Sedgwick Claims Management Services Reviews

Name: Sedgwick Claims Management Services
Rating: 1.07

1.1 Rating 859 Reviews

2 %

of reviewers recommend Sedgwick Claims Management Services

Company Reviews

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Metrics

1.1

Based on 859 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 3%
Accurate And Undamaged Orders	Greater than 46%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Sedgwick Claims Management Services 1 star review on 11th June 2025

Anonymous

Sedgwick Claims Management Services 1 star review on 25th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disgusting... even dangerous. Their mantra: "Taking care of people is at the heart of everything we do"... hard to think of a bigger falsehood. Black mould attack in my daughter's bedroom. Assessors came and told me what a dangerous health hazard it was and that they would ump on it with great urgency, esp as she was sleeping on the floor to avoid the contamination... FIVE WEEKS LATER, after chasing and chasing, they finally forwarded the report to the insurance company!!! They should be ashamed, as should any insurer who uses them.”

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Posted 6 months ago

“I honesty pray my organization stop using Sedgwick for FMLA and Short Term Disability, and I have placed in a complaint today and the labor board is next. This organization/adjuster lacks the time frame for reviewing doctor paperwork, employer management approval emails, and pay vouchers, and leaving employees with missed pay hours, pay checks for weeks or a month (no to limit income). Customers Rep’s are always confused and provide incorrect information. Overall Horrible Service.”

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Posted 6 months ago

“This company is a joke... Every single time you call the agent cant help you at all. As they say, "let me review the notes one moment..." blah blah and cant answer a single question about your claim. They then state "i will go ahead and put in a note for the "examiner" or whoever to call you back". This then continues to delay my claim. On top of that ive lost two weeks of disabiliy pay. Claim started 1/24 and they did not start my waiting period on that day.. so now I miss out on the next weeks pay because my company paid me for 1/24-1/31. How can a company expect you to put in so much effort when on medical leave?”

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Posted 6 months ago

“It's been over a week since they've stated that they've mailed out my leave of absence paperwork, yet I'm still waiting. Mail shouldn't take that long especially since I've got 20 days from the start of the claim to get all paperwork in.”

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Posted 6 months ago

“Interpreters helping injured workers at doctor‘s appointments were not paid on time or paid at all. I have invoices from 3 years ago that has not been paid.”

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Posted 6 months ago

“We have had a claim in since November and were assigned a claims manager, Allison Weaver. It has been 46 days since her last email. We have emailed her requesting the next steps or understanding this process. We have included her manager Jackie Ngo with no response. We have called dozens of times. She has called back a couple times and we have missed it left messages and her recording it that she will call back in 24 hours but that has never happened. Assuming at this point we will need to enlist the help of an attorney.”

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Posted 6 months ago

“Albsolutly horrible customer service, their horiffic reviews tell you all you need to know.. totally disgusting!”

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Posted 6 months ago

“Honestly, they are a bunch of scumbags. Hell is the only place people that work for that company go”

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Posted 6 months ago

“Wow! These people are idiots! Delay and deny!! I only hope these people are all treated the same way some day!”

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Posted 6 months ago

“Horrible communication. My doctor took me off work for eight weeks after a total abdominal hysterectomy and fibroid removal but Sedgwick would only approve six weeks. How do you override a surgeon?? I didn’t receive a call, text or email advising I would only be approved for six weeks or that my claim was denied. I called Sedgwick twice, neither representative advised me.”

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Posted 6 months ago

“These people are useless! They've almost gotten my husband fired 3 times now by not sending in the paperwork to his work. Then when he tries to talk to Sedgwick, they hang up on him and act like he doesn't have a right to be frustrated with these idiots?”

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Posted 6 months ago

“Sorriest workers Comp Company in the universe although there is a couple good people who work here ,but others do not care if you get your pay or not even after a supervisor told me an amount and when it would deposit,still waiting for it.Would not recommend any company to do business with this so called "we are for the worker" company”

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Posted 6 months ago

“My car was damaged in a Shaw's parking lot over a month ago when the cart return bin blew over and hit my car.I recieved a letter 3 weeks ago which told me to contact the adjuster.I've literally called 4-5 times a week and no call back.Voice mail says I'll recieve a call back within 24 hrs.🤣🤣🤣🤣🤣 i've been polite when I call but won't be anymore until I get a call back and my claim is resolved so I can get my car fixed!”

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Posted 6 months ago

“I had to chose a star to be able to comment but Yall the worst I have never experienced such incompetence and terrible service. I have been in maternity on a month and still haven’t being paid, when I track it I’m being underpaid. Call backs never come through and somehow your reps and examiners talk anyhow like I’m to blame for your failed systems… what???”

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Posted 7 months ago

“this place is literally horrible. nobody can do their job at all. doesn’t respond for weeks, cut off my fiances therapy appointments after not answering for weeks, literally the worst company i’ve ever experienced”

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Posted 7 months ago

“Was injured on the job. Took an entire month to hear anything from my Sedgwick claims adjuster. I was home out of work for 2 months before I got paid. Reached out to the nurse to get information on my medical condition because the claims adjuster never responded. The nurse told me by email that the adjuster informed her to not to call or reach out to me at all! Never in my life I’ve been treated so unfairly. Months later I’m still in pain out of pay not sure what to do at this point.. Nicole.Phelps does not care at all!! As far as her supervisor she helped in the beginning but it’s only so much you can do when the person doesn’t care. I have plenty more emails and messages from the various chats where I reached out and all of Nicole response took days and weeks to reply to. Leaving me unsure and unpaid while dealing with injury from work.”

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Posted 7 months ago

“Delay, Defer, Deny....that about says it all for this mafia style organization. I dont even call it a business, but just an unethical platform that low class, shady, woke businesses use to cheat, scam and muddy the waters for valid legitimate claims. Just ask Alecia and Jason from New Jersey who ripped me off for damages done to my vehicle when the gate of Public Storge swung closed on my car. I did not tailgate anyone as the video plainly shows the gate open fixed open with no other car nearby. First they wont give you any kind of answer for atleast 30 days(DELAY) , while they throw up a smokescreen acting like you are talking to the wrong person iin every situation(DEFER), Then they lower the boom and (DENY), yet still cannot give you a real person to talk to...it's all actually an illegal facade. I hope this company becomes on Trump's radar.”

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Posted 7 months ago

“Agents are able to say wrong information and ones i figured out that it was not what the agent said, we the ones that get stuck with the problems and you get just a sorry from Sedwick, my case felt like scam and I could not do anything about it”

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Posted 7 months ago

“I found a piece of plastic in a gummy vitamin distributed by CVS. I called CVS and was on the phone with them for nearly an hour! I was told that someone would reach out. Radio silence for months.... I eventually (months later) received a letter from Sedgwick indicating that someone had been trying to reach me. I called them and learned that they did not have my correct phone number. They took the number and someone would be reaching out. Again, nothing. I called again and was told that the manufacturer would be reaching out. Here we are six months later and still nothing. I called again and was told to reach out to the manufacturer myself. Seriously, what a waste of time. I had merely contacted CVS to let them know of a hard plastic particle in a vitamin product thinking that they might be concerned and the response has been pitiful.”

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Posted 7 months ago

“They make you want to kill yourself. Opened and closed my disability case within 24 hours and never sent me paperwork and denied. I asked why and she said she didn’t know! Flat out lied! I looked at my inbox and it said I withdrew it and no documents. She just kept lying and she did it twice in a week! and guess what, they opened again and closed. That’s 3 times within 9 days and still making excuses. I’m convinced that certain examiners are the devil. Tomorrow will be day 10 of dealing with them and Nordstrom workers comp people are just as bad! That’s another whole tortourous ordeal, rude condescending horrid evil people, disgusting.”

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Posted 7 months ago

Sedgwick Claims Management Services is rated 1.1 based on 859 reviews