“I was told by an examiner I didn't have fmla, and I later found out I did have it, but I received points at work due to this examiner not telling the truth.”
“I tried numerous times to log in their system. I’m talking about 4 mornings! My sprinkler line was damaged by AT&T and I’m just trying to log in as a new user. I was told my claim is an “incident” and that I would not be able to create a log in account. I called AT&T and they gave me a new claim number, the same thing happened. My gosh, I chatted to over 5 agents and still can’t get in. It’s a good thing I’m retired or else I wouldn’t be able spend the time to deal with this!”
“My surgery was 4-14. All documentation was provided prior to surgery day and Sedgwick want to wait until actual surgery occurrence. I called the day after surgery to report but they needed documentation. Sedgwick has authorization to request said documentation. 9 days after surgery and fmla is still not approved. Numerous attempts to talk with actual case manager is futile, but would easily fix a y issue. Sedgwick creates as much stress as major surgery. Highly disappointed with this process.”
“Had to have neurosurgery on my spine short term disability refused to cover the 1st month i was out saying not enough information? My doctor's note showed i couldn't dress or bathe myself. Eight weeks out of work covered half of that and ended up returning a month earlier that my doctor's wanted me to. Tried calling and at 1st response was OK until the saw I wasn't giving up on the 1st 4 weeks then wouldn't answer or call me back. Originally had me down as able to work the day of my surgery until I asked how the heck could I work a 12 hour shift make a 4 hour drive and be at the hospital checked in by 10am. If this is the company you have to work with for your short term disability then you have my sympathy and hope you have money saved up your going to need it”
“Impossible to get any sort of communication with my claims examiner. Left multiple messages regarding payment, after 2 weeks of not receiving my check they stated they would reissue which would take another 10 days. Unacceptable service and I highly recommend avoiding at all cost”
“It too me 3 weeks to get my claim approved even though each time I took notes and called my doctor and advised what they needed. I also have been off a month and never got paid to date. My manager had to take her time to open tickets and escalated but still not paid. Not acceptable! I work for a major company and this is not going unrecognized!”
“The worst when dealing with people They have absolutely no customer service skills. Contacted my doc without a signed release/consent. I have permanent light duty work restrictions and they claim my accommodation cannot be met but yet they accommodate others. Not fair with their decisions/judgments. Overall the worse company I've ever had to deal with.”
“They mixed up paperwork, kept closing my case, no one was ever able to help me. I have had to fight with them multiple times a week for the last 3 months for my short term disability. They are awful.”
“This company is by far the worst my adjuster Sara Couture is horrible she doesn’t respond I have emailed called over 20 times with no response she never pays me my money on a weekly bases like I should have over all I would never recommend a worker’s compensation claim with this company they are by far the worst with helping with anything”
“I had a frustrating experience with Angela Johnson, a claims adjuster for Sedgwick based in Maryland, handling my property damage claim after a tree fell on my truck at Promenade at Town Center Apartments in Santa Clarita, CA. Angela works remotely and, based on my interaction, seems to make snap decisions without proper investigation. She called me once for what felt like a 1-2 minute conversation—barely enough time to explain my side—while my son was throwing up in the background. Instead of showing any patience or understanding, she rushed me off the phone, clearly uninterested in hearing me out.
After that, she was impossible to reach—I left multiple messages she never returned. Her denial of my claim came shortly after, claiming it was an “act of nature,” despite photos I sent showing the tree’s poor condition and evidence of prior incidents. It’s clear she didn’t bother to visit the site (being remote in Maryland) or dig into the leasing agency’s maintenance history. I’m a parent dealing with a sick kid and a wrecked truck, and her dismissive attitude—basing a decision on a rushed call—felt unprofessional and unfair. Sedgwick should train their remote adjusters like Angela to at least listen and investigate properly, not just push people off the phone and deny claims without care. Avoid her if you can—my experience was a nightmare.”
“Mail claiming car rental damages on Avis rental from 8 months ago --SCAM. No damage when returned and accepted upon return. Reports filed with FTC and BBB.”
“Had a claim that I called, messaged and emailed about over 10 times. Took 5 weeks to respond to me and then still said they were waiting on a response (which i knew was a lie and caught them in tue lie). The worst company i have ver done business with.”
“We have noticed significant challenges in communication, including delayed responses and limited availability outside of standard business hours (after 5 PM EST). Unfortunately, return calls are not typically received within 24 hours, and resolution often requires escalating the matter through the chain of command.
Additionally, it was concerning to learn about a case manager change from our own employee, especially when we had received conflicting information from Sedgwick just two days prior. This lack of proactive communication is particularly disappointing, as it directly impacts the support and care provided to employees during critical times. We strongly encourage improved transparency and responsiveness to ensure a more effective partnership.”
