I ordered the deluxe bunch of 20 roses for my wedding anniversary to be delivered to the restaurant we were going to be dining in. I ordered them a week in advance and provided exact delivery instructions as well. I called the restaurant on the afternoon of the dinner to be told that the flowers had not arrived, so I contacted serenata flowers by email (there is no customer service number) but no reply for a few hours. The flowers never turned up, and I got a generic apology email sent both times I sent them a complaint. DO NOT USE this company for anything important, my advise to you would be to spend a bit more £ and give a local florist your business.