Sedgwick Claims Management Services Reviews

Name: Sedgwick Claims Management Services
Rating: 1.08

1.1 Rating 844 Reviews

2 %

of reviewers recommend Sedgwick Claims Management Services

Company Reviews

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Metrics

1.1

Based on 844 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 3%
Accurate And Undamaged Orders	Greater than 46%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Sedgwick Claims Management Services 1 star review on 11th June 2025

Anonymous

Sedgwick Claims Management Services 1 star review on 25th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute worst company in existence.”

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Posted 3 months ago

“They mixed up paperwork, kept closing my case, no one was ever able to help me. I have had to fight with them multiple times a week for the last 3 months for my short term disability. They are awful.”

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Posted 3 months ago

“This company is by far the worst my adjuster Sara Couture is horrible she doesn’t respond I have emailed called over 20 times with no response she never pays me my money on a weekly bases like I should have over all I would never recommend a worker’s compensation claim with this company they are by far the worst with helping with anything”

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Posted 3 months ago

“I had a frustrating experience with Angela Johnson, a claims adjuster for Sedgwick based in Maryland, handling my property damage claim after a tree fell on my truck at Promenade at Town Center Apartments in Santa Clarita, CA. Angela works remotely and, based on my interaction, seems to make snap decisions without proper investigation. She called me once for what felt like a 1-2 minute conversation—barely enough time to explain my side—while my son was throwing up in the background. Instead of showing any patience or understanding, she rushed me off the phone, clearly uninterested in hearing me out. After that, she was impossible to reach—I left multiple messages she never returned. Her denial of my claim came shortly after, claiming it was an “act of nature,” despite photos I sent showing the tree’s poor condition and evidence of prior incidents. It’s clear she didn’t bother to visit the site (being remote in Maryland) or dig into the leasing agency’s maintenance history. I’m a parent dealing with a sick kid and a wrecked truck, and her dismissive attitude—basing a decision on a rushed call—felt unprofessional and unfair. Sedgwick should train their remote adjusters like Angela to at least listen and investigate properly, not just push people off the phone and deny claims without care. Avoid her if you can—my experience was a nightmare.”

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Posted 3 months ago

“Awful service. Just go through state disability”

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Posted 3 months ago

“Mail claiming car rental damages on Avis rental from 8 months ago --SCAM. No damage when returned and accepted upon return. Reports filed with FTC and BBB.”

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Posted 3 months ago

“Had a claim that I called, messaged and emailed about over 10 times. Took 5 weeks to respond to me and then still said they were waiting on a response (which i knew was a lie and caught them in tue lie). The worst company i have ver done business with.”

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Posted 3 months ago

“We have noticed significant challenges in communication, including delayed responses and limited availability outside of standard business hours (after 5 PM EST). Unfortunately, return calls are not typically received within 24 hours, and resolution often requires escalating the matter through the chain of command. Additionally, it was concerning to learn about a case manager change from our own employee, especially when we had received conflicting information from Sedgwick just two days prior. This lack of proactive communication is particularly disappointing, as it directly impacts the support and care provided to employees during critical times. We strongly encourage improved transparency and responsiveness to ensure a more effective partnership.”

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Posted 3 months ago

“If I could give zero stars, I would. I've had to request medical leave due to a broken ankle. I'm almost 3 weeks out of work, they give me the run around about approving my leave and won't respond to my chats. I've spoken to a different person every time I call and likely won't get approved because of the run around between them and my doctor. Big fail on their end.”

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Posted 3 months ago

“Sedgwick staff are rude, sexist snd will do anything to deny laying a claim. I finally got my claim paid but I had to fight them for weeks. It was exhausting. Surprised the FC condone such behaviour. I am taking my complaint to the Financial Ombudsman.”

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Posted 3 months ago

“They outsource to outside countries.”

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Posted 4 months ago

“This is the poorest claim service company or company in general that I have ever dealt with the adjusters voicemail says I will be out on September 23 and back on the 25th. I’ve told her three or four times what it says on voicemails because she never returns voicemails her manager never returns voicemails I wouldn’t deal with this company if I had any other choice other than to pursue this claim.”

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Posted 4 months ago

“Sedgwick is set up to deny your claims, They will deny you if you are one minute late with your information. I work a Lockheed Martin and we have a point system for attendance. Thanks to Sedgwick i am now up to 5 points and subject to disciplinary action. I tried to call them and could not get an answer and made me late on 2 different occasions. I also had my Dr. send in the paper work and they still denied it. Lockheed needs to find a different way a keeping up with there absences.”

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Posted 4 months ago

“They are incompetent they constantly were not receiving fax gave them a return to work date and they still messed up my pay try living on 199.00 dollars for a month instead of the 800 I was expecting trying to recover from cancer surgery the last thing I need is dealing with incompetence phone calls and emails this company should not be in business”

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Posted 4 months ago

“I wish I could give a zero! Horrible service (or lack there of). I filed my STD claim a month ago and due to a lack of communication from my case managers, the claim still has not been approved. They could not read the fax my doctor sent them with all the paperwork that was needed but never notified my doctor or me. Then they changed my case manager and didn’t tell me so I kept getting no responses from the first case manager they assigned to my claim. They also said they don’t communicate with the doctor for information they need, only the with the insured. They didn’t communicate with either in my case. My company used to use SUNLife for FMLA and STD claims and they were awesome when I had to file a claim. I would never recommend Sedgwick to anyone due to their poor service!”

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Posted 4 months ago

“Absolutely unacceptable and highly unprofessional! This firm should not be at the forefront of a major bank’s decision-making process regarding employees on FMLA or Short-Term Disability. Their handling of these matters leaves a terrible impression on the integrity of the employer. The lack of professionalism and care is shocking, and their approach creates unnecessary stress during an already difficult time. Employees deserve better treatment and more competent decision-making.”

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Posted 4 months ago

“Completely unreasonable and unreliable. Not only did they make it extremely difficult with the documentation but also refused to disclose important information I needed both during the time I was with my ailing father in law all the way up to his death. I had to fight with them for nearly two weeks before they finally agreed for my leave, only to then tell me I won't be paid which is one of the things I had been asking for since the beginning of the leave. If I had been told it was just for job security and not pay I would have been better prepared to get through the tragedy, but instead was left in the dark until it was too late.”

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Posted 4 months ago

“Horrible customer service”

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Posted 4 months ago

“If I can leave 0☆ I would. I set up a claim for paternity leave in november for my daughter to be born in feb of this year (2025), I was approved for 6 weeks. Now they're telling me I'm only approved for 2 weeks and if I want more time it will be unpaid. When I asked about the time I was quoted for, they had no idea what i was talking about. This company is a joke, their policies are a joke, if I didnt know any better I'd say this company is a scam. I will be talking to my company to find somewhere else to place our business trust because this is insanity.”

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Posted 4 months ago

“These people take more than three days to send you the first forms to fill out. They only give you two weeks to provide all the information from your doctor. And with one week left until the deadline to close the application, they then ask for your medical records, and because of the company's medical policy, those documents are released in a period of three to six weeks. In other words, in the end they are not going to approve anything! I think they do this on purpose to not approve the claims and to psychologically punish the employee who is sick and has to continue paying his bills.”

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Posted 4 months ago

Sedgwick Claims Management Services is rated 1.1 based on 844 reviews