I had a horrible nurse covering my case. She never returned calls or emails. I phoned another person at the company and let them know. They told her . She finally phoned and yelled at me while I was at work. The next day she sent my open and shut claim for a workers comp physician review. Usually they deny but it was so obviously a workers comp case that they approved it. Now she has not answered my calls and requests to extend my deadline for surgery on the original claim. I hope my teachers Union gets rid of this unethical mco by next year. My school district uses them. I am going to see if the union can get rid of them as they do this to other teachers too. Horrible.