Deny and delay. They think they are doctors, and can make decisions on your health by looking at your Dr's. notes. If there is a delay in the doctor's filling out the paperwork, you are denied benefits and have to appeal the claim and all the documentation collection is on you. Meanwhile you are trying to recover from major back surgery. Unethical, fraudulent, criminal business practices are their specialty. If there was negative stars for the rating, that would be too high.
1 year ago
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