. I don't understand how my employer Tesla can rely on such a poor service when it comes to their human resources. If employees get really sick and they have to deal with Sedgwick they get even sicker from all the bureaucracy and confusing and super slow handling of the claims by Sedgwick. Probably they are the cheapest around in Claims Management Services.”

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Posted 1 month ago

“Could never get in contact with no one months can go by”

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Posted 1 month ago

“Review of Sedgewick Claims Management Services I applied for an intermittent leave through Sedgewick to care for my mother, who suffered a cervical and elbow fracture. I submitted all required medical paperwork, which my mother's neurosurgeon completed promptly. Despite this, Sedgewick repeatedly claimed my documentation was "incomplete" but could not specify what was missing. I made multiple calls, spoke with representatives who gave inconsistent information, and was told someone would call me back-but no one ever did. I only found out from my manager that my claim was denied. The lack of clear communication and support was incredibly frustrating and disappointing. Employees do not apply for FMLA lightly; these requests come during times of real family hardship. Sedgewick's confusing process and poor follow-up make an already difficult situation worse. I hope Sedgewick improves their system to make it more transparent and supportive for employees in need of leave to care for loved ones.”

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Posted 1 month ago

“No communication, no one picks up the phone for customer service, extensive time for claim processing. Terrible!!!”

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Posted 1 month ago

“WWe have a trailer accident from Home Depot insured true Sedgwick. It’s been one year that claim never done yet. The representative handling the claim we have to send like five emails at least to get one response. I can’t find less than one star; it is the worst experience I have ever had in my life. I call three times request a manager call back never get call back”

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Posted 1 month ago

“Company has been using Sedgwick for years and I wish they would switch to something better. If a form is accidentally incomplete, meaning the Doctor did not fill out one line, even if the line is irrelevant (Ex: I am a male and cannot get pregnant and one of the lines asks if this is related to a pregnancy) if this line is left blank, then the form is 'incomplete' and will not be processed until corrected. Trying to get in touch with customer service is an absolute nightmare. Cannot call if regarding a claim. But you can call if you have general questions. Messaging customer service on the website is no better. You are told to allow 'one business day' for a reply, even if it is a simple 'yes' or 'no' answer. Customer service WILL take that one business day to reply. Sedgwick is absolutely disappointing.”

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Posted 1 month ago

“I own a Paintless Dent Repair Company. Dealing with these people is a complete joke. I asked them for the Dent Matrix they used. They gave me a name that is not recognized or accepted in our industry. They tried to sell me on the idea that this IS AN ACCREDITED MATRIX. There are about 25 accredited matrices in our industry. The one they gave me was 1552.00 less than the matrix in our industry, the same matrix I used. The man I was dealing with said, “ The insurance companies are banding together to stop you people from excessive claims. The matrixes that we use were verified by the insurance industry in 2002. We have not had an increase in our matrixes since 2002.”

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Posted 1 month ago

Sedgwick Claims Management Services is rated 1.1 based on 911 reviews