I ordered some Birthday flowers for my Mum who lives on the other side of the world to me. I checked out the reviews looked like a good company to use but they weren't! I received an email saying the flowers and gifts had been dispatched on the day they were due to be delivered 5th August 2016. Great I thought. The next morning no sign of delivery, no word, so I contacted to ask where they were, 6th August, they hadn't been dispatched - not so great - but they could be re-organised to go the following day 7 August. Thankfully better late than never the Birthday flowers arrived unfortunately the roses were almost dead! My Mum was so upset that I had gone to such an effort and didn't want to tell me that when she opened the flower box that had half a dozen dropping head roses that had seen better days. So she thanked me and my Auntie sent me the photo :( Serenata Flowers seriously poor service and would not recommend!