Sedgwick Claims Management Services Reviews

Name: Sedgwick Claims Management Services
Rating: 1.07

1.1 Rating 867 Reviews

1 %

of reviewers recommend Sedgwick Claims Management Services

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Metrics

1.1

Based on 867 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 3%
Accurate And Undamaged Orders	Greater than 46%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Sedgwick Claims Management Services 1 star review on 11th June 2025

Anonymous

Sedgwick Claims Management Services 1 star review on 25th January 2025

Anonymous

Anonymous // 01/01/2019

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“My adjuster and his boss has yet to return my phone calls and this has been going on for 3 weeks after my doctor's sent him paperwork for my shoulder surgery.”

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Posted 6 days ago

“The denied my case despite of agreed to an extension d/t doctor's office delay on paperwork. I advices to anyone using this company to get the paperwork from their doctors office and send it themselves. It is so infuriating!”

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Posted 1 week ago

“They are horrible. Every phone call the person on the other end tells you something different. I’ve had to repeat myself every phone call telling them you are not listening to what I’m saying. Poor customer service skills. Listening is part of cs.”

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Posted 1 week ago

“An awful company don't ever work for them the managers are rude lack of empathy throw work at you without properly giving you the tools that you need to succeed heartless backstabbing overworking employees into stressful and environment. these people are disgusting If you're applying beware you've been worn. If I could give them a zero star I would they don't even deserve one it's better to work at Burger King than to work for this company.”

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Posted 1 week ago

“the people there are friendly at first but have been waiting 3 months for a simple hot tub recall on the pump they make you jump thru hoops actually tell you to cut the electrical cord rendering your pump useless alleviating any liability to them not caring whatsoever how long you are without your item and cannot use your hot tub. Every time you call to question someone you get a different response finally after 3 months I got frustrated enough to ask for a supervisor and she got very defensive and had a tone with me that was not needed and of course her answer once asked to go above her of course there was no one in ...lol.....and there was no number or email that she had to give me to talk to anyone at bestway door slammed shut....except the fact they have a huge website and a customer service number that she could have easily directed me to . This company is horrible to deal with if you wait long enough it will go away or so they think . I never write reviews but this one deserves a 1 star and even less if I could give one”

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Posted 1 week ago

“I’ve been fighting with these people for over a month and a half. I filed a claim for my maternity leave, did everything they asked, fixed every issue on my end and they refuse to get anything done with my claim. I have less than a month left on my leave and have not received a dime from them. How am I supposed to support my family when I have no income and are physically unable to work at the moment? It’s hard to enjoy the joy of new life when you’re drowning in unpaid, overdue bills. Sedgwick is a joke.”

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Posted 1 week ago

“Unable to contact the case manager for over one month. Fails to return phone calls texts or emails ( approximately 20of each) time to get an attorney and really get their attention”

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Posted 1 week ago

“Don't return calls, automatic AI system, awful as indicated by the 100s of negative reviews but they don't care”

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Posted 1 week ago

“I have been trying to get in touch with my case worker for 4 weeks now and everyone I speak to keeps giving me the runaround and claiming she will call me back I’ve been hung up on twice and haven’t been paid in over a month at this point it feels like I need a lawyer to be able to get anything done or get any answers.”

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Posted 2 weeks ago

“I have had my claim open since May. I had knee surgery on 8/1/25. They decided to stop paying me on 7/18. They sent me $50 on 7/18, when my claim is for $613.88 weekly… Today is August 24th. I have not seen a dime since 7/18. I can barely live off 100% of my income, let alone 60% then not getting that for over 45 days! My claim was already open and active before my surgery? When you call you can only leave a VM on a generic mailbox. You can’t even talk to them. I have 85 calls to them and have NEVER gotten a call back! I have sent them 77 e-mails and 2 have been answered. I have been calling. Sending e-mails and begging for money daily. No one has called me back. My employer and I are totally in the dark and are both furious. They have sent me approximately $400 since July. This is almost September.. Try living off $400 with 3 kids, a mortgage, 2 car payments and $300 worth of groceries a week. Let me know how it workss out! I would give anything for their CEO to try this challenge. I am sending my kids to bed hungry. We have nothing left and am owed $613.88 x 6th week today! = $3,683.28.. My family and O are in total finical ruin and it’s 100% this companies fault! I would do anything to have this place shut down!”

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Posted 3 weeks ago

“Complete lack of empathy by any employee- just cruel!!! I was already dealing with cancer and then to deal with these people on top of it was horrible. They made me cry every damn day that I had to talk to anyone.. the employees had no idea about anything medical but sure let their opinions be known. I feel sorry for anyone who has to deal with this company.”

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Posted 3 weeks ago

“Sedgewick is AWFUL. How does this company stay in business? People who work for them should be ashamed.”

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Posted 3 weeks ago

“Sedgewick is AWFUL. How does this company stay in business? People who work for them should be ashamed.”

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Posted 3 weeks ago

“Horrible, the absolute worst, evil company”

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Posted 1 month ago

“Absolutely horrible service. Worst ever experience. They don't answer phone, and take over a week to call back with no resolution.”

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Posted 1 month ago

“they really suck.. more and more response after 48h they forgot to terminate my leave after replying to their text messages and replied in the portal with no notification if is about the termination of my leave... you sent me the message , you should know.. totally retarded employees Useless lazy employee”

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Posted 1 month ago

“Worse than horrible”

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Posted 1 month ago

“Had to engage with this dreadful company through an insurance claim via Tesco Insurance for our home. Severe lack of communication. Different person made contact with us almost every time, thus no continuity or understanding of the issues that were ongoing for more than several months! Would only reply to emails or phone calls late on a Friday afternoon, before closing for the weekend, thus causing further delays. Had to escalate every other week to senior management just to get a response from them. Promised people would attend, they didn't. When they did finally turn up, their own staff admitted that the standard of work from their contractor, KDW, was very poor, shoddy, incomplete. Tesco Insurance were utterly useless, not responding adequately and passing our complaints about Sedgwick directly back TO THEM despite being requested NOT TO! Had to take them to the Insurance Ombudsman in the end, just to get the situation resolved and compensation so the jobs that KDW did so appallingly could be rectified. Absolutely dreadful on ALL counts. AVOID!”

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Posted 1 month ago

“The worst experience ever. Their forms are not designed for non-US health care providers”

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Posted 1 month ago

“absolutely awful company. they make you jump through hoops to get something you don’t even want. asked for an accommodation & got a leave of absence for 3 weeks. I DON’T NEED THAT!”

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Posted 1 month ago

Sedgwick Claims Management Services is rated 1.1 based on 867 reviews