I have a uhaul storage locker, I pay to have the contents insured. A water line burst and damaged te contents of my locker. Uhaul employees threw away some of my items because of the damage. Its been over a year and although there was initial contact I have not been able to get in contact with anyone from Sedgwick for the last 5 months. I call every day and send emails (Kathleen Hilson) but never any response. Starting to get very frustrated with the lack of professionalism and curiosity this company shows. But from the reviews I've read, it seems to be their standard practice.