“Evil dishonest low level humans working for this Organization. I have worked 30 Years over 20 for the same company and being denied Sick pay denied my needed treatments”
“Really frustrating experience- they will go to every effort to deny short term disability claim. They are not professional and extremely careless in how they administer chains”
“The incompetence is staggering. The user portal is lacking. Every interaction is miserable. I have had people basically just make up stuff instead of finding the answers. Feels like their agenda is to wear you down until you give up. Examiner is never available.”
“Worst customer service experience I have ever encountered. Home Depot and Midea should be embarrassed by their handling of claims and the customer experience. Endless phone calls with no resolution. Hours on phone. Currently waiting on hold for supervisor for and hour and twenty minutes and counting. Boondoggle”
“I was told to reverify and have the the paperwork turned in by a certain date. I did it in two days then they say they needed additional information. But they waited a week to tell me and I had to call them. My examiner is never available and never answers my email. This company is ridiculously incompetent.”
“Wish I could leave a zero this is the worst company ever had one adjuster Imari Gilmore said to send in the notarized paperwork I did almost a month ago absolutely no communication after that then they assigned another person Nicole Parks 1 month ago I left 7 messages over 3 weeks no return call then I finally figure out to go on the website and there was paperwork to do!! Do you think Gilmore told more about this website or the other paperwork absolutely NOT.I left 4 messages on their site it says 24 hrs someone would respond back,lol nope.Its been 6 days no response this company isn't better than the dirt on the bottom of my shoes.They need put out of business.HORRIBLE!!!!”
“Please avoid this company. We took out insurance with John Lewis for our claim to be handed by Sedgwick. They are deceitful, manipulative and untrustworthy. And I don't say that lightly. Their communication is unprofessional and consistently delayed. I honestly cannot believe that a company like this is still in existence given the overwhelming negative reviews. They have no integrity and will actively contradict previous statements they have made and then gaslight you and tell you that is not what they said. The 'communication log" that is added to is a long list of paraphrased conversations that purposely omit things for their benefit. They have also changed the log on occasion when caught in a lie. I have raised a formal complaint which I am sure will be treated like we were; with utter contempt and disregard. Absolutely disgusting practice. They do not deserve one star. Avoid at all costs.”
“Sedgwick is the worst company to deal with for claim management. I am dealing with mental health issues and two psychiatrists have sent information to them. I am currently in a facility seeking mental health support and they are still denying the claim. They are causing additional stress with is causing my mental health condition to worsen. Absolutely horrible customer service. I requested a call from a supervisor and Heather has yet to return my call.”
“They do not do what they promise to do. They approved my claim quickly in the beginning,then started lying about the check being mailed. Absolutely TERRIBLE,even the supervisors won't respond”
“Office workers don't know what they are doing. They can't help me. Keep referring me from another to another person, no-stop since 3 weeks ago. I haven't got paid and this is my 4th week! So sad!!!!!!!”
“Claim reps are the worst they never return calls,Horrible company Working on my second rep absolutely no better Imani Gilmore and Nicole Parks need fired”
“Victoria Tobias was supposed to handle my claim instead she closed it! No communication what so ever I was in my job when my vehicle was rearended. Tons of emails and phone calls later no response!”
“Dealing with Sedgwick is a waking NIGHTMARE!!! I have been out for about 3+ months, have NEVER spoken with my examiner not even once. The amount of paperwork they require is ridiculous. Reviews are late, claims denied then when they finally get around to the new set of paperwork its approved for about a week then more paperwork is required. Its a never-ending circle. The customer service agents that take the initial calls are very nice, helpful and professional. Cannot say the same for the examiners: no idea how nice, professional or helpful they are since I have never actually spoken with one”
“Had surgery major surgery on 10/3, doctor filled out forms for 12 week leave. Sedgwick called me and told me I needed to return to work on 10/28 while having a post op infection, on narcotic pain meds, unable to drive, unable to walk without assistance. My leave has been extended but even with the extension Sedgwick has tried to demand I return to work earlier than what my doctor has recommended.”
“Sedgwick: Worst communication skills ever, they love making everything extra complicated. Endless forms orgies. Even if you don't get benefits or pay while on leave of abscence they treat you like a fraud. Horrible reaction times. I don't understand how my employer Tesla can rely on such a poor service when it comes to their human resources. If employees get really sick and they have to deal with Sedgwick they get even sicker from all the bureaucracy and confusing and super slow handling of the claims by Sedgwick. Probably they are the cheapest around in Claims Management Services.”
