the people there are friendly at first but have been waiting 3 months for a simple hot tub recall on the pump they make you jump thru hoops actually tell you to cut the electrical cord rendering your pump useless alleviating any liability to them not caring whatsoever how long you are without your item and cannot use your hot tub. Every time you call to question someone you get a different response finally after 3 months I got frustrated enough to ask for a supervisor and she got very defensive and had a tone with me that was not needed and of course her answer once asked to go above her of course there was no one in ...lol.....and there was no number or email that she had to give me to talk to anyone at bestway door slammed shut....except the fact they have a huge website and a customer service number that she could have easily directed me to . This company is horrible to deal with if you wait long enough it will go away or so they think . I never write reviews but this one deserves a 1 star and even less if I could give one