This company is the biggest bait and switch. I rented a storage unit at a Public Storage facility in Douglasville, GA. They have a severe RAT problem. Rats got into the storage unit and destroyed over $17,000 worth of building materials. I read the brochure that was handed to me at the storage facility which stated that the coverage for vermin was a max of $2,500. I filed a claim and was told that I would receive $250. I went back and looked at the brochure and in fine print at the bottom it says "This is meant to serve as a general description only. For more details on the coverage, exclusions and requirements of the policy, please refer to the copy of the Certificate of Insurance." So I pull up the policy and it says a max of $250. This is a bait and switch if I have ever seen one.