I ordered flowers for my friends daughter,s 13th birthday with a happy birthday balloon. I was with them when they arrived enclosed in a cardboard box; first disappointment as I thought they would be open & displayed. What was in the box was very disappointing. The bunch looked pathetic and cheap (which it wasn't), it was very small, sad & limp looking, to be honest I was embarrassed by it. When I tried to complain the site said without a photo they couldnt help & by this time I couldn't get one so end of discussion and an easy opt out for Serenta. My advise would be don't waste your money & don't believe the reviews.looking at feefo it seems Serenta ignores the bad ones.