This company is exactly how all of these previous reviews state. They will do their upmost to deny any claim no matter how much supporting evidence you have. Insurance companies must use them for this reason only. Aviva for one. They are arrogant, rude and unprofessional to say the least. My claim has been ongoing for years, and still no resolve. They have continued to use incorrect information, mislead the insurance company and will stoop to low levels in their aim to deny a claim. I would urge anyone with similar issues with them to take the matter forward to the ombudsman. Maybe with so many complaints they may listen.