Horrible customer service, rude response to messages and the Dane Street team they use to review claims was just as rude and reckless. Couldn’t even get my age corrected on the report. I have no faith in a person who states they thoroughly reviewed my medical records and yet cannot get the simplest of information correct. I’ve been diagnosed with a listed disability that is causing me considerable health issues and I’m unable to work now. After waiting four months and appealing the denial, I still don’t have benefits. I’ve never asked for disability, extended time off or any type of assistance. But now I’ve had to do this due to the new diagnosis and the decline in health. The last thing a person needs when they’re going through this type of life altering experience and the challenges it brings is for a company who should be helping to be rude to them and dismiss their request for assistance when they clearly didn’t read the information they were sent. They don’t consider what effect this has on the person. I’ve lost my home and had to move in with family. Had to take out loans I can’t afford to pay back. It’s been very difficult. Then to deal with this company and their team members being rude to you on top of everything else. It’s just horrible.