This was the first time I had used Serenata. I live oversea. I have used other online flower providers before with great results - unfortunately they shut down due to covid and so I opted for this company as their online app seemed good. I ordered online to have flowers sent to my Mum in the UK for her birthday. The flowers arrived in a box, were in a very unhealthy state and did not recover with water and attention. Not the nice surprise I had planned for Mum's birthday at all. Customer service was responsive and sent a replacement, and different, bunch of flowers a couple of days later. Unfortunately it was a repeat of the first experience. On both occasions photographs were provided to verify my claim. I was ultimately given a refund but that was of no consolation. The intended experience was lost. There is something not right with this company's delivery method. I would recommend staying well clear if you want to surprise someone with an online order of nice flowers from Seranata.