Sedgwick Claims Management Services Reviews

Name: Sedgwick Claims Management Services
Rating: 1.08

1.1 Rating 837 Reviews

2 %

of reviewers recommend Sedgwick Claims Management Services

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Metrics

1.1

Based on 837 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 4%
Accurate And Undamaged Orders	Greater than 46%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Sedgwick Claims Management Services 1 star review on 11th June 2025

Anonymous

Sedgwick Claims Management Services 1 star review on 25th January 2025

Anonymous

Anonymous // 01/01/2019

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“My check is always 5 days late now its been 10 days and when I write to them via chat (because nobody is on the other end of the phone) they said they can't help me create an account to find out where my check is.”

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Posted 1 month ago

“I was told by an examiner I didn't have fmla, and I later found out I did have it, but I received points at work due to this examiner not telling the truth.”

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Posted 1 month ago

“I tried numerous times to log in their system. I’m talking about 4 mornings! My sprinkler line was damaged by AT&T and I’m just trying to log in as a new user. I was told my claim is an “incident” and that I would not be able to create a log in account. I called AT&T and they gave me a new claim number, the same thing happened. My gosh, I chatted to over 5 agents and still can’t get in. It’s a good thing I’m retired or else I wouldn’t be able spend the time to deal with this!”

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Posted 1 month ago

“After going back to work and you are off again they don't like to pay you”

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Posted 1 month ago

“My surgery was 4-14. All documentation was provided prior to surgery day and Sedgwick want to wait until actual surgery occurrence. I called the day after surgery to report but they needed documentation. Sedgwick has authorization to request said documentation. 9 days after surgery and fmla is still not approved. Numerous attempts to talk with actual case manager is futile, but would easily fix a y issue. Sedgwick creates as much stress as major surgery. Highly disappointed with this process.”

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Posted 1 month ago

“Get a LAWYER !! Got one day one after my employer was finndangaling about my injury ,”

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Posted 1 month ago

“Hate them the worst don’t care about the people”

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Posted 1 month ago

“Had to have neurosurgery on my spine short term disability refused to cover the 1st month i was out saying not enough information? My doctor's note showed i couldn't dress or bathe myself. Eight weeks out of work covered half of that and ended up returning a month earlier that my doctor's wanted me to. Tried calling and at 1st response was OK until the saw I wasn't giving up on the 1st 4 weeks then wouldn't answer or call me back. Originally had me down as able to work the day of my surgery until I asked how the heck could I work a 12 hour shift make a 4 hour drive and be at the hospital checked in by 10am. If this is the company you have to work with for your short term disability then you have my sympathy and hope you have money saved up your going to need it”

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Posted 1 month ago

“I hated the treatment and attitudes of all the case managers I had to deal with for six months with Hyundai. However, I was so pleasantly surprised when it finally got to Sedgwick. Their case manager (Steve) was so efficient, helpful, patient and just a nice guy. He even smoothed over what could have become some issues and helped alleviate much of the bad taste left by Hyundai”

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Posted 1 month ago

“Impossible to get any sort of communication with my claims examiner. Left multiple messages regarding payment, after 2 weeks of not receiving my check they stated they would reissue which would take another 10 days. Unacceptable service and I highly recommend avoiding at all cost”

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Posted 1 month ago

“Terrible service, slow, unknowledgable, poor communication”

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Posted 1 month ago

“It too me 3 weeks to get my claim approved even though each time I took notes and called my doctor and advised what they needed. I also have been off a month and never got paid to date. My manager had to take her time to open tickets and escalated but still not paid. Not acceptable! I work for a major company and this is not going unrecognized!”

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Posted 1 month ago

“Awful company. 0 stars if I could.”

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Posted 1 month ago

“Sedgwick was awesome to deal with. They made the entire process so easy and did everything for you. I'm dealing with Newyork life now and they are a nightmare. Sedgwick reps were all domestic call centers, knew what they were talking about and have a very simplified process, seamless”

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Posted 2 months ago

“The worst when dealing with people They have absolutely no customer service skills. Contacted my doc without a signed release/consent. I have permanent light duty work restrictions and they claim my accommodation cannot be met but yet they accommodate others. Not fair with their decisions/judgments. Overall the worse company I've ever had to deal with.”

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Posted 2 months ago

“Absolute worst company in existence.”

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Posted 2 months ago

“They mixed up paperwork, kept closing my case, no one was ever able to help me. I have had to fight with them multiple times a week for the last 3 months for my short term disability. They are awful.”

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Posted 2 months ago

“This company is by far the worst my adjuster Sara Couture is horrible she doesn’t respond I have emailed called over 20 times with no response she never pays me my money on a weekly bases like I should have over all I would never recommend a worker’s compensation claim with this company they are by far the worst with helping with anything”

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Posted 2 months ago

“I had a frustrating experience with Angela Johnson, a claims adjuster for Sedgwick based in Maryland, handling my property damage claim after a tree fell on my truck at Promenade at Town Center Apartments in Santa Clarita, CA. Angela works remotely and, based on my interaction, seems to make snap decisions without proper investigation. She called me once for what felt like a 1-2 minute conversation—barely enough time to explain my side—while my son was throwing up in the background. Instead of showing any patience or understanding, she rushed me off the phone, clearly uninterested in hearing me out. After that, she was impossible to reach—I left multiple messages she never returned. Her denial of my claim came shortly after, claiming it was an “act of nature,” despite photos I sent showing the tree’s poor condition and evidence of prior incidents. It’s clear she didn’t bother to visit the site (being remote in Maryland) or dig into the leasing agency’s maintenance history. I’m a parent dealing with a sick kid and a wrecked truck, and her dismissive attitude—basing a decision on a rushed call—felt unprofessional and unfair. Sedgwick should train their remote adjusters like Angela to at least listen and investigate properly, not just push people off the phone and deny claims without care. Avoid her if you can—my experience was a nightmare.”

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Posted 2 months ago

“Awful service. Just go through state disability”

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Posted 2 months ago

Sedgwick Claims Management Services is rated 1.1 based on 837 reviews