Zero communication from anyone at this company. Our claims agent has been "off work" for months, and zero communication informing us who to contact since she is unavailable. Email left on their website, phone messages left, letter sent to their headquarters, absolutely no response to any of that. I'm not even sure they are still in business. On their website I asked for checks to be issued electronically instead of paper checks .. Big Mistake! They screwed that up and I'm not sure it will ever be rectified without a Court order. Not sure if they are crooks or just incompetent.