My sister bought flowers for my wife online for her birthday and never does anything on the cheap. The flowers turned up in an opened box which I thought by its weight was empty. The flowers consisted of four stalks of in opened flowers that you would have walked past at the garage if they were £2.99 as they looked like weeds. The card enclosed was crumpled and cheap to match the awful flowers. I sent a photo and complained online to Serenata as you can't phone to complain and received this message back ... "We have reviewed the photographs you provided and we feel that the bouquet has been made to the quality advertised. Once the flowers bloom, this bouquet will reflect the photograph on our website. We do send flowers at various stages of their life, and sending them in bud form ensures that they last as long as possible." Please avoid this shoddy company unless you are really not keen on the person receiving the flowers