Sedgwick Claims Management Services Reviews

Name: Sedgwick Claims Management Services
Rating: 1.08

1.1 Rating 815 Reviews

2 %

of reviewers recommend Sedgwick Claims Management Services

Company Reviews

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Metrics

1.1

Based on 815 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 4%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Sedgwick Claims Management Services 1 star review on 25th January 2025

Anonymous

Sedgwick Claims Management Services 1 star review on 20th January 2025

William Jones

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Slow and lie to you .Told me sending check overnight.Didnt get it for 6 weeks and 4 calls and 10 emails . Now working on settlement.Iam guessing that will take forever.My attorney is handling everything now.”

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Posted 5 months ago

“You’re not sorry because you’ve had lots of complaints against this company and you’re not following your mission statement by any means. The only reason why you got one Star cause I had to in order to be able to put the message here I am dealing with a total neglect. case, and the caseworker, Megan, L Should be fired I don’t know how this company still in business. The employees don’t follow the rules that the company has put out in response to, and no one, no one ever ever answers the phone, so I don’t even know why you publish a phone number.”

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Posted 5 months ago

“This company does not return calls when you have to leave a voicemail. You can NEVER get to speak with a live person.”

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Posted 5 months ago

“Worst company”

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Posted 5 months ago

“My experience with Sedgwick Insurance has been nothing short of a nightmare after my vehicle was damaged by an Avis rental car. Sedgwick, Avis's insurance provider, has handled this claim with an appalling lack of professionalism and responsiveness. From the start, Sedgwick has shown little to no interest in processing my claim in a timely manner. I've had to chase down updates and answers on multiple occasions, only to be met with vague responses and endless delays. Despite providing all necessary documentation promptly, Sedgwick has stalled at every step, leaving my car repair needs in limbo. The representatives I dealt with, Thomas Highland and Tiffani Applewhite, displayed a dismissive and unprofessional attitude, only adding to the stress and frustration of this process. Instead of working toward a resolution, they seemed more focused on avoiding responsibility and giving me the runaround, with each interaction leaving me feeling like my claim is not a priority. If you're dealing with damage involving an Avis rental and Sedgwick is involved, prepare for a lengthy, frustrating process. This company’s handling of my case has been extremely disappointing, and I would urge others to be cautious when relying on Sedgwick for insurance support. Their lack of responsiveness and accountability, especially from Highland and Applewhite, is absolutely unacceptable, particularly when dealing with an issue that is already stressful enough.”

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Posted 5 months ago

“The worst service. My company hired Sedgwick to manage my leave and it’s been nothing but a bad experience. They provide little to no information on leave benefits and give contradicting information. Such a waste of a companies money to hire someone to manage leave benefits that knows nothing about benefits. Calls at times before business hours.”

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Posted 5 months ago

“Purposely delays process & provides vague misleading direction & information to not pay out short term disability. Will call you at random times in hopes you miss the phone call to delay further. Save yourself the headache and consult an ERISA disability lawyer to represent you from day one. Sedgwick is fraudulent and plays every dirty trick in the book to not pay out.”

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Posted 5 months ago

“If I could give no stars I would !!! Worst experience ever”

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Posted 5 months ago

“Im wondering why are you hiding my IME report by your Dr who works for you?”

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Posted 5 months ago

“I have been out of work since August 1st,with no pay and no response from them.And I need surgery also.”

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Posted 5 months ago

“So my wife has had trouble with them since the day she started her claim. They keep getting info wrong and every time she corrects them they act like it didn't happen. Somehow they pulled from thin air that my wife was supposed to go see her doctor after only being out for two weeks and they could only approve her up to the visit until she went to the doctor. The doctors never wrote anywhere about a follow-up, in fact the doctors wanted her out for 3 whole months. Still waiting for the back pay to come in after the two week period got approved. Now also waiting for them to approve the extension that the doctor has already sent them all the info for multiple times and they keep claiming they see nothing on their end. Next step is for her to set up a 3 way call between her, Sedgwick, and the doctors because Sedgwick is incompetent.”

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Posted 5 months ago

“Truthfully, yes they are nice people to talk to but communication is just not good. Given so much incorrect info and takes a while before you get response. Sorry but Sedgwick needs to do better for when you are sick, you do not need additional frustration.”

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Posted 5 months ago

“I was in an auto accident with a tourist on Kauai. The other driver was at fault. The agent assigned to me, Melanie Dollison, is on the East coast so that’s a 6 hour time difference so it’s have to call really early before work. She rarely answers her phone and she will not return messages or emails. I tried to call the number of her supervisor which is on the message of her voicemail but it’s been disconnected. The body shop that is fixing my car needed supplemental funds and she won’t return the body shop’s messages. I can’t get my truck back until she pays. I asked about a rental and she said that I have to pay for it and then get reimbursed. I don’t have the money for a rental.”

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Posted 6 months ago

“Horrible customer service, claims management and website. Don't expect to get paid anytime soon while on leave.”

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Posted 6 months ago

“I would give zero stars if I could. Since my spouse's company started using Sedgwick for FMLA, we've had nothing but extra stress added to our already stressful situation. I would love to call out a specific person by name who's made our lives hell with their lies and run around for the past two years. It takes a half hour to convince the person answering calls to let you even leave a message for a supervisor. I don't think there really are supervisors. No one's doing their job”

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Posted 6 months ago

“I had a total loss of a piece of essential equipment at my business. The claim went to Sedgwick to handle and pure and simple, it was a nightmare. I founded and ran two businesses, one for 35 years, the other going on 13 years. A quick settlement was crucial. It was a very straight forward settlement that was bungled and pass around when my "REP" unexpectedly whent on vacation. The settlement took months. If check wiith your insurance company to see who settles the claims. My insurance company did a good job on a smaller claim years before, but this added unbelievable stress and financial burden and crippled my business for a good two years, not to mention the loss growth. Their website spiel would make a snake oil salesman proud!”

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Posted 6 months ago

“The Absolute worst! The lowest of low level of SCUM insurance rats in the business! And the clients they represent are just as bad. Can't believe laws allow them to do what they do!”

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Posted 6 months ago

“All these doctors and hospitals are in control with Sedgwick. They really don’t care. Get a lawyer and a news reporter. Their will investigate and shut them down.”

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Posted 6 months ago

“Filed complaint about a doctor who made false claims and accusations on on 4/30. Never received a response.”

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Posted 6 months ago

“Horrible experience!!! Sedgwick is a joke. Portal is useless, confusing and with no assistance. Response in the Chat are inaccurate and false. Definitely causes unnecessary confusion, stress & anxiety at time when we need support.”

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Posted 6 months ago

Sedgwick Claims Management Services is rated 1.1 based on 815 reviews