Sedgwick Claims Management Services Reviews

Name: Sedgwick Claims Management Services
Rating: 1.08

1.1 Rating 814 Reviews

2 %

of reviewers recommend Sedgwick Claims Management Services

Company Reviews

Questions

Metrics

1.1

Based on 814 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 4%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Sedgwick Claims Management Services made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sedgwick Claims Management Services 1 star review on 25th January 2025

Anonymous

Sedgwick Claims Management Services 1 star review on 20th January 2025

William Jones

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After going back to work and you are off again they don't like to pay you”

Helpful Report

Posted 1 day ago

“My surgery was 4-14. All documentation was provided prior to surgery day and Sedgwick want to wait until actual surgery occurrence. I called the day after surgery to report but they needed documentation. Sedgwick has authorization to request said documentation. 9 days after surgery and fmla is still not approved. Numerous attempts to talk with actual case manager is futile, but would easily fix a y issue. Sedgwick creates as much stress as major surgery. Highly disappointed with this process.”

Helpful Report

Posted 1 week ago

“Get a LAWYER !! Got one day one after my employer was finndangaling about my injury ,”

Helpful Report

Posted 1 week ago

“Hate them the worst don’t care about the people”

Helpful Report

Posted 1 week ago

“Had to have neurosurgery on my spine short term disability refused to cover the 1st month i was out saying not enough information? My doctor's note showed i couldn't dress or bathe myself. Eight weeks out of work covered half of that and ended up returning a month earlier that my doctor's wanted me to. Tried calling and at 1st response was OK until the saw I wasn't giving up on the 1st 4 weeks then wouldn't answer or call me back. Originally had me down as able to work the day of my surgery until I asked how the heck could I work a 12 hour shift make a 4 hour drive and be at the hospital checked in by 10am. If this is the company you have to work with for your short term disability then you have my sympathy and hope you have money saved up your going to need it”

Helpful Report

Posted 1 week ago

“Impossible to get any sort of communication with my claims examiner. Left multiple messages regarding payment, after 2 weeks of not receiving my check they stated they would reissue which would take another 10 days. Unacceptable service and I highly recommend avoiding at all cost”

Helpful Report

Posted 1 week ago

“Terrible service, slow, unknowledgable, poor communication”

Helpful Report

Posted 1 week ago

“It too me 3 weeks to get my claim approved even though each time I took notes and called my doctor and advised what they needed. I also have been off a month and never got paid to date. My manager had to take her time to open tickets and escalated but still not paid. Not acceptable! I work for a major company and this is not going unrecognized!”

Helpful Report

Posted 2 weeks ago

“Awful company. 0 stars if I could.”

Helpful Report

Posted 2 weeks ago

“The worst when dealing with people They have absolutely no customer service skills. Contacted my doc without a signed release/consent. I have permanent light duty work restrictions and they claim my accommodation cannot be met but yet they accommodate others. Not fair with their decisions/judgments. Overall the worse company I've ever had to deal with.”

Helpful Report

Posted 3 weeks ago

“Absolute worst company in existence.”

Helpful Report

Posted 3 weeks ago

“They mixed up paperwork, kept closing my case, no one was ever able to help me. I have had to fight with them multiple times a week for the last 3 months for my short term disability. They are awful.”

Helpful Report

Posted 4 weeks ago

“This company is by far the worst my adjuster Sara Couture is horrible she doesn’t respond I have emailed called over 20 times with no response she never pays me my money on a weekly bases like I should have over all I would never recommend a worker’s compensation claim with this company they are by far the worst with helping with anything”

Helpful Report

Posted 1 month ago

“I had a frustrating experience with Angela Johnson, a claims adjuster for Sedgwick based in Maryland, handling my property damage claim after a tree fell on my truck at Promenade at Town Center Apartments in Santa Clarita, CA. Angela works remotely and, based on my interaction, seems to make snap decisions without proper investigation. She called me once for what felt like a 1-2 minute conversation—barely enough time to explain my side—while my son was throwing up in the background. Instead of showing any patience or understanding, she rushed me off the phone, clearly uninterested in hearing me out. After that, she was impossible to reach—I left multiple messages she never returned. Her denial of my claim came shortly after, claiming it was an “act of nature,” despite photos I sent showing the tree’s poor condition and evidence of prior incidents. It’s clear she didn’t bother to visit the site (being remote in Maryland) or dig into the leasing agency’s maintenance history. I’m a parent dealing with a sick kid and a wrecked truck, and her dismissive attitude—basing a decision on a rushed call—felt unprofessional and unfair. Sedgwick should train their remote adjusters like Angela to at least listen and investigate properly, not just push people off the phone and deny claims without care. Avoid her if you can—my experience was a nightmare.”

Helpful Report

Posted 1 month ago

“Awful service. Just go through state disability”

Helpful Report

Posted 1 month ago

“Mail claiming car rental damages on Avis rental from 8 months ago --SCAM. No damage when returned and accepted upon return. Reports filed with FTC and BBB.”

Helpful Report

Posted 1 month ago

“Had a claim that I called, messaged and emailed about over 10 times. Took 5 weeks to respond to me and then still said they were waiting on a response (which i knew was a lie and caught them in tue lie). The worst company i have ver done business with.”

Helpful Report

Posted 1 month ago

“We have noticed significant challenges in communication, including delayed responses and limited availability outside of standard business hours (after 5 PM EST). Unfortunately, return calls are not typically received within 24 hours, and resolution often requires escalating the matter through the chain of command. Additionally, it was concerning to learn about a case manager change from our own employee, especially when we had received conflicting information from Sedgwick just two days prior. This lack of proactive communication is particularly disappointing, as it directly impacts the support and care provided to employees during critical times. We strongly encourage improved transparency and responsiveness to ensure a more effective partnership.”

Helpful Report

Posted 1 month ago

“If I could give zero stars, I would. I've had to request medical leave due to a broken ankle. I'm almost 3 weeks out of work, they give me the run around about approving my leave and won't respond to my chats. I've spoken to a different person every time I call and likely won't get approved because of the run around between them and my doctor. Big fail on their end.”

Helpful Report

Posted 1 month ago

“Sedgwick staff are rude, sexist snd will do anything to deny laying a claim. I finally got my claim paid but I had to fight them for weeks. It was exhausting. Surprised the FC condone such behaviour. I am taking my complaint to the Financial Ombudsman.”

Helpful Report

Posted 1 month ago

Sedgwick Claims Management Services is rated 1.1 based on 814 reviews