So Serenata Flowers have had every attempt to deal with this but after 16 emails they have failed to do so. I am absolutely disgusted with this company. Firstly I attempted to order some birthday flowers and was unable to add a message as each time I tried typing a word this sort of thing happened 'Have' HaHaveHave came up instead (that happened despite many attempts to log in and out). I sent an email to the company and had to give up, having wasted unreal time. I tried again having received an email from them saying my order was still in my basket - and had the same thing. I then spent almost 30 minutes tortuously trying to add a few lines which I managed to do through my perseverance. To my horror when I received the receipt the date for delivery had changed from the date I needed to the next day. I attempted to change the date, but it was not accepted although it was telling me I had over 16 hours to make the change. I was in despair. I have used this 'service' in the past and, having read recent reviews I saw some pretty appalling feedback and was tempted to go elsewhere - now I wish I had. Serenata seemed to think they had provided good customer service by celebrating to me the fact they had managed to deliver the flowers on the correct date after all. I asked for my experience to be made into a formal complaint, I received a response saying they had reported this to their IT Dept! I again asked for this to be made formal which they said they would - 12 days later I chased up again and had the same first reply - they had passed my comments on to the IT Dept!! I suggested they might want to offer some sort of incentive to regain my custom - I even asked had they maybe put in a few extra flowers as a gesture of goodwill - none of this was even acknowledged just a 'sorry' Whilst not wanting to ask the recipient whether the flowers were lovely I did ask a previous friend who I'd sent to and she confessed they were of poor quality. Total waste of time, money and effort - my advice - go elsewhere, in my view these people should not be in business.