Sedgwick Claims Management Services Reviews

Name: Sedgwick Claims Management Services
Rating: 1.07

1.1 Rating 942 Reviews

1 %

of reviewers recommend Sedgwick Claims Management Services

Company Reviews

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Metrics

1.1

Based on 942 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 3%
Accurate And Undamaged Orders	Greater than 37%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Sedgwick Claims Management Services 1 star review on 10th October 2025

Michele Kittredge

Sedgwick Claims Management Services 1 star review on 11th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I interacted with Brian Costa, MBA, AIC | Senior Professional Liability Claims Specialist regarding a claim with Carter’s. While I understand the points he was making, his manner was aggressive, accusatory, and unprofessional, which made the experience extremely upsetting.”

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Posted 2 days ago

“Ended up having to get a lawyer just to get them to approve anything... Needed an MRI and wasn't unable to walk straight for several weeks and they took their time trying to approve anything... Lied to me over the phone on nine different occasions so I had to hire a lawyer. As soon as I got my lawyer hired and they started sending off all the emails and I threatened a lawsuit, they finally started working on my claim. They will do anything and everything they can to not have to pay out a penny and to make sure that the company's as$ is covered but not you.. They purposely take a long time hoping that you'll get better before anything is approved that way they won't be liable for your work injury. I can only hope that when their employees are injured, they have to use the same exact workman's comp people. That way they can see what it's like to have to wait weeks with debilitating conditions to be able to get any help.”

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Posted 4 days ago

“IF you can talk to a human, you get the run around. Everything needs more info, more doctors visits, more documentation. In the mean time, no money, no way to get answers to a claim, everything takes 2-5 business days, but if you need to get paid they want everything yesterday. AVOID AT ALL POSSIBLE”

Helpful Report

Posted 1 week ago

“My experience with Sedgwick Claims Management Services was extremely frustrating and unnecessarily prolonged. Sedgwick acted as the third-party claims administrator for an insurance policy issued through Thimble Insurance (Verify Insurance Services LLC) after my brand-new vehicle was damaged while in the care of a business insured through that policy. The claim was filed in October 2025, and despite providing the requested documentation promptly, the process dragged on for several months. Throughout that time, communication was inconsistent and often nonexistent. Many emails and phone calls went unanswered, and I was repeatedly told that updates would be provided that never came. In many cases I had to initiate contact multiple times simply to receive a basic status update. The overall handling of the claim felt disorganized and extremely slow. Even after estimates were submitted, there were long periods without any meaningful communication or clear explanation of next steps. What should have been a straightforward property damage claim became a lengthy and exhausting process. In addition, only two days of rental vehicle coverage were approved even though my vehicle had to remain in the repair shop for approximately ten days, which created additional inconvenience. After months of delays and frustration, I ultimately accepted the payment offered simply to move forward and close the matter. While the claim was eventually paid, the amount of effort required on my part to obtain a resolution was unreasonable. A claims administrator should provide timely updates, clear communication, and consistent follow-through—none of which were present for most of this process. I strongly encourage Sedgwick to review and improve its claims communication and responsiveness so that future claimants do not have to go through a similarly prolonged and frustrating experience.”

Helpful Report

Posted 1 week ago

“I had to utilize their services through my job after a major car accident last year resulting in a bad concussion. I’ve been working FT with some restrictions since November. I’ve had to make 27 phone calls since then to keep repeating I’m back at work with restrictions. Each time I have to repeat the same information, they can’t find my claim, they can’t find my last correspondence, they can’t reference the voicemail they left me, the ask me to look up literally everything for them. I DO THEIR JOB FOR THEM. Since last year they have advised I speak with my examiner 9 seperate times. They say she has no extension or email and transfer me to her voicemail. I’ve never spoken to her. I tried reaching her in the portal, she responds that it’s better to speak on the phone. Here’s the kicker, they didn’t even pay out on my claim. CT state did. But I still had to deal with them regarding FMLA and mild work restrictions. If I did my job the way they do (or rather don’t!) I would be fired for my incompetence.”

Helpful Report

Posted 2 weeks ago

“The few times I called. I’ve been on hold for up to an hour each time. The last representative I spoke to had a quick dismissive attitude. They tell you information that contradicts information a different agent gave you… they are very slow to approve claims. It’s almost impossible to speak to your assigned claims examiner. It always says she’s helping somebody or is on the phone and then when you speak to different representatives they give you different answers…. People who have to use Sedgwick are in situations where they really need help. Sedgwick is awful.”

Helpful Report

Posted 3 weeks ago

“To begin with they never mailed me information I need to get started on filling out for being off due to injury. And was a pain to get the name of whom is handling my claim, but she can't bother to return phone calls, email nothing. Thanks to Sedgwick I can't pay my bills nothing. So not only am I in pain I have to worry about how I am going to pay for anything. And can't get anyone on the phone to talk to them about it. Never got any replies back.”

Helpful Report

Posted 3 weeks ago

“Walmart uses this 3rd party company as an arbiter and it's intended to confuse, deflect,and pass on the HR responsibility to the associate. Ideally, there will be some paperwork/online form error to fire you. Ideally, you will get so frustrated being told check with your manager, check with HR, check with Sedgewick, you will give up your claim or just resign from Walmart, which is what they want full-time associates with benefits to do. It's all by design.”

Helpful Report

Posted 3 weeks ago

“Our claim representative, Ortiz Vanessa was incompetent. Her complete lack of responsiveness to our phone calls and emails has been incredibly frustrating and unprofessional. Due to her negligence, we were forced to seek assistance externally, ultimately hiring a lawyer to navigate the claims process and and secure our compensation. Beyond the issues with our specific representative, Sedgwick is poorly organized.”

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Posted 1 month ago

“Terrible service.”

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Posted 1 month ago

“Former employee, the ridiculous expectations on the workload and poor management creates a hostile and undesirable environment. I felt literally sick everyday before login in. Managers micromanage and have the poorest level of communicate. Its like an assembly line chopping away at work, work-life balance is out the window. It is all a facade. If you are not part of the "click" you will not be promoted either.”

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Posted 1 month ago

“I wish I can put a -100 stars to this ewview. I have been dealing with a claim for 5 months where the installers of a fiber line for AT&T broke my sewer line. After 3 months, they approved the claim, supposedly sent a check that I never received and then, when I checked on status on my account, it shows it was VOID. They closed the claim and there is no way to communicate with them through the site. They do not respond to emails not phones. The claims person was Jordan Thomas. His boss is Cody Kostyak. I do not know why AT&T uses such service and give themselves a worse reputation than what they already have. Just awful customer service!”

Helpful Report

Posted 1 month ago

“Its hard to believe that companies use this management service for their claims. Everything is under a 2 day review when it is submitted and they only operate 5 days a week. This creates alot of communication issues with doctors, employees, and employers to get paid for claims in a timely manner.”

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Posted 1 month ago

“worst customer service i have ever experienced in my whole life!!!!”

Helpful Report

Posted 1 month ago

“The worst customer service with this company. I am currently on maternity leave, and I have not received my payment since I submitted my doctor’s documents on December 19, and today is February 6. I have spoken with many different representatives; all of them provide different information and make mistakes. When they update my case with the dates, they enter errors and incorrect dates that do not match what my doctor indicated on the documents. If the call gets disconnected, there is no consideration to return the call to the customer. For this reason, I have had to resubmit my case multiple times from December 19 through February 6.”

Helpful Report

Posted 1 month ago

“Sedgwick is one of the most disgusting and Incompetent companies I have ever dealt with. Involved in accident at other parties fault. Initial claim was filed and paid. Supplemental claim was filed for signifiant additional damages with no response despite numerous phone calls,emails etc. over a 2 week period, thus delaying repair of auto. Have given up and filed with my insurance company who will subrogate balance of expenses. No wonder they have a 1.1 of 5 rating for customer service.”

Helpful Report

Posted 1 month ago

“I think this is the weirdest company to work with. I asked one of their representatives if I could get an extension on returning my paperwork due to me working with the VA, she said, sure, I can do that for you. That was on a Friday, I came in Monday and saw the devoted my claim due to the paperwork not being returned. They’re a JOKE! A lot like the company I worked for.”

Helpful Report

Posted 1 month ago

“Unfortunately, my experience with this company was very disappointing. This was my second time working with them, and both experiences were equally frustrating. Communication was inconsistent, accountability was lacking, and documentation was not properly handled. I spent multiple hours on the phone daily, only to speak with different representatives who had no knowledge of my case. The medical examiner took an excessive amount of time on their part, and despite repeatedly requesting updates and information, none was provided. I asked if I could personally reach out to the medical examiner to help move the process along, but I was told this was not allowed per company policy. At one point, a representative even admitted they did not know what they were doing and stated that due to the holidays, they were unsure if or when my claim would be addressed. Overall, the process was exhausting, stressful, and unprofessional. This service should be easy to navigate, particularly for employed individuals, but it was not.”

Helpful Report

Posted 1 month ago

“Employees are getting transferred without warning to accounts they know nothing about or how to handle with no training or assistance from anyone There needs to be an investigation by the insurance commissioner and the better business bureau to take immediate action”

Helpful Report

Posted 1 month ago

“Never in 37 years of working have I ever delt with anything so incompetent in my life over almost 2 months dealing with you and still can't get it correct......unbelievable! If there were negative numbers I would of given you a -5 ! Two thumbs down👎👎”

Helpful Report

Posted 2 months ago

Sedgwick Claims Management Services is rated 1.1 based on 942 reviews