Sedgwick Claims Management Services Reviews

Name: Sedgwick Claims Management Services
Rating: 1.07

1.1 Rating 951 Reviews

1 %

of reviewers recommend Sedgwick Claims Management Services

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1.1

Based on 951 reviews

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Delivery Methods	Postal Service
Customer Service
Communication Channels	Email, Telephone

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Sedgwick Claims Management Services 1 star review on 10th October 2025

Michele Kittredge

Sedgwick Claims Management Services 1 star review on 11th June 2025

Anonymous

Anonymous // 01/01/2019

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“Terrible service.”

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Posted 2 months ago

“Former employee, the ridiculous expectations on the workload and poor management creates a hostile and undesirable environment. I felt literally sick everyday before login in. Managers micromanage and have the poorest level of communicate. Its like an assembly line chopping away at work, work-life balance is out the window. It is all a facade. If you are not part of the "click" you will not be promoted either.”

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Posted 2 months ago

“I wish I can put a -100 stars to this ewview. I have been dealing with a claim for 5 months where the installers of a fiber line for AT&T broke my sewer line. After 3 months, they approved the claim, supposedly sent a check that I never received and then, when I checked on status on my account, it shows it was VOID. They closed the claim and there is no way to communicate with them through the site. They do not respond to emails not phones. The claims person was Jordan Thomas. His boss is Cody Kostyak. I do not know why AT&T uses such service and give themselves a worse reputation than what they already have. Just awful customer service!”

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Posted 2 months ago

“Its hard to believe that companies use this management service for their claims. Everything is under a 2 day review when it is submitted and they only operate 5 days a week. This creates alot of communication issues with doctors, employees, and employers to get paid for claims in a timely manner.”

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Posted 2 months ago

“worst customer service i have ever experienced in my whole life!!!!”

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Posted 2 months ago

“The worst customer service with this company. I am currently on maternity leave, and I have not received my payment since I submitted my doctor’s documents on December 19, and today is February 6. I have spoken with many different representatives; all of them provide different information and make mistakes. When they update my case with the dates, they enter errors and incorrect dates that do not match what my doctor indicated on the documents. If the call gets disconnected, there is no consideration to return the call to the customer. For this reason, I have had to resubmit my case multiple times from December 19 through February 6.”

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Posted 3 months ago

“Sedgwick is one of the most disgusting and Incompetent companies I have ever dealt with. Involved in accident at other parties fault. Initial claim was filed and paid. Supplemental claim was filed for signifiant additional damages with no response despite numerous phone calls,emails etc. over a 2 week period, thus delaying repair of auto. Have given up and filed with my insurance company who will subrogate balance of expenses. No wonder they have a 1.1 of 5 rating for customer service.”

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Posted 3 months ago

“I think this is the weirdest company to work with. I asked one of their representatives if I could get an extension on returning my paperwork due to me working with the VA, she said, sure, I can do that for you. That was on a Friday, I came in Monday and saw the devoted my claim due to the paperwork not being returned. They’re a JOKE! A lot like the company I worked for.”

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Posted 3 months ago

“Unfortunately, my experience with this company was very disappointing. This was my second time working with them, and both experiences were equally frustrating. Communication was inconsistent, accountability was lacking, and documentation was not properly handled. I spent multiple hours on the phone daily, only to speak with different representatives who had no knowledge of my case. The medical examiner took an excessive amount of time on their part, and despite repeatedly requesting updates and information, none was provided. I asked if I could personally reach out to the medical examiner to help move the process along, but I was told this was not allowed per company policy. At one point, a representative even admitted they did not know what they were doing and stated that due to the holidays, they were unsure if or when my claim would be addressed. Overall, the process was exhausting, stressful, and unprofessional. This service should be easy to navigate, particularly for employed individuals, but it was not.”

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Posted 3 months ago

“Employees are getting transferred without warning to accounts they know nothing about or how to handle with no training or assistance from anyone There needs to be an investigation by the insurance commissioner and the better business bureau to take immediate action”

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Posted 3 months ago

“Never in 37 years of working have I ever delt with anything so incompetent in my life over almost 2 months dealing with you and still can't get it correct......unbelievable! If there were negative numbers I would of given you a -5 ! Two thumbs down👎👎”

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Posted 3 months ago

“They keep asking me the same question & I have been answering w the same response each time it has been ( no exaggeration, 6 times w same ? Texts & email )”

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Posted 3 months ago

“Sedgwick is the worse company to work with. They never get back to, don’t answer you text or calls. Claim agents are nasty, rude. I been dealing with this company for 38 years. They are getting worse. Their are not there to help you.”

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Posted 3 months ago

“Denied claim without any information given as to why.”

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Posted 3 months ago

“Truly miserable experience. The care manager falsely denied my claim by looking at the wrong hours I had worked. Never called back to explain or apologize. Missing documents.”

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Posted 3 months ago

“Evil dishonest low level humans working for this Organization. I have worked 30 Years over 20 for the same company and being denied Sick pay denied my needed treatments”

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Posted 4 months ago

“Obviously this company does not do any kind of merit based hiring of its employees. It definitely shows!!!!”

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Posted 4 months ago

“Really frustrating experience- they will go to every effort to deny short term disability claim. They are not professional and extremely careless in how they administer chains”

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Posted 4 months ago

“The incompetence is staggering. The user portal is lacking. Every interaction is miserable. I have had people basically just make up stuff instead of finding the answers. Feels like their agenda is to wear you down until you give up. Examiner is never available.”

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Posted 4 months ago

“Worst customer service experience I have ever encountered. Home Depot and Midea should be embarrassed by their handling of claims and the customer experience. Endless phone calls with no resolution. Hours on phone. Currently waiting on hold for supervisor for and hour and twenty minutes and counting. Boondoggle”

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Posted 4 months ago

Sedgwick Claims Management Services is rated 1.1 based on 951 reviews