Sedgwick Claims Management Services Reviews

Name: Sedgwick Claims Management Services
Rating: 1.07

1.1 Rating 894 Reviews

1 %

of reviewers recommend Sedgwick Claims Management Services

Company Reviews

Questions

Metrics

1.1

Based on 894 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 3%
Accurate And Undamaged Orders	Greater than 46%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Sedgwick Claims Management Services 1 star review on 10th October 2025

Michele Kittredge

Sedgwick Claims Management Services 1 star review on 11th June 2025

Anonymous

Anonymous // 01/01/2019

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“WWe have a trailer accident from Home Depot insured true Sedgwick. It’s been one year that claim never done yet. The representative handling the claim we have to send like five emails at least to get one response. I can’t find less than one star; it is the worst experience I have ever had in my life. I call three times request a manager call back never get call back”

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Posted 2 days ago

“Company has been using Sedgwick for years and I wish they would switch to something better. If a form is accidentally incomplete, meaning the Doctor did not fill out one line, even if the line is irrelevant (Ex: I am a male and cannot get pregnant and one of the lines asks if this is related to a pregnancy) if this line is left blank, then the form is 'incomplete' and will not be processed until corrected. Trying to get in touch with customer service is an absolute nightmare. Cannot call if regarding a claim. But you can call if you have general questions. Messaging customer service on the website is no better. You are told to allow 'one business day' for a reply, even if it is a simple 'yes' or 'no' answer. Customer service WILL take that one business day to reply. Sedgwick is absolutely disappointing.”

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Posted 3 days ago

“I own a Paintless Dent Repair Company. Dealing with these people is a complete joke. I asked them for the Dent Matrix they used. They gave me a name that is not recognized or accepted in our industry. They tried to sell me on the idea that this IS AN ACCREDITED MATRIX. There are about 25 accredited matrices in our industry. The one they gave me was 1552.00 less than the matrix in our industry, the same matrix I used. The man I was dealing with said, “ The insurance companies are banding together to stop you people from excessive claims. The matrixes that we use were verified by the insurance industry in 2002. We have not had an increase in our matrixes since 2002.”

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Posted 1 week ago

“Loss adjuster Simon Bradbury has constantly bickered and tried his very hardest to avoid any form of settlement and this company have treated myself and my tenants appallingly. While they all continue to argue about what was damaged and covered the whole place has become a serious health hazard due to terrible mold growth after the whole base of my home was flooded with dirty rainwater after the storms in July 2025. almost 4 months in and we are still not done. Direct line need to seriously look at who they employ because this guy is clueless and clearly knows nothing about building and water damage.”

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Posted 1 week ago

“Unfortunately Sedgwick is a horrible company to work with, it's a GARBAGE. They DO NOT care if you're in pain or not. They close your claims no matter what if you're still in pain. They don't care if you continue fighting for your rights. There are a several people I suggest to stay away and not to work with them. I can't share the names. Again, THE WORST Sedgwick company.”

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Posted 1 week ago

“Worst Adjusting service out there. Tried to under pay an insurance claim at every angle. Photo documentation and the adjuster seeing the damage and materials with his own eyes still trying to under pay the claim. It is absolutely grotesque that these people are allowed to represent and insurance company”

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Posted 2 weeks ago

“Sedwick is the worst to get anything done, i been waiting for a call back since January 2025 now is October and no call back. I called that back and the rwsponse is a case worker will be assigned to you.”

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Posted 2 weeks ago

“My experience with Sedgewick was pretty awful. Our claims handler (Savannah) was impossible to get in touch with MULTIPLE phone messages and emails. She only called us about 3 total times during the entire restoration period. We were supposed to have temporary housing when the replacement floor was being installed but the agent at Sedgwick temporary housing wanted me to sign an incorrect contract. When I asked to speak with his supervisor, the supervisor also said the wrong contract was the only contract they had. Even though it was incorrect, they still wanted me to sign it! When I refused, they would not give my family the temporary housing we needed. About 2-3 weeks later, a representative called and said they approved the change in the contract BUT this was past the time we needed the housing! I tried calling/emailing (multiple times) Savannah, who was handling my claim, to get help with this but, again, she was impossible to reach. STAY AWAY FROM THIS COMPANY if you can!!!!!”

Helpful Report

Posted 2 weeks ago

“By far one of the worst experiences I had when dealing with a company who is supposed to be helping with injury claim. From day one they never took the time to contact me. It was like cat and mouse game. After 18 months they called and said they were closing my case because they felt I wasn't going to get any better. They refused to authorize the surgery my doctor was recommending. That stated there wasn't any proof I'd get better. What a joke of a company they are.”

Helpful Report

Posted 2 weeks ago

“I’m a 100 % disabled U.S veteran I’m a 100 % disabled U.S. Army veteran, and I’ve never been treated with such disregard by two corporations that claim to care about their customers. A K&F Concept tripod sold through Amazon.com catastrophically failed under normal indoor use and destroyed more than $5,000 USD of my professional photography gear — including a Canon R5 Mark II, Canon 100 mm Macro L lens, and Godox ring flash. All of that equipment was brand-new, less than two months old. Amazon assigned Sedgwick Claims Management to handle my case. For months I provided every piece of documentation they requested — purchase receipts, repair estimates, photos, and serial numbers. Instead of help, I got silence, delays, and finally a denial with no explanation. Not once did anyone take accountability. I’ve now had to pay over $5,000 out of pocket to repair what a defective product sold on Amazon destroyed. Because of the stress and financial loss, my service-connected PTSD and chronic pain have worsened. I’ve needed extra doctor visits and medication that the VA is now reviewing for reimbursement. That means Amazon’s negligence has affected federal medical costs — not just me personally. Both the Federal Trade Commission and the Texas Department of Insurance have been notified of Amazon and Sedgwick’s bad-faith handling. I’ve cited legal precedents such as Bolger v. Amazon (2020) and State Farm v. Amazon (2019), which confirm Amazon can be held liable for defective third-party products. If this is how veterans and disabled customers are treated, the public needs to know. I have screenshots, call logs, and every email saved proving how poorly this was handled. Amazon and Sedgwick’s actions have cost me clients, income, and peace of mind. No one should have to fight this hard to be treated fairly after a company’s product fails and destroys their livelihood. (“Claim # 4A2509X146C0001”)”

Helpful Report

Posted 2 weeks ago

“Terrible company. Jazmine Slater is the adjuster that was the worst to work with. Seriously so slow and doesn’t even do her job. Doesn’t return any emails, doesn’t call back or answer her phone, doesn’t give instructions. I reach out to her so many times and have a paper trail too and no help. She also has vacation every week. Why is she on vacation and never helping? Terrible company. If I could give no starts I would”

Helpful Report

Posted 2 weeks ago

“I’m a 100 % disabled U.S. Army veteran, and I’ve never been treated with such disregard by two corporations that claim to care about their customers. A K&F Concept tripod sold through Amazon.com catastrophically failed under normal indoor use and destroyed more than $5,000 USD of my professional photography gear — including a Canon R5 Mark II, Canon 100 mm Macro L lens, and Godox ring flash. All of that equipment was brand-new, less than two months old. Amazon assigned Sedgwick Claims Management to handle my case. For months I provided every piece of documentation they requested — purchase receipts, repair estimates, photos, and serial numbers. Instead of help, I got silence, delays, and finally a denial with no explanation. Not once did anyone take accountability. I’ve now had to pay over $5,000 out of pocket to repair what a defective product sold on Amazon destroyed. Because of the stress and financial loss, my service-connected PTSD and chronic pain have worsened. I’ve needed extra doctor visits and medication that the VA is now reviewing for reimbursement. That means Amazon’s negligence has affected federal medical costs — not just me personally. Both the Federal Trade Commission and the Texas Department of Insurance have been notified of Amazon and Sedgwick’s bad-faith handling. I’ve cited legal precedents such as Bolger v. Amazon (2020) and State Farm v. Amazon (2019), which confirm Amazon can be held liable for defective third-party products. If this is how veterans and disabled customers are treated, the public needs to know. I have screenshots, call logs, and every email saved proving how poorly this was handled. Amazon and Sedgwick’s actions have cost me clients, income, and peace of mind. No one should have to fight this hard to be treated fairly after a company’s product fails and destroys their livelihood. (“Claim # 4A2509X146C0001”)”

Helpful Report

Posted 2 weeks ago

“Even after providing a police report and documents relating to my burglary photograph showing that the lock was tampered with and the hasp was dented and pryes on with scratches on the door they still denied my claim all of my stuff was taken everything I valued and loved and they still denied it after 4 months of torment. They're a disgrace. 2 years of renting my storage unit and this is what I got nothing left. What a joke I don't recommend this company at all I'm so devastated by my loss and no one cares.”

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Posted 3 weeks ago

“My experience so far has been horrible with this company. They are sooooo slow at processing claims and returning phone calls. All the employees (claims people and 'supervisors') are idiots, seriously! I can’t believe my employer uses Sedgwick for FMLA/STD This company should be banned. All the reviews are negative! Why are they still in business?? I reached out 2 weeks ahead of time to ask if more info was needed, and they wait until the day before to even start requesting more info! So everything was delayed another 2 weeks because they are a bunch of idiots and submitted the incorrect documents to the records department.. then my employer is forced to use all my PTO (instead of STD) because they didn't submit the claim on time! Absolutely ridiculous!!”

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Posted 3 weeks ago

“I had an awful experience with this company due to a new GE dishwasher ruining flooring, ceiling and walls. The whole process was unsatisfactory and we were not compensated for the cost of materials and labor. It took 10 months of back and forth with emails, pictures and phone calls. There was NO getting a proper amount to fix our home. We are so displeased with GE and Sedgwick.”

Helpful Report

Posted 3 weeks ago

“Unfortunately, I cannot give zero stars or a negative star. This is what the company deserves. They are the worst ever I have had to deal with. My CAA claim was transferred to Sedgwick due to the very high volume of cases, as we had the ice storm in the area. Even though the adjuster's voicemail indicates that she will return the call in one business day, she did not return my 3-4 calls in about six weeks. They do the minimum work and ask the client to do their jobs, such as spreadsheets already made by other companies. I feel she does not want to deal with my case or is very busy. Either way, she should have refused to take the case. They drag the case for about half a year for no particular reason. As I said in the beginning, they are absolutely the worst company to deal with, including the president and her assistant.”

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Posted 3 weeks ago

“My experience so far has been horrible with this company. I have only received 2 payments since I started FMLA in August. I have bills and 2 kids to feed. They are slow at processing claims and returning phone calls. I have sick leave hours that I can’t use because I have an active claim with this company however I have received only $1300. I can’t believe my employer uses Sedgwick. This company should be banned.”

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Posted 3 weeks ago

“Been hung up on 5 times in one hour. I keep having to redo claim.”

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Posted 3 weeks ago

“Been trying to work with Sedgwick for months for FMLA and they have constantly hung up, are rarely clear on instructions, and have very confusing documentation. It should not be this difficult to get support and care from them, yet they make it nearly Impossible. It feels completely intentional.”

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Posted 3 weeks ago

“They are terrible!”

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Posted 4 weeks ago

Sedgwick Claims Management Services is rated 1.1 based on 894 reviews