AVOID AT ALL COSTS; The flowers didn't arrive on the chosen day. I discovered this by deciding to ask my friend to if see they received them at 7.30 pm on the actual evening. It is true that after ringing company's phone that just went end and then using their email system to query if they are a fake rouge company I did get an email message from a person. She gave me the classic " technical difficulties " line ! She offered to resend the following day or I could get a refund. The flowers were delivered the following day. Sending flowers is a powerful emotional message. These messages are full of heart felt emotions , positivity and surprise. It is imperative that they are delivered as the customer expects. This company appears so ignorant in understanding the distress and disappointment they cause in allowing this whole exercise to be negative and stressful . Within the context I believe this company is unethical and deceptive.Typically the product review site they use allows them to delete any "negative " feedback. Be warned !