investigation. / (ɪnˌvɛstɪˈɡeɪʃən) / noun. the act or process of investigating; a careful search or examination in order to discover facts, etc. Facts. Investigation. Two words that ring in my ear when dealing with this company. Finding the truth and viewing the film stated they would, this company refuses to diligently do the job they stated they would on initial contact. Promised communication? Lack of communication. Lack of accountability. I hope the claims adjuster I dealt with never finds herself on the opposite end of an unfortunate situation such as I have and then have to deal with her own company. Answering straight forward questions with honesty and facts would be beneficial to anyone stating they’ve completed an investigation. Stop being vague, answer directly with facts. Again, watch the film you stated you would and be honest. May we aspire to be better members of society with doing the role we have been hired to do. Half assing any job where people’s lives and work can be affected is a responsibility. Respect it. Do your job. Do as you stated. Find the facts and then address accordingly. Have the evidence to back up work and words. Sitting behind your email address or voicemail, ignoring concerns or “claims” that come across your desk is a representation of how you don’t care about what you’re doing. Real, good people are on the other end. People who love their work and stand behind their words. Stop hurting the good ones that just want answers and the truth to their injury. Karma is real. May you be blessed to do better and learn from how you treated me. No need to call a lawyer and right this wrong. I could, but I won’t. A manager of the very company where I was injured states there was negligence but protocol states it must go through claims. Your words state different and blame me. Facts you couldn’t give. Film you never reviewed for the truth. Facts!! A word within the investigation definition and what you state you completed. You didn’t make an effort. People make mistakes but I hope you learn from this. I hope you never find yourself in my situation. I hope this company learns something from this review but I have a feeling next time the other person won’t be so forgiving.