A few months ago we were heading in to grab lunch at Chick-fil-A at Town Ridge Square in Raleigh, NC, I tripped over a poorly marked parking bumper and landed on my face on the cement sidewalk. As I tried to get up from my fall, bleeding and in pain, two workers came out and told me that this "happens all the time to customers." After x-rays on my leg, face and hand at emergency care that day and a visit to the orthopedic surgeon the next day, I found out I had broken my hand. After countless follow up calls, I finally found out from the heartless insurance company, Sedgwick, that Chick-fil-A will not pay any of my medical bills. I am still in constant pain from my broken hand and have scars on my lip and chin. After dealing with Sedgwick on this issue, I really have to disagree with their “Taking care of people is at the heart of everything we do” statement on their web site.