Sedgwick Claims Management Services Reviews

Name: Sedgwick Claims Management Services
Rating: 1.07

1.1 Rating 859 Reviews

2 %

of reviewers recommend Sedgwick Claims Management Services

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Metrics

1.1

Based on 859 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 3%
Accurate And Undamaged Orders	Greater than 46%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Sedgwick Claims Management Services 1 star review on 11th June 2025

Anonymous

Sedgwick Claims Management Services 1 star review on 25th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I hated the treatment and attitudes of all the case managers I had to deal with for six months with Hyundai. However, I was so pleasantly surprised when it finally got to Sedgwick. Their case manager (Steve) was so efficient, helpful, patient and just a nice guy. He even smoothed over what could have become some issues and helped alleviate much of the bad taste left by Hyundai”

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Posted 4 months ago

“Sedgwick was awesome to deal with. They made the entire process so easy and did everything for you. I'm dealing with Newyork life now and they are a nightmare. Sedgwick reps were all domestic call centers, knew what they were talking about and have a very simplified process, seamless”

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Posted 4 months ago

“I found out that I would be scheduled for surgery 6 weeks in advance. A week later, I informed my supervisor and began the calls to Sedgwick; the case manager stated that everything had to be turned in by a particular date in March. Two weeks from the initial call, my doctor, his assistant (nurse), and myself had all sent our respective paperwork to Sedgwick. Surgery took place and some time afterwards, more paperwork was sent on my behalf (yesterday), and later today, I received an email that everything was approved such as the LOA and pay for the specific timeframe. Now I’m waiting to return to work and get with our financial dept. She stated that she could find a way to ensure I’m paid completely for the few days that weren’t covered (pay wise) by working her magic! Overall, I’m satisfied with the process. I would advise a bit more communication from my specific case manager but the ladies that I did speak to later on, were phenomenal!”

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Posted 5 months ago

“The worker Charles was absolutely amazing and such a kind person, he helped me so much throughout the whole process. He gave off really good vibes and was positive!!”

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Posted 6 months ago

“Steven from Sedgwick claims went above and beyond to find my claim # after a dropped call He was very pleasant, encouraging, helpful, and caring Steven I really appreciate you!! Thank you!!!”

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Posted 7 months ago

“Sedgwick is the dirtest bunch of liars, I have ever witnesses, I filed a complaint against them, with the commissioners office, the guy there turned his back, on the truth... I hope Patrick Morrsey fires everyone of them, I would name them all off but I'm filing a discrimination against everyone of them, Sedgwick, had three of the lowest lives a man could talk to. Money motivates them and the feather in the hat ,I'd be ashamed to say I worked for them.... YOu would have to be a professional liar to get a job there, not all of them but the ones I know, shame on you ..”

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Posted 8 months ago

“Sedgwick by far was the most caring and efficient company I had working with me after my accident at work.”

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Posted 9 months ago

“They pay on time and sometimes early. Good for landlords.”

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Posted 11 months ago

“PLEASE TAKE THE TIME TO READ THIS - I BELIEVE SEDGWICK IS BEING ILLOGICALLY BASHED!!! I have had Three - Count Them - THREE - Separate Extended Leave Claims through Sedgwick as a Lowes Employee, and I've only been their employee for TWO YEARS!! First, A Proper Shout-Out To Them for putting up with my apparently hazard lightning-rod life! The first accident, a rather odd pallet lifting and stacking incident in which I partially tore a tendon in my right forearm! This required surgery, a month and a half of recovery and physical therapy! Next, a winter, right shoulder ligament injuring trip-and-fall in the parking lot of my apartment complex. This occurred over a mid-parking lot cement "parking guide" with no raised markers. This structure disappears when it snows more than 6 inches!! I'm still addressing the safety hazard this poses! Again, over a months rehab and recovery! Thirdly, and worst, a severe auto accident involving a practically head-on collision with a cement embankment! (I'm starting to feel that Murphy is somehow a relative of some kind!) This fractured my Sternum, and though no treatment could help, I was again out for over a month! Each and every time Sedgwick immediately accepted my claim, expediently processed it and kept me updated through their My Sedgwick Website!! By the way, all claiments have 24-Hour access to this site, and are informed of this in the Snail Mail and Emailed claims documentation!! This is how to contact your Case Manager with any questions you may have!!! Sometimes I must wait a day or so for a response, but I simply consider how many injured people there are - then this becomes totally acceptable!! Remember; Patience Is A Virtue Folks!! You Are Not The Only Claimant They Have!!!! Also, I have always been paid by Sedgwick no later than Two Weeks after my claim was approved, and that only takes, at most, a week - as long as you provide the understandably required documentation! My goodness! A three week wait - to me, that's a pretty fast response to an unpredictable and processing-required occurrence!!! Face it - They Are A Health-Care Business, ever heard of HIPAA?!? It's a paperwork nightmare that they must correctly follow TO PROTECT YOU!! In the future, look more closely at whether you are actually Working "Properly" With Them --- Or Simply, Judgmentally, And Selfishly, Against Them!! PLEASE THINK ABOUT IT!!!! Sedgwick Is Not Evil Or Out To Get You - Just An Insurance Company Filling A Much Needed.Service!! Thanks To Anyone Who Reads This In It's Entirety - I Hope It Helps! THANKS SEDGWICK FOR ALL YOU'VE DONE FOR ME!!🫡👍”

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Posted 1 year ago

“I have been dealing with sedgwick since February and I only had one adjuster that was rude and didn’t answer any emails , questions etc and they was Clancy. As far as Ms Paire Watts , Janet Vickroy , Patricia Soto and Christine Goode they were all such a help ! Answered any questions I had , gave updates without me having to reach out and were overall kind making the process seamless. Just giving y’all hope that they aren’t all rude ! Thank you ladies for your help”

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Posted 2 years ago

“My name is Mrs. Thompson, I'm a 59 year old who has worked since I was 14 years old and never had to file a claim for Disability before. But on 6/3/23, in the early evening this past Saturday at about 1:20 pm, I was on the phone with a lovely lady name Diwana, I hope I got her name right because she went above and beyond to help me file a "Short Term Disability Claim" We had almost finished up when the call disconnected, I prayed I gave her enough information for her to call back but I still decided I'd call back anyway. While I tried to call back knowing that I may have to go through it all again, Diwana calls me back! Thank you Jesus! Anyway, for you company to have someone like her, that would go beyond the call of what she had to do was amazing and she should be well honored for this, commended for her courteous polite attitude and patient manner. Thank you so much Diwana! And God bless!”

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Posted 2 years ago

“I have been dealing with the most fantastic girl in the Sedgwick Perth office (Irish descent so Sedgwick know who this is). They are not our insurers naturally but she is an absolute champion. Keep hold of this girl. She is worth promoting over time all the way to the top.”

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Posted 3 years ago

Sedgwick Claims Management Services is rated 1.1 based on 859 reviews