Where to start you get the call and from the start they dictate what they are doing not what they can do for you. They work on the behalf of the insurance company to save them money they will tell you it can be repaired just by taking a photo then the emails start that's when they price the works at just from a photo. The adjustor turned up with a clip board and lazer to measure didn't even place a hand on the work needed ? I had to make safe and remove the material from the footpath after they left. I have had three builders to my premises and all have said that it can't be fixed needs replacing but Sedgwick will still send emails to say otherwise. I have been with my insurance company for over 10 years and this is the first claim and it's none fault incident so claiming off the other insurance company to which I found out are both the same trading under different names hence Sedgwick to bully boy tactics and save them the payout. Best to check and gather information for yourself photos independent builders etc. Also check out insurance bullying on Google and get clued up as solicitors are willing to step in and have had to take these companies on don't get pushed around with insurance jargon and seek legal advice. And on renewal shop around as loyalty is not rewarded.